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Verified Reviewer

Very unhappy

I ordered a big order from Hank and Henry that took almost 3 weeks to get to me. I sent several emails with out a response, then I finally got my package, the shadow came shattered so I was supposed to be getting a refund and it took another almost 2 weeks to get the...
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ID
#4143012 Review #4143012 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Full refund

Purchase/delivery

This is now my second time reaching out to the company the customer service number does not work I am not able to get in contact with a customer service representative regarding my matter at hand which is I have wrote several emails asking about my order and when I...
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ID
#4073752 Review #4073752 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer
New Reviewer

The number that I called doesn’t work for hank and Henry cosmetics

I have emailed the company regarding my order 4 different times over a 2 week period. I have not got a response and I have not received my order. I have sent messages with urgent with no response. That is not good customer Service.

User's recommendation: Answer your customers back.

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ID
#4073380 Review #4073380 is a subjective opinion of poster.
Pros
  • Make good makeup
Cons
  • Delivery
  • Customer service
Loss
$87
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cannot get response from customer service