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Verified Reviewer

Non existence Customer Service

Wanted to order Christmas pajamas for a family of 5 as a gift. Was only allowed to put 2 "in my basket," then would only go to check out and pay. Contacted "Chat" No help except to direct me to a (800) Call Center NOBODY knows the merchandise! THEY send me the emails, Instagram, etc. advertising to purchase THEIR items!! Extremely frustrating and irritating!!d

User's recommendation: DON'T!! Unless you have purchased from them in the past know EXACT sizing.

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#4117640 Review #4117640 is a subjective opinion of poster.
Thousand Oaks, California
  • Looks cute in pictures
  • Everything is in a clueless call center
Preferred solution
A REAL person who works for Hanna Anderson and knows the merchandise
New Reviewer

Avoid shopping there

First time customer of Hanna Andersson and sadly half of the items were missing from my order received. Non-existing customer service with emails unanswered and couldnt get any help over the phone. Filed chargeback dispute with credit card for missing items billed and will certainly contact the BBB. Terrible business practice and not surprised with all the bad reviews and unhappy customers. I regret ever purchasing from them please avoid to save yourself from aggravation!
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#1731165 Review #1731165 is a subjective opinion of poster.
New York, New York
Reason of review
Missing items from order
Preferred solution
Full refund

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