Hanger Clinic
Hanger Clinic Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hanger Clinic has a 1.3 star rating from 6 reviews and overall customer sentiment is negative, citing dissatisfaction with product quality and service.
Key Takeaways for Future Customers
- Read Hanger Clinic reviews carefully before buying and confirm pricing and insurance details up front.
- Request itemized invoices and document product condition at pickup to avoid disputes.
Negative Feedback / Risk Areas
- Frequent Hanger Clinic customer complaints cite poor customer service, ill-fitting or low-quality prosthetics and braces, and delayed or difficult refunds.
- Multiple reviewers report billing concerns and high price levels versus slow responsiveness on returns and repairs.
Positive Feedback
Some customers recall better care before a change in ownership and note staff concern for patients in earlier periods.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hanger Clinic has a 1.3 star rating from 6 reviews and overall customer sentiment is negative, citing dissatisfaction with product quality and service.
Key Takeaways for Future Customers
- Read Hanger Clinic reviews carefully before buying and confirm pricing and insurance details up front.
- Request itemized invoices and document product condition at pickup to avoid disputes.
Negative Feedback / Risk Areas
- Frequent Hanger Clinic customer complaints cite poor customer service, ill-fitting or low-quality prosthetics and braces, and delayed or difficult refunds.
- Multiple reviewers report billing concerns and high price levels versus slow responsiveness on returns and repairs.
Positive Feedback
Some customers recall better care before a change in ownership and note staff concern for patients in earlier periods.
Media from reviews
Germantown, Maryland
Prosthetic Put Me IN Hospital
- - Told to avoid Hanger; old prosthetics caused pain.
- - New leg funded; old parts were used.
- - They claimed the old leg vanished and blamed another store.
BEWARE, STAY FAR FAR AWAY FROM THIS COMPANY. DON'T LEARN THE HARD WAY LIKE I DID.
WAS TOLD IN FT MYRES TO STAY CLEAR OF HANGERS BUT I DID NOT LESSEN.
The old prosthetics Hangers made, gave me nothing but pain and discomfort. Each month adjustments were made with no good outcome.
My Ins. authorised Hanger to make another leg. I can't believe these *** used old pieces that they had in their parts room and passed this leg as new. I know this because the pipe was all scratched up, the foot was marked, ankle was old and not flexible and the cup was requiring
a total of 9 ply socks for my stump to fit. I was in shock looking at this product. I have enough to deal with not Hanger crooks.
Ok, before I looked at what was just made. Was asked by the tech if I would mind if I left my old leg with him to make adjustments. I took off my shoe and said OK. Now that I think of it he was after the mobile ankle that OPC had made for me.
The next month I returned and was told that I had never left a leg. I then told him he better find it, "you sat right next to me while I took off the shoe." His selective memory kicked in and told me he brought it to the other store. WHY!!!
Garbage product given to me the next month. Cant even get it to fit on my stump. I'm done with this company trash
Another RED FLAG that they thief are your supplies every 6 months. Make sure you leave with an invoice and it matches your product they give you or they will short you
The crooks will find anyway to steal from the handicap.
Right now I'm unable to walk.
HANGER you better hope your product didn't cause this!
Date of experience: August 22, 2024 Stayb
User's recommendation: BEWARE STAY AWAY BAD COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Palm Beach, Florida
Ill fitting just purchased AFO Brace
- - West Palm Beach Hanger Clinic customer for 12 years.
- - Bought non-custom AFOs June 6–10, 2024 with calf and arch fit issues and foot pain after wear.
still hoping and praying Hanger Clinic will do the right thing an d reimburse my CC company
I have been using Hanger Clinic in West Palm Beach for 12 years. I recently purchased a pair of AFO ankle and foot braces that were not custom-made for me.
Both braces had upper calf supports so small that they cut into my calf muscles. The right arch support was so large, it seemed as though it was trying to change the positions of the bones in my foot. The bottom of my right foot hurt for an hour after removing the brace.
I purchased them on June 6, 2024, and returned them on June 10, 2024. I recently learned Hanger Clinic was purchased by another company, which means I've probably been robbed of $4406.76.
