Handy Dandy Moving

Dear Customer,

We value all of our customers especially our repeats. From your initials indicated in your post, we are certain that you are one of our repeat customers. We are grateful that you chose our services on more than one occasion; and the great level of service you received from us the first time is an obvious explanation as to why you chose Handy Dandy Moving again due to our awesome system and team of movers.

Each time we serve our customers, we pride ourselves on providing an even more exceptional experience. From our records, we do not reflect that you had any issues during the move nor were any of your above comments brought to our attention during the move or at the time of payment.

Our customer service staff welcomes all issues brought forth during the move as indicated in every customer's binding agreement. This is important because we want to be given the opportunity to ensure our customer's comfort.

For this very reason, Handy Dandy Moving has a host of repeat customers, businesses, nationally recognized businesses, clientele and government agencies that entrust us with their moving services.

Regarding your sofa, your binding agreement which was signed before the start of the move reflects that you did not order wrapping materials. Handy Dandy cares about all of our customer's belongings, which is why your binding agreement also provides you with suggestions and advice of how to properly cover items; in this case, your sofa would have required a Sofa Cover. It is recorded that you did not take our suggestion by taking measures to cover or protect your sofa before the move. Handy Dandy Movers, with your authorization, proceeded to move your uncovered items as you instructed.

Regarding bottled water and clock time, our movers do not accept bottled water from customers unless offered to them. It is our understanding that you were kind enough to offer them bottled water and restrooms. Also, breaks are never included on our customer's clock, that is reflected in every customer's binding agreement hardcopy. Each customer is only charged for the actual time worked. To ensure that this is implemented, each customer is provided the opportunity to sign off on a time-sheet reflecting the actual time worked at the end of the move before making payment.

Again thank you for returning to Handy Dandy Moving and Happy Holidays.

The Handy Dandy Moving Team

Wow. I was just about to hire them for this weekend.

Dear prospective customer,

Handy Dandy Moving has a host of positive reviews from legitimate sources. We regret that you chose these two reviews as your basis for not moving forward with our company. We appreciate when customers provide Handy Dandy Moving with the opportunity to prove why our many partners, current and repeat customers refer to us as the #1 Moving Company along the coast. We hope that you will consider us in the future.

The Handy Dandy Moving Team

This commenter has been flagged. This is a troll that has been on other moving company pages as well.

Obviously...I'm not the only one that experienced unprofessional results with a "load" move. Seriously...took the person's "shrink wrap" with them.

At least, give it back. :upset

I used them on two occasions .. First time only an "unload" from a professionally loaded moving van.

No issues and the two young men were quite nice. The second time I used them was for a "load" into the moving van and that is the direct results of my comments.

Obviously, "loading" personal belongings of individuals is not a priority ... as you may notice from the additional comments.

Okay, I'm no genius but you booked your service through a Moving Broker, not Handy Dandy Moving? So basically, the moving broker is the company that you hired to do your job and they messed up your order instructions.

Why are you persecuting this company for following direct instructions from the moving broker? If I was this company, I would sue you for slander. Just saying. :sigh Also, why was oil in your boxes while it was being moved???

Why didn't you put a sofa cover on your couch. You sound like a cheap ***

Do believe I need to hire another company to move to my new place. Thanks for this review. It is very useful & eye opening.

*FLAG NOTICE: This reviewer "OLLIE72" also left a previous review with the exact same username and similar statement. This reviewer may not be a legitimate prospective customer. This reviewer may be a competitor.

Very unprofessional. Similar experience. Will not recommend them EVER.

*This customer also left a review with a similar comment.

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MANAGEMENT'S RESPONSE is as follows:

Dear Customer,

We value all of our customers especially our repeats. From your initials indicated in your post, we are certain that you are one of our repeat customers. We are grateful that you chose our services on more than one occasion; and the great level of service you received from us the first time is an obvious explanation as to why you chose Handy Dandy Moving again due to our awesome system and team of movers.

Each time we serve our customers, we pride ourselves on providing an even more exceptional experience. From our records, we do not reflect that you had any issues during the move nor were any of your above comments brought to our attention during the move or at the time of payment.

Our customer service staff welcomes all issues brought forth during the move as indicated in every customer's binding agreement. This is important because we want to be given the opportunity to ensure our customer's comfort.

