BRIDGET B Xjb

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POOR COMMUNICATION/ NO COMMUNICATION

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Like pulling teeth to talk to anyone. 1) Tried using the website which was always down. Told to try later. 2) Called customer service to no avail, hung on line, no callbacks. 3). Tried contacting my ProBuilder, left a couple of messages, no call backs. 4) Called complaint Department only to be told I owe them 3.95 for speaking to someone I couldn't understand or get any info out of. ARE YOU KIDDING ME? AREN'T CUSTOMERS THE BACKBONE OF ANY BUSINESS? YOU FAIL MISERABLY ! I EXPECT A FULL REFUND FOR SERVICES NOT USED. YOU OWE ME!
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Loss:
$84
Pros:
  • Pffft
Cons:
  • Enough said

Preferred solution: Full refund

User's recommendation: Do not recommend

Anonymous
map-marker Apple Valley, California

No help at all!!!

Whomever I spoke with couldnt give me the information I needed to purchase a shed They were totally misinformed I believed she was probably a new agent, But that didnt help me
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User's recommendation: No recommendations…I’m pissed.!!!

Anonymous
map-marker Compton, California

Respond to email

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# 2262**** shed i was told my shed would be here sooner than 11/10/23 is there any way i can get it soon?
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User's recommendation: verify , or speak to live person

Anonymous
map-marker Matteson, Illinois

To see if the company applies for permits before working

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He hung up on me while I was asking about permit!!! Changed my mind about purchasing a storage shed from this company! Customer service is terrible and ignorant!!!
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User's recommendation: Don’t deal with!

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