Harbortouch Reviews

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New Reviewer

Pos systems down

We work at OMalleys Irish pub in Silva, NC No one is answering the customer service line. We need to get our Card Readers back online as we are a college town.
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ID
#2797671 Review #2797671 is a subjective opinion of poster.
Loss
$500
Preferred solution
The POS systems working

Billing

This company is one of the worst I have EVER dealt with. Every call lasts hours because they transfer you constantly to find someone who can help you. Most of the time they arent even any help at all. I have been trying to cancel service for a year and cant even get that done right! Would NEVER recommend them to anyone

User's recommendation: Go with someone else.

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ID
#2421975 Review #2421975 is a subjective opinion of poster.
Location
New Orleans, Louisiana
New Reviewer

THIEVES

ABSOLUTE THIEVES.....BELIEVE ME WHEN I TELL YOU AVOID THEM AT ALL COSTS......I PROMISE YOU THIS RIP OFF COMPANY WILL JUST KEEP RIPPING YOUR OFF OF YOUR HARD EARNED MONEY. I am not a disgruntled person. I have unfortunately learned the hard way and expensive way of to never ever do business with this company. You will call if you want to and they are so sweet and kind then the screwing starts right after you sign....AVOID AVOID AVOID......

User's recommendation: AVOID AT ALL COSTS AVOID...AVOID...AVOID.

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ID
#2137043 Review #2137043 is a subjective opinion of poster.
Cons
  • Almost everything
Preferred solution
My contract cancelled like it should have been 2 months ago when my obligation was satisfied, instead you avoided to honor our 30 cancellation request.
New Reviewer

A Total Nightmare! Overcharges and Bogus Fees

Our experience with Harbortouch has been horrible. They have charged us fees above what was agreed to, and charged bogus PCI fees, which no reputable bank charges. To get refunds from them is like pulling teeth. Our merchant ID is 1851****. Example: Looking at the December 2016 statement, I had total transactions in the amount of $802.34. Of this amount, $595.54 were debit transactions. Of the total of $802.34, I was charged $71.01, or 9% of my total. Square would have charged $22 for $800 in transactions at a flat rate of 2.75%. These alleged charges of "authorization" and "other" are included in the processing fees, not in addition to. Both their regional manager Darren Sellner, and their sales rep Sal Balisteri promised that any rates from other bank would be matched by Harbortouch. Complete BS! Alos, their CEO Jared Isaacman basically told me I was stuck in a contract and no refunds for overcharges would be made. By the way, this so called "free" POS system costs us close to $100 per month, in addition to their outrageous fees. Also, there contract protects them from filing suit in your local courts, and that you wave class action status. Would a reputable company need this?
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ID
#1018769 Review #1018769 is a subjective opinion of poster.
Location
Allentown, Pennsylvania
Product
Harbortouch Echo Pos System
Pros
  • Hardware
Cons
  • Excessive fees
Reason of review
Pricing issue
Loss
$1058
Preferred solution
Full refund
New Reviewer

Dishonest merchants Services harbortouch

Harbortouch former name Mwerch Services Company only care about self Not Merchantbor Credit card customer or Supierior court for that matter As merchant was charged back payment for items recieved Supierior court Camden county nj found in our favor Yet merchant services kept $ 1600 and placed charge back for additional $ 1600 on credit report Company scam Buisness owner Now changed name to Harbortouch Still the same crook moved from Clinton nj to Allentown Pa to hide Do not do Buisness They will cheat you steal lie then hide come out Six years later say you owe because you did not cancel and your contract auto renews every 3 years and you owe 6 yrs service fee all after court fined them wow
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5 comments
#766174

hello Frankinlaw i am having similar issues, their rep as liers as well and i am trying to get their name get heard too. they are not trustee

#591296

The CEO's email address is Jared@***.com

#562786

I have heard Nothing good about this company

Not from employees to merchant

How can this company change name and state

Hide from court order , judgement and still be doing Buisness

#562650

My company had a three year contract with Harbortouch to provide a wireless satellite signal to one of their pos terminals in order for my company to accept credit and debit cards. Then after almost two years the signal suddenly disappeared. We could not get our terminal to function. My company was without the promised services for two months. Harbortouch alleged that the problem was “weather related.”

During this period my company was in constant communication with Harbortouch in an attempt to resolve the week to non-existent signal problem. We were even provided a second swipe terminal to try to resolve the matter. Nothing worked.

It became obvious that the issue was not weather related, but more likely a change in Harbortouch’s hardware/satellite.

On October 16, 2012, my company requested an early cancellation of the contract between the parties. Harbortouch wrote to say that my company was obligated to pay certain agreed upon contractual fees associated with early termination.

My company argued that Harbortouch abrogated the subject contract, not my company, by and through its failure to provide the requested service. This was the singular basis for said contract.

Despite this, Harbortouch wrote to say that my company was obligated to pay certain agreed upon contractual fees associated with early termination. Harbortouch has continued billing my company for its services as if it was actually providing a service. Recently, Harbortouch began sending dunning letters, which threatened to ruin my company’s credit.

Stay away from these people, they are a nightmare!

#547174

Frankinstien much more scary then Frankinlaw..

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ID
#329646 Review #329646 is a subjective opinion of poster.
Location
West Chester, Pennsylvania
Loss
$3200

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