Response ro comment before me

Handyman On Command - Response ro comment before me
Handyman On Command - Response ro comment before me
Handyman On Command - Response ro comment before me
Handyman On Command - Response ro comment before me
Handyman On Command - Response ro comment before me
Handyman On Command - Response ro comment before me
Built custom island for the kitchen. (pics included) Also, put down a laminate floor, recommended putting a subfloor as well to support the island weight. Cust declined due to lack of funds. The customer had a great attitude whole time I was working, very friendly and outgoing. When the job was finished customer paid and we both went on with our business. Then 2 weeks later customer calls to complain about the floor. Reluctantly after customer trashed my company name over several social media and business sites I agreed to replace the floor and install a new one, also put paid for subflooring to be installed. BBB investigated and decided to remove customers complaint from record citing " Company did everything they possibly could to settle the dispute" Sincerely, -Handyman on Command Managment
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ID
#1407287 Review #1407287 is a subjective opinion of poster.
Location
Omaha, Nebraska

Terrible work and terrible customer service

Recently had laminate flooring installed in kitchen/dining areas. Floors are sagging, heaving, and splitting because of improper installation. Requests for remediation have been unanswered except for claims that I'm unreasonable to expect a quality installation. The materials were not handled properly, and the sub-floor was not properly prepared according to several flooring experts (who reviewed the installation after the fact). The trim work is below sub-standard, and calls to Tom Beatty were met with denial. I was told that the problem was mine, and I should be satisfied with an expensive floor installed by a self-aggrandizing (though incompetent) tradesman. The trim work is atrocious and resembles the work of an unskilled child, at best. This "contractor" is a fraud; he knowingly did an inferior installation (squeezed-in between projects performed for his one paying property-owner), and was unresponsive to requests for remediation. The latest correspondence was a statement that Beatty (dba "Handyman on Command") had no time or money to rectify the improper installation. Search a contractor carefully (include credit and criminal histories), especially this one. There are many qualified and honorable tradesmen in business that I hold in high esteem. Handyman on Command is not among them.
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ID
#686780 Review #686780 is a subjective opinion of poster.
Location
Omaha, Nebraska
Cons
  • Terrible customer service
  • Ecessive charges
  • Poor quality work
Reason of review
Poor customer service
Loss
$3700
Preferred solution
Full refund

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