DEliberate Lies and False Advertising

The websites created by The Ensign Group for their Wisconsin facilities paint pretty pictures, but don't be fooled. I have a family member at Harbor View in Manitowoc, so I know exactly what is offered or not offered and the community is NOTHING as described in their flashy website. Pets are NOT permitted. "Luxury" transportation? NO transportation is provided, and there are NO outings and activities in the community. 5 Star dining is laughable. The food is below average more often than not, done by a former housekeeper for the facility who uses a lot of processed foods. There is NO in-house bakery or restaurant-grade kitchen. Nothing is made to order. Cook Laurel is a FAR cry from being a chef! There is NO "breathtaking rose garden" to be found. NO library with a computer and internet access. NO nurses on staff. NO concierge. And I don't have a clue what "senior TV" is. This used to be Harmony Assisted Living, and it has had 6 administrators in the last couple years. We finally got a good one a few months ago who was making things better, but Ensign cut her position to save money. It's a mess again, and we are moving mom out ASAP. The Ensign Group is so desperate to fill the empty rooms that they have obviously taken to very false advertising.
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ID
#803666 Review #803666 is a subjective opinion of poster.
Location
Manitowoc, Wisconsin
Reason of review
Not as described/ advertised

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