Kim Y Idb

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Verified Reviewer
| map-marker Thousand Oaks, California

Non existence Customer Service

Wanted to order Christmas pajamas for a family of 5 as a gift. Was only allowed to put 2 "in my basket," then would only go to check out and pay. Contacted "Chat" No help except to direct me to a (800) Call Center NOBODY knows the merchandise! THEY send me the emails, Instagram, etc. advertising to purchase THEIR items!! Extremely frustrating and irritating!!d
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  • Looks cute in pictures
  • Everything is in a clueless call center

Preferred solution: A REAL person who works for Hanna Anderson and knows the merchandise

User's recommendation: DON'T!! Unless you have purchased from them in the past know EXACT sizing.

Tammy Ufy
map-marker New York, New York

Avoid shopping there

First time customer of Hanna Andersson and sadly half of the items were missing from my order received. Non-existing customer service with emails unanswered and couldnt get any help over the phone. Filed chargeback dispute with credit card for missing items billed and will certainly contact the BBB. Terrible business practice and not surprised with all the bad reviews and unhappy customers. I regret ever purchasing from them please avoid to save yourself from aggravation!
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Reason of review:
Missing items from order

Preferred solution: Full refund