Clifford B Ied

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jupiter, Florida

Sold patients out to Investor

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hanger Clinic - Sold patients out to Investor
Hanger Clinic - Sold patients out to Investor - Image 2
Hanger Clinic sold to Patient Square Capital , Now using company to produce cheap cost Thermo Plastic Orthodic's, Brace was suppose to be made for me, upper calf support , top edges of strapping so sharp cut into my calfs , Arch support so high it was trying to change positions of my ankle bones
View full review
Loss:
$4407
Pros:
  • Were dedicated to making my life better
  • Before company sold

Preferred solution: Full refund

User's recommendation: Do not do business with this company

Clifford B Ied

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Palm Beach, Florida

Ill fitting just purchased AFO Brace

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hanger Clinic - Ill fitting just purchased AFO Brace
I have been using Hanger Clinic in West Palm Beach for 12 years. I recently purchased a pair of AFO ankle and foot braces that were not custom-made for me. Both braces had upper calf supports so small that they cut into my calf muscles. The right arch support was so large, it seemed as though it was trying to change the positions of the bones in my foot. The bottom of my right foot hurt for an hour after removing the brace. I purchased them on June 6, 2024, and returned them on June 10, 2024. I recently learned Hanger Clinic was purchased by another company, which means I've probably been robbed of $4406.76.
View full review
Loss:
$4407
Pros:
  • Up to new ownership
  • Concern for patient
Cons:
  • Just purchased by another company only interested in profits not their patients

Preferred solution: Full refund

User's recommendation: DO Not do business with this company

Ken L Lry

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Backbrace Needed Immediately

Waited on Insurance and couldnt get back brace! Finally ordered same one off Amazon for $88 and had in a couple days.. insurance finally 45 days I get the call to pickup! I asked what the issue was and was told insurance.. when I did ask about more details and price is when she told me it was $845 for a brace that I needed that week after surgery to see what a rip off they try charging! No way they will ever get my business again and always ask what the prices are before the hassle of insurance approval!
View full review

User's recommendation: Buyer Beware Overcharging

Tom t Yga

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Wimauma, Florida

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2 weeks no refund call no answers then after 40 mins on phone and 4 different people they said they would start my refund so it will be a month to get my money back but only 5 minutes to take it. To top it off I don't think that they care that no one did what they were supposed to and process my refund
View full review

User's recommendation: Never pay up front

Jon D Mju

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oshtemo, Michigan

Feet worse after hanger than before I started.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hanger Clinic - Feet worse after hanger than before I started.
Went to Hanger to get new orthopedics after previous set from elsewhere were causing issues Their new extreme correction ( exactly how my podiatrist described it) caused excessive stretching of tendons in my foot. Soon constant pain and inflammation. I'm now out $ from follow up corrective surgery and still have new pains that were not present before Hanger. The old orthopedics are back in the shoes now.
View full review
Loss:
$5000
Cons:
  • Not the physiology experts they claim to be

Preferred solution: The word out

User's recommendation: Avoid at all costs

Anonymous
map-marker Hilton Head Island, South Carolina

Really Bad Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hi Dr. Sharma,

Yesterday culminated in the continuing saga I have with Hanger Clinic.

As Tom Cruise stated in the Movie A Few Good Men, It just keeps on coming.

At your suggestion, I gave Hanger Clinic a third chance by going to their Savannah office on August 29th. I met with Eric and everything seemed ok. New measurements of my feet were taken and I was informed that the new orthotics as prescribed by you would be ready on September 19th in their Savannah office.

Last week either Thursday or Friday, I received a call confirming my appointment with Hanger Clinic for 3:00 pm in their Savannah office on September 19th. Since I just received a confirmation call, I did not think it was necessary to confirm that my new orthotics would be available also.

Big mistake. I made the trip to Savannah and in fact was early for the appointment. I was met by Eric and informed that the orthotics had not been received yet. Apparently, the right hand did not know what the left had was doing.

The call to confirm my appointment was done by an outside agency that had no knowledge of the status of my orthotics or any thing else for that matter. Also, Eric, who was in the office all morning long on Monday, did not bother to call me with the information that they had not received the orthotics. Silly me, I thought the third time would be a charm.

Eric made some adjustments to the last pair of orthotics and informed me that when the new orthotics arrive, he will mail them to me after phoning me that the new orthotics are on the way. Of course, he did not mention when that will happen but even if he did, I would not have given it and credence.

A sign in their office states that Hanger Clinic strives for a 10.

