New Reviewer

Pretty Course, Horrible Company

While the course is located in the beautiful Buckeye Lake area, and looks pretty on the surface, it feels like a course and club that's on its way past its expiration date. The clubhouse is rundown and old-looking, and the staff leaves much to be desired. With company in town we decided to head out for an afternoon of golf. Immediately upon arrival we were given the impression that we didn't belong there. Despite billing itself as a public course it is evident that it's better described as semi-private as the members don't seem to want "outsiders" on their home turf. Things didn't get much better when we entered to sign in and pay for our round. There was an older bartender named Susan present who ignored us for the better part of 15 minutes while we waited to pay. When she did approach us she gave the impression that we were bothering her. Customer service and friendliness obviously aren't top priorities for staff there. Once we finally got out on the course things looked up. We were able to begin play and have a good time. We did get the impression from another group that we were holding them up and we felt rushed by their impatience. Not a great day of golf, overall. Look, it's totally fine to limit play to local members who pay for the privilege of golfing. But don't bill yourself as a public course when everyone from the members to the staff make it clear that the public really isn't welcome there. Take your pretentiousness and become a truly private club, or learn how to be friendly to the people whose money helps keep the lights on even if they are from the outside. There are too many other local courses where I can spend my money and feel good about it.
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ID
#1321308 Review #1321308 is a subjective opinion of poster.
Location
Hebron, Ohio
Service
Harbor Hills Country Club Customer Care
Reason of review
Poor customer service
Loss
$25

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