Resolved
Stefaan B

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Resolved: You can be happy till the final checkout detail...

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HappyBalls Com - You can be happy till the final checkout detail...
Updated by user May 14, 2024

Company fixed the issue and I have been provided with apology. Had to contact my bank to discuss the overcharge which was refunded to my account.

Original review May 07, 2024
Their products may be attractive and inviting to buy but when it comes to honoring what's listed on their website, the balls are not so happy. During a recent online purchase I was charged $9.99 for shipping whereas it clearly states on their portal that shipping is a flat rate $4.99 - Any size order! When contacting their customer service to report this error they babbled on that my order should have been $50 or more in order to get free shipping. That is NOT what I complained about. They refused to adjust their billing. Well, there will be no more billing for me with them!
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Loss:
$5

Preferred solution: Price reduction

User's recommendation: Watch their shipping charges

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