Very Rude Staffs
I have been using HarborCloud for a while with having 2 users capability, myself and my accountant both have access to the Harbor. All of sudden we could not get on at the same time, i reached out to customer support who turned around that we were set up under a wrong setting, we should have 2 subscribtion not one and it should be common sense for us to know that plus it's not their duty to check what we were set up under ( very dumb response). I do not work for Harborcloud how am i supose to know what they have set up. Then he requested his supervisor to call me and she started bullying me that i have to subscribe to 2 user account today and increase my fees, any company that strives on customer services would have approached this in a better manner that would indicate they want your business. A simple ohh i'm sorry we set you on a wrong plan we can have the plan go into effect next week would have been a better approach and i would have gladly pay the exra. Their attitudes is nothing to write home about. She wanted to charge today for nothing that was no fault of mine and had the audacity to tell me it was common sense to know we needed 2 subscription when common sense should have told her ow to retain a customer. I will be moving my business else where and a lot has changed ths company now not worth wasting my cents with then
Harborcloud Cloud Storage
Reason of review
Poor customer service
Let the company propose a solution
Harborcloud service did not function then charged me for additional month
This company's quickbooks hosting service did not function at all when I started (and paid for) my subscription and they took a week to fix it. I cancelled because it took so long to fix and then they charged me the following month too! Incredibly slow response time on support requests and generally a substandard service compared to othe quickbooks hosting providers. Always excuses for not responding to support requests. I have to change my visa in fear of them charging it again! Scummy company and business practices. I would have expected more from a certified intuit host. Avoid Harborcloud!
Vancouver, British Columbia
Companies Similar to Harborcloud
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.