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This venue does not know what or how to do customer service.
The Hanscom Credit Union has trained their phone reps not to transfer calls to other departments and will not pass the messages to the other departments. They operate branches that consistently do not have a manager on site. The employees just state to potential customers to come back when the managers is there but they do not state when. Why should a customer have to make another trip because this company does not have the skilled people to authorize the transactions? This credit union is main customer base is air force personnel and provides so called services to members of the other branches of the service, their retirees, dependents, and veterans. This credit union employees do not know what customer service is.
Hanscom Federal Credit Union Customer Care
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