Hi Dr. Sharma, Yesterday culminated in the continuing saga I have with Hanger Clinic. As Tom Cruise stated in the Movie A Few Good Men, It just keeps on coming. At your suggestion, I gave Hanger Clinic a third chance by going to their Savannah office on August 29th. I met with Eric and everything seemed ok. New measurements of my feet were taken and I was informed that the new orthotics as prescribed by you would be ready on September 19th in their Savannah office. Last week either Thursday or Friday, I received a call confirming my appointment with Hanger Clinic for 3:00 pm in their Savannah office on September 19th. Since I just received a confirmation call, I did not think it was necessary to confirm that my new orthotics would be available also. Big mistake. I made the trip to Savannah and in fact was early for the appointment. I was met by Eric and informed that the orthotics had not been received yet. Apparently, the right hand did not know what the left had was doing. The call to confirm my appointment was done by an outside agency that had no knowledge of the status of my orthotics or any thing else for that matter. Also, Eric, who was in the office all morning long on Monday, did not bother to call me with the information that they had not received the orthotics. Silly me, I thought the third time would be a charm. Eric made some adjustments to the last pair of orthotics and informed me that when the new orthotics arrive, he will mail them to me after phoning me that the new orthotics are on the way. Of course, he did not mention when that will happen but even if he did, I would not have given it and credence. A sign in their office states that Hanger Clinic strives for a 10. I think my view of them is so low that my number is below minus 200 degrees Celsius. If my experience is a sample of their professional service, I do not understand why that are still in business.