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Hanover Home

hanoverhome.com
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Hanover Home Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Hanover Home has 1.1 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Nice furniture if it would not fail and rust.
    Cons: Powder coating fails.

  • Recent recommendations regarding this business are as follows: "Never delete an email from Hanover because if you cannot produce an order number, Hanover will not care about your ruined table. Same for a packing slip, which I’m not even sure we ever received. Seems that they are just looking for reasons not to stand behind their products.".

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Barbara D Svk

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Hanover refused to stand behind their product because I no longer had a packing slip or order number, something that they should have been able to find in their database. A powder coated patio table f

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Hanover Home - Hanover refused to stand behind their product because I no longer had a...
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Hanover Home - Hanover refused to stand behind their product because I no... - Image 3
Hanover Home - Hanover refused to stand behind their product because I no... - Image 4
Hanover Home - Hanover refused to stand behind their product because I no... - Image 5
Contains 1 confidential file for company representatives
Updated by user Jul 17, 2024

Hanover will no longer respond to my messages. The issue remains unresolved.

Original review Jul 02, 2024

The powder coating failed, exposing the metal to the elements, and it has rusted terribly. I have showed them the photos; they do not deny that this is their table.

I was initially told that they stand behind their products. They DO NOT!

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Loss:
$1
Pros:
  • Nice furniture if it would not fail and rust
Cons:
  • Powder coating fails

Preferred solution: Full refund

User's recommendation: Never delete an email from Hanover because if you cannot produce an order number, Hanover will not care about your ruined table. Same for a packing slip, which I’m not even sure we ever received. Seems that they are just looking for reasons not to stand behind their products.

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