Hanks Fine Furniture
Reviews and Complaints
Layaway
Preferred solution: The monies that we have spent use it to buy furniture and be done please
Terrible service
Manager doesnt return calls or take calls. Sales is great but everything after is terrible.
Purchased 17k in Furniture and wanted to return a mattress because it was too tall(never slept on). did not provide throw pillows with sofa. Ordered upgraded mattress but was not delivered on time. They took the old mattress and I called three days asking for status of the missing mattress.
It was never ordered and would be two more weeks. I cancelled the order since they had poor communication. Charged me $350 return fee. Still waiting for the other $1000 refund after two weeks.
Received a call from delivery today saying they were here to deliver mattress. I refused delivery and called the store. After talking to three people they apologized and asked when I wanted to come in and use the store credit.
I want a refund. Customer service is terrible at this location.
- Great stuff
- Salesman are money hungry
Preferred solution: Full refund
User's recommendation: Product it’s great but store is not
Layaway
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Verified ReviewerNew furniture broken and not replaced within 30 days
- Cheap
- Quality
Preferred solution: Apology
User's recommendation: Go to Haverty's
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rogers, ArkansasFalse advertising and poor customer support
My husband and I have shopped at Hank's for multiple residential purchases. We purchased a rather expensive and large Marche sectional that the sales rep claimed was 100% leather and would "last a lifetime" and was billed as the best leather sectional they sold.
They actually LIED to us, because the perimeter footing of the sectional is actually synthetic material that is CHIPPING off now. I contacted our local Hank's, and they asked for pictures which I submitted by email. I received no reply for weeks and finally followed up myself by calling and that's when they tell me this is a known defect of this manufacturer and it is too bad because it is no longer under warranty, so we are out of luck. They said the only thing they could do for our loss (YES, this couch will have to be THROWN away now) is to make us a good deal on a future purchase.
We cannot trust this type of sham sale and cannot recommend them to anyone. This type of customer service is how companies reach their demise, telling lies to their customers to make a sale and then not providing any service when there is a problem.
Preferred solution: Full refund
User's recommendation: Avoid doing business here
Guarantee on mattress
paid alot of money at hanks for a good mattress with guarantee.3 mo. later mattress had hump down the middle.called hanks thats when i found out hanks dont back up guarantee,its the manufacture that handles that so we got in touch with them.they sent us a test kit to test bed.
we followed instruction sent it back. did no meet there guarantee.had to go buy a big magnifying glass to read all the things you have to meet.they make it were you will never meet there guarantee.so when hanks fine furniture tells you they guarantee there furniture they are lying to you.hanks does not stand behind there guarantee or there word.tim king 850 532 ****
.
- Manager provide us with a fair price
- Being lied to
- Being lied toand management not contacting me
Preferred solution: Full refund
User's recommendation: dont trust hanks words of guarantee
I will not buy anything from them again
User's recommendation: Go some where else
Very rude store manger
Preferred solution: Full refund
User's recommendation: Don't buy there furniture
Complaint
- Lying and argueing
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t go to Hanks in Conway Arkansas. They can’t be trusted
Fike a complaint on getting my couch fixed
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Follow up
To have furniture return
- Not having the product advertised
Preferred solution: Full refund
Not favorable of the company supposedly providing warranty coverage for products purchased at Hanks.
User's recommendation: Do not purchase the warranty coverage. Waste of money.
To ask a question
- Not having the product advertised
Preferred solution: Let the company propose a solution
Haven't got our furniture in the manner they agreed on.
User's recommendation: Don't order from hanks if you want your furniture.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor quality and service
Still waiting for a resolution!!!!
- Problems not handled in any way
Preferred solution: Let the company propose a solution
User's recommendation: Never purchase merchandise from the Rogers, AR store and Justin Bailey.
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Same thing. I carry my $1200 recliner near as I can to a Hanks Junk Furniture store with a sign showing place of purchase and the poor leather quality prep and longevity