Anonymous
map-marker Omaha, Nebraska

Great service

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Handyman on command was efficient and gave me clear expectations. After having 4 people out to my home, he was able to identify the true problem and provide a temporary fix until the following day when he was right back to my home to fix the problem. He charged me a price I found fair and was very much worth it compared to other companies I had estimates from, even after he identified the problem. Much appreciation and God bless you Mr. Handyman!
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User's recommendation: Call him first!

Anonymous
map-marker Omaha, Nebraska

Response ro comment before me

Built custom island for the kitchen. (pics included) Also, put down a laminate floor, recommended putting a subfloor as well to support the island weight. Cust declined due to lack of funds. The customer had a great attitude whole time I was working, very friendly and outgoing. When the job was finished customer paid and we both went on with our business. Then 2 weeks later customer calls to complain about the floor. Reluctantly after customer trashed my company name over several social media and business sites I agreed to replace the floor and install a new one, also put paid for subflooring to be installed. BBB investigated and decided to remove customers complaint from record citing " Company did everything they possibly could to settle the dispute" Sincerely, -Handyman on Command Managment
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Anonymous
map-marker Omaha, Nebraska

Terrible work and terrible customer service

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Recently had laminate flooring installed in kitchen/dining areas. Floors are sagging, heaving, and splitting because of improper installation. Requests for remediation have been unanswered except for claims that I'm unreasonable to expect a quality installation. The materials were not handled properly, and the sub-floor was not properly prepared according to several flooring experts (who reviewed the installation after the fact). The trim work is below sub-standard, and calls to Tom Beatty were met with denial. I was told that the problem was mine, and I should be satisfied with an expensive floor installed by a self-aggrandizing (though incompetent) tradesman. The trim work is atrocious and resembles the work of an unskilled child, at best. This "contractor" is a fraud; he knowingly did an inferior installation (squeezed-in between projects performed for his one paying property-owner), and was unresponsive to requests for remediation. The latest correspondence was a statement that Beatty (dba "Handyman on Command") had no time or money to rectify the improper installation. Search a contractor carefully (include credit and criminal histories), especially this one. There are many qualified and honorable tradesmen in business that I hold in high esteem. Handyman on Command is not among them.
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Loss:
$3700
Cons:
  • Poor quality work
  • Ecessive charges
  • Rushed job
Reason of review:
Poor customer service

Preferred solution: Full refund

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