Barbara D Svk

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Hanover refused to stand behind their product because I no longer had a packing slip or order number, something that they should have been able to find in their database. A powder coated patio table f

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The powder coating failed, exposing the metal to the elements, and it has rusted terribly. I have showed them the photos; they do not deny that this is their table.

I was initially told that they stand behind their products. They DO NOT!

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Loss:
$1
Pros:
  • Nice furniture if it would not fail and rust
Cons:
  • Powder coating fails

Preferred solution: Full refund

User's recommendation: Never delete an email from Hanover because if you cannot produce an order number, Hanover will not care about your ruined table. Same for a packing slip, which I’m not even sure we ever received. Seems that they are just looking for reasons not to stand behind their products.

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