I think my view of them is so low that my number is below minus 200 degrees Celsius. If my experience is a sample of their professional service, I do not understand why that are still in business.

View full review
1 comment
Guest

I'm currently getting the same run around. Make an appt and they call the day before or that's days to reschedule.

Same thing. Third time, again.

I gave up. If the socks and liners come in for my leg, umm GOING THEY WILL CALL ME.

Anonymous
map-marker Houston, Texas

Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ive been going to Hanger for over three years and this last prosthetic leg they made for me didnt feel right. I did some investigation and found out that this foot is a size 8 and I wear a size 11 and the heel is calibrated for 200 pounds and Im over 250. I was lied to!!!
View full review

User's recommendation: Do your own research

David T Ddn
map-marker Owensboro, Kentucky

Can't get Service

I have a loaner knee Ive been trying to get another one since before Christmas I think theyre low staffed in Lexington Kentucky and I really just dont care about people my knee hasnt worked for six months Im a heavy equipment operator farmer work every day now my back hurts everything hurts because my prosthetic is not working properly but what are you do you go on or hop
View full review
James M Arl
map-marker Savannah, Georgia

Terrible experience at Hanger Clinic

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Jul 28, 2021

This place deserves a ZERO for patient service. My Dr.

sent me Hanger in Savannah at 906 E 68th for for a set of orthotic supports for my shoes. I have arthritis in my feet and need some arch support. I drove all the way to Savannah where the young lady said according to her paperwork I was there to get measured for an ankle brace for my right foot. I told her I think she was wrong because my doctor and I had talked about getting measured for inserts for my shoes to help with some arthritis and arch support in both my feet.

She said NO my paperwork says to measure and fit you with an ankle brace for your Right foot and nothing about your left foot. I said no you must be mistaken can you check with my doctors office and get the right information. She said it was not her responsibility to call my doctor's office it was my responsibility. I told her I came all the way to Savannah and you don't even know why I am here.

I guess I need to just go home and find out why you folks don't have the right information. She just said "Have a Good Day -bye". This place has no customer/patient service what so ever. It is all about what it says on their paperwork.

No offer to help find out where the mix up is. Terrible! 3 days later I get a call from my doctors office saying they sent over the wrong prescription. REALLY?

About an hour later I get a call from Hanger Clinic wanting me to reschedule my appointment. NO THANK YOU! I wanted the Hanger Clinic to call my doctor's office to verify the prescription and they refused.

They were rude and they lost my confidence and trust in their ability to serve my needs. Very unfriendly place!

View full review
Cons:
  • Rude associates
  • Not willing to call doctors office to verify prescription

Preferred solution: Apology

User's recommendation: stay away

2 comments
Guest

Having worked in that field for the last 10 years.... it IS her job to make sure she's doing what her patient needs.

I'm so sorry that you had to deal with someone so terribly rude.

Makes me wonder why some people are in the business of helping others, when they do just the opposite. I hope that you have found someone more qualified!

Guest

Have a similar bad experience at Hanger in Malta, NY. No help whatsoever regarding the paperwork they demand. Go anywhere but do NOT go to Hanger !

View more comments (1)
Jim R Tux
map-marker Waldorf, Maryland

They're a pass through maybe a fraudulent operation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was in the middle of conducting a business transaction on May 6 when I was advised my credit score had gone from excellent to bad overnight causing an end to the transaction. After some research I found the source of the problem is a joint called Hanger Clinic in Laurel, Maryland. I have absolutely no idea who these people are or what their problem is. Trying to get to the bottom of the problem and getting the jerks to correct the problem is being compounded by the COVID-19 shutdowns. This could be a scam that I need to report to the Maryland Attorney General. BUnless you're looking for headaches I would stay far away from anyplace called Hanger Clinic, particularly in Laurel, Maryland.
View full review

User's recommendation: Ne aware and very careful dealing with anybody named Hanger Clinic.

1 comment
Guest

As someone who had to file a complaint for fraudulent billing, yes, you need to look into this.... like REALLY look into it. You're not crazy, it's crooked.

Hospitals, Clinics and Medical Centers Expert Talks

4th COVID Vaccine, Monkeypox, Mask-Optional Policy

Jan 6, 2022

Who may need the 4th vaccine? Is monkeypox dangerous? Prof. Karen Jubanyik comments on the mask-optional policy, COVID booster shot, and the monkeypox.

Prof. Karen Jubanyik
Prof. Karen Jubanyik

Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article