For this very reason, Handy Dandy Moving has a host of repeat customers, businesses, nationally recognized businesses, clientele and government agencies that entrust us with their moving services.

Regarding your sofa, your binding agreement which was signed before the start of the move reflects that you did not order wrapping materials. Handy Dandy cares about all of our customer's belongings, which is why your binding agreement also provides you with suggestions and advice of how to properly cover items; in this case, your sofa would have required a Sofa Cover. It is recorded that you did not take our suggestion by taking measures to cover or protect your sofa before the move. Handy Dandy Movers, with your authorization, proceeded to move your uncovered items as you instructed.

Regarding bottled water and clock time, our movers do not accept bottled water from customers unless offered to them. It is our understanding that you were kind enough to offer them bottled water and restrooms. Also, breaks are never included on our customer's clock, that is reflected in every customer's binding agreement hardcopy. Each customer is only charged for the actual time worked. To ensure that this is implemented, each customer is provided the opportunity to sign off on a time-sheet reflecting the actual time worked at the end of the move before making payment.

Again thank you for returning to Handy Dandy Moving and Happy Holidays.

The Handy Dandy Moving Team

For privacy purposes the name of this customer will be kept anonymous. The disgruntled customer in question booked her move with a Moving Broker (a company who sets up the orders with the customer.

Handy Dandy Moving did not take this customers order; meaning, she did not order services directly through Handy Dandy Moving and Handy Dandy Moving's only duty was to implement the order given to us by the MOVING BROKER). The customer confirmed that she was was contacted with a courtesy call the day before the move by a Handy Dandy representative. The customer also confirmed that she was contacted on the day of the move by Handy Dandy Movers but she also stated she was "confused" because she was expecting a call from the MOVING BROKER and didn't realize the MOVING BROKER hired Handy Dandy to do her move. In turn, the customer was unsatisfied because she stated that WHEN SHE PLACED HER ORDER SHE ASKED FOR WRAPPING SERVICES.

HER ORDER SHE PLACED WITH THE MOVING BROKER INDICATED THAT SHE DID NOT PAY FOR FULL WRAPPING SERVICES. Handy Dandy Moving was only instructed by the moving broker to carry out the services of Loading and Unloading. Handy Dandy Moving only carried out what was instructed to us by the company(MOVING BROKER) that this customer ordered her services through. We have explained this to the customer numerous times that her issue is not with Handy Dandy, it's OBVIOUSLY WITH THE MOVING BROKER.

Please stop slandering the name and good reputation of a company that was only doing what we were instructed by the company you originally placed your order through. With all due respect, it's like blaming the cooks for a mistake the waitress made when taking your order, it's irrational. Furthermore, this customer waited 3 days after her move to contact the MOVING BROKER with her complaints. Furthermore, she was also upset that her BUDGET RENTAL TRUCK broke down in her route from the Gulf Coast to San Diego which has compounded her frustration and she is looking for someone to blame for her setbacks on that day.

Furthermore, the customer has confirmed that her items, including the oils, were packed and boxed by her mom. How is it possible to blame a moving company for simply loading your vehicle as instructed in the MOVING BROKER'S JOB ORDER (this is what the customer paid for). It is not the duty of the moving company to have xray vision of knowing what's in your "already packed boxes" unless the customer communicates it (which was not done because she was looking for her missing cat the entire time). When asked why she didn't contact the MOVING BROKER during the move since she was so unhappy, the explanation she provided the MOVING BROKER and Handy Dandy with is because she was looking for her cat.

Yes, this may sound ridiculous, which is why Handy Dandy Moving has not entertained this customer's irrational issues any further because point blank, her issue is not with Handy Dandy, it's with the MOVING BROKER. Seriously, please do your research before hiring companies so that you will know what their process is. Please stop harassing and blaming a reputable company for problems we had absolutely nothing to do with and did not create. AGAIN, CONTACT YOUR MOVING BROKER & CONTACT BUDGET RENTAL TRUCK.

Our hardworking men were just hired by your MOVING BROKER to fulfill an order.

We appreciate all of our customers as will show in other reviews posted about our company. To all readers of this post, thank you for your time and we look forward to assisting and bending over backwards for our customers.