Hangar Trampoline Park

I was their over the Christmas break and the cashier smelled like alcohol, let alone didn't look of age to drink. Told my husband he didn't believe me till he was with my kids jumping and he smelt it on the other co workers.

We stayed away from the staff for our safety, never going back.

Irresponsible to let staff drink alcohol and come to work especially underage. Safe to say we won't be going here ever again.

I attended your park for the first and unfortunately last time on Friday of last week with my son.

Upon coming in at 4 or so. Your cashiers were great they assisted very much.

However, as my son is jumping and there are other kids in the park also.

I see all the staff huddling up together talking. I didn’t care at first and didn’t say anything.

Then kids got rough and the staff was still huddled and I didn’t want my son’s first experience to a park to be bad.

I asked to speak to the manager about the situation.

Some kid walks up to me in a assigned shirt,some faded jeans and a backwards hat and no name tag with an attitude.

I simply state never mind. And took my son away from the rougher kids and let him enjoy his time.

I could not take this place seriously, I seen other staff with a I would assume proper attire and I see this child come up stating he is in charge dressed as he was and behaving as rude as he did. He was very unprofessional looking and addressed me unprofessionally. Unclear as to how you allow that behavior and dress be the face of your park. I definitely won’t take my child back to this place.

I was at your park on Tuesday with my daughter.

Amazing establishment my daughter had lots of fun just could not get a coupon because they only wanted instagram post, the only big concern I had was some older kid was walking around the whole park and going through employee areas as if he owned the place.It was unsettling to me that some random kid ,was walking around and I having my daughter there.

I asked the people working there who the kid was in the superman shirt and they stated he was a supervisor. I was concerned about random people that didnt pay walking around my child.

So i called the other day about a party and the party person spoke to me very rude and abrasive.

and she hung up on me.

i called back and another girl answered and she said the call disconnected, total lies. i was hung up on.

thats horrible way to handle business.

I chose not to have my party at your establishment.

i can not believe that is how you treat people you want business from.

I hope know one else goes to your business with a rude staff like that.

I will tell all my friends to go somewhere else.

this place was horrible.

they had only 2 registers open and 5 employees behind the front desk. the line was long. and only 1 employee was working the register.

and when we were jumping.

there were about 80 people there or more and 1 employees watching the main area. the whole time we were there. yet there were many employees at the front desk.

worse mothers day weekend because of this.

my kids and wife almost got ran down on the trampolines because no one was overseeing the jumpers safety.

one employee from all the way across the main arena came over (was an employee hiding behind a pillar watching the dodge ball closer to us but he did nothing,) and the employee talked to the kid and then asked if we were okay and apologized for what took place. i didnt catch his name, but he looked like he could be a bouncer.

not sure how you can be understaffed when there were 5 people behind the front desk.

i wont be bringing my family here again.

I visited this place for the first time today I was here for not even 10 minutes and a whistle was blown by a crew member that was standing no more than 3 feet away from me. he told me I cannot stand in the same square as my 1 year old daughter.

so I said okay and then i sat down on one of the islands in the middle. I begin to watch these crew members that are kids themselves and they're just laughing and playing and singing songs. in the same instance an adult had to jump from square to square and then jumped onto the island right next to the crew member that had blown his whistle at me. this person did not receive a whistle and it clearly states in the rules not to jump from square to square to island because you can get a sprained or broken bone.

when I look around some more I see kids jumping in the same squares, my kids included. none of the crew members seem to care about them no correction or whistle was blown at them.as I'm sitting there watching my one year old daughter not even jumping just sitting another crew member comes up to me and tells me I cannot sit then put his whistle in his mouth as if he was going to blow it. at this point I feel like I am being singled out. I asked for a manager and there was none here just a supervisor that was playing with the other kid crew members.

I asked for a refund because I wasn't even here for 15 minutes and I was being harassed.the supervisor told me he cannot give a refund so I asked for a corporate number and he couldn't give me one. 10 minutes later he approaches me and apologizes for his crew members and told me they are going to back off. I feel there should be more responsible more professional crew members supervising the children that are playing here.

not little kids worrying about me standing watching my daughter or even sitting. I will never attend this place again.

Called the lady to schedule my sons birthday horrible service left a message got back to be like the day before the party she had the worst attitude ordered the pizzas wrong and had a mean face the whole time I was paying she had an I hate my life attitude like really?? well I spent my 300 and just tried to ignore her!

over all the park was amazing!

clean! Friendly staff really young great vibe just don't schedule parties the short dark chubby Mexican lady that helped me is horrible!!