Handepay Reviews

First :Payment second : very bad service at all !!! just I signed agreement 3 weeks ago but I cant continue with handepay because they kepeed the money more than 3 day for no reason!

Very difficult to get someones attention , cant get to speak to someone, no after sales connection very disappointed Ive got a problem and getting passed around

To difficult to talk to someone I have a problem, they dont follow up after selling contract , Im not happy at all

I would not trust Merchant Rentals. The staff were lovely on the phone but I was surprised to find out that after having my terminal for years I was trapped in some kind of automatic renewal. I have had to give up working for heath reasons and this is financially crippling. I explained to them that I needed to end my contract and why. They were not very helpful with me and I had to pay 7 months rental to escape. All well and good but when I am not working it is literally emotionally and physically going to affect me. With this auto renewing contract that the sales rep all those years ago failed to explain to me and my current bad health I do not have the strength or mental