- Up to new ownership
- Concern for patient
- Just purchased by another company only interested in profits not their patients
Preferred solution: Full refund
User's recommendation: DO Not do business with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSold patients out to Investor
- - Hanger Clinic sold to Patient Square Capital.
- - A company now produces cheap thermo-plastic orthotics.
- - Brace edges are sharp; arch support is too high.
Parent company who owns Hanger Clinic ,Patient Square Capital Investment Company has ignored my request for reimbursement
Hanger Clinic sold to Patient Square Capital , Now using company to produce cheap cost Thermo Plastic Orthodic's, Brace was suppose to be made for me, upper calf support , top edges of strapping so sharp cut into my calfs , Arch support so high it was trying to change positions of my ankle bones
- Were dedicated to making my life better
- Before company sold
Preferred solution: Full refund
User's recommendation: Do not do business with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBackbrace Needed Immediately
- - Insurance delayed; back brace unavailable.
- - Ordered same brace on Amazon for $88; arrived fast.
- - After 45 days, price was $845 for the brace.
Waited on Insurance and couldnt get back brace! Finally ordered same one off Amazon for $88 and had in a couple days..
insurance finally 45
days I get the call to pickup!
I asked what the issue was and was told insurance.. when I did ask about more details and price is when she told me it was $845 for a brace that I needed that week after surgery to see what a rip off they try charging!
No way they will ever get my business again and always ask what the prices are before the hassle of insurance approval!
User's recommendation: Buyer Beware Overcharging
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - 2 weeks with no refund and calls went unanswered.
- - A 40-minute call with 4 people led to a promised refund start, with about a month to receive it.
2 weeks no refund call no answers then after 40 mins on phone and 4 different people they said they would start my refund so it will be a month to get my money back but only 5 minutes to take it. To top it off I don't think that they care that no one did what they were supposed to and process my refund
User's recommendation: Never pay up front
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oshtemo, Michigan
Feet worse after hanger than before I started.
- - Went to Hanger for new orthotics; prior ones caused issues.
- - Extreme correction stretched tendons, causing pain.
- - Old orthopedics are back in the shoes.
Went to Hanger to get new orthopedics after previous set from elsewhere were causing issues
Their new extreme correction ( exactly how my podiatrist described it) caused excessive stretching of tendons in my foot. Soon constant pain and inflammation.
I'm now out $ from follow up corrective surgery and still have new pains that were not present before Hanger.
The old orthopedics are back in the shoes now.
- Not the physiology experts they claim to be
Preferred solution: The word out
User's recommendation: Avoid at all costs
Hilton Head Island, South Carolina
Really Bad Service
- - Third Savannah Hanger Clinic visit; new foot measurements were taken.
- - Orthotics weren't ready Sept 19; a confirmation came from an outside agency.
Hi Dr. Sharma,
Yesterday culminated in the continuing saga I have with Hanger Clinic.
As Tom Cruise stated in the Movie A Few Good Men, It just keeps on coming.
At your suggestion, I gave Hanger Clinic a third chance by going to their Savannah office on August 29th. I met with Eric and everything seemed ok. New measurements of my feet were taken and I was informed that the new orthotics as prescribed by you would be ready on September 19th in their Savannah office.
Last week either Thursday or Friday, I received a call confirming my appointment with Hanger Clinic for 3:00 pm in their Savannah office on September 19th. Since I just received a confirmation call, I did not think it was necessary to confirm that my new orthotics would be available also.
Big mistake. I made the trip to Savannah and in fact was early for the appointment. I was met by Eric and informed that the orthotics had not been received yet. Apparently, the right hand did not know what the left had was doing.
The call to confirm my appointment was done by an outside agency that had no knowledge of the status of my orthotics or any thing else for that matter. Also, Eric, who was in the office all morning long on Monday, did not bother to call me with the information that they had not received the orthotics. Silly me, I thought the third time would be a charm.
Eric made some adjustments to the last pair of orthotics and informed me that when the new orthotics arrive, he will mail them to me after phoning me that the new orthotics are on the way. Of course, he did not mention when that will happen but even if he did, I would not have given it and credence.
A sign in their office states that Hanger Clinic strives for a 10.
I think my view of them is so low that my number is below minus 200 degrees Celsius. If my experience is a sample of their professional service, I do not understand why that are still in business.
Houston, Texas
Poor customer service
- - Been with Hanger over three years; this leg doesn’t feel right.
- - Foot size 8; I wear 11; heel rated 200 lbs; I weigh over 250; I was lied to.
Ive been going to Hanger for over three years and this last prosthetic leg they made for me didnt feel right. I did some investigation and found out that this foot is a size 8 and I wear a size 11 and the heel is calibrated for 200 pounds and Im over 250. I was lied to!!!
User's recommendation: Do your own research
Can't get Service
- - Waiting for a replacement knee loaner in Lexington since before Christmas.
- - Knee hasn't worked in six months; back and body pain.
I have a loaner knee Ive been trying to get another one since before Christmas I think theyre low staffed in Lexington Kentucky and I really just dont care about people my knee hasnt worked for six months Im a heavy equipment operator farmer work every day now my back hurts everything hurts because my prosthetic is not working properly but what are you do you go on or hop
Savannah, Georgia
Terrible experience at Hanger Clinic
- - Poor patient service; staff were unfriendly and rude.
- - Paperwork misled staff to measure an ankle brace instead of inserts.
This place deserves a ZERO for patient service. My Dr.
sent me Hanger in Savannah at 906 E 68th for for a set of orthotic supports for my shoes. I have arthritis in my feet and need some arch support. I drove all the way to Savannah where the young lady said according to her paperwork I was there to get measured for an ankle brace for my right foot. I told her I think she was wrong because my doctor and I had talked about getting measured for inserts for my shoes to help with some arthritis and arch support in both my feet.
She said NO my paperwork says to measure and fit you with an ankle brace for your Right foot and nothing about your left foot. I said no you must be mistaken can you check with my doctors office and get the right information. She said it was not her responsibility to call my doctor's office it was my responsibility. I told her I came all the way to Savannah and you don't even know why I am here.
I guess I need to just go home and find out why you folks don't have the right information. She just said "Have a Good Day -bye". This place has no customer/patient service what so ever. It is all about what it says on their paperwork.
No offer to help find out where the mix up is. Terrible! 3 days later I get a call from my doctors office saying they sent over the wrong prescription. REALLY?
About an hour later I get a call from Hanger Clinic wanting me to reschedule my appointment. NO THANK YOU! I wanted the Hanger Clinic to call my doctor's office to verify the prescription and they refused.
They were rude and they lost my confidence and trust in their ability to serve my needs. Very unfriendly place!
- Not willing to call doctors office to verify prescription
- Rude associates
Preferred solution: Apology
User's recommendation: stay away
Having worked in that field for the last 10 years.... it IS her job to make sure she's doing what her patient needs.
I'm so sorry that you had to deal with someone so terribly rude.
Makes me wonder why some people are in the business of helping others, when they do just the opposite. I hope that you have found someone more qualified!
They're a pass through maybe a fraudulent operation
- - Credit score dropped overnight from excellent to bad on May 6, ending a transaction, linked to Hanger Clinic in Laurel, Maryland; suspected scam.
I was in the middle of conducting a business transaction on May 6 when I was advised my credit score had gone from excellent to bad overnight causing an end to the transaction. After some research I found the source of the problem is a joint called Hanger Clinic in Laurel, Maryland.
I have absolutely no idea who these people are or what their problem is. Trying to get to the bottom of the problem and getting the jerks to correct the problem is being compounded by the COVID-19 shutdowns.
This could be a scam that I need to report to the Maryland Attorney General. BUnless you're looking for headaches I would stay far away from anyplace called Hanger Clinic, particularly in Laurel, Maryland.
User's recommendation: Ne aware and very careful dealing with anybody named Hanger Clinic.
As someone who had to file a complaint for fraudulent billing, yes, you need to look into this.... like REALLY look into it. You're not crazy, it's crooked.
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I'm currently getting the same run around. Make an appt and they call the day before or that's days to reschedule.
Same thing. Third time, again.
I gave up. If the socks and liners come in for my leg, umm GOING THEY WILL CALL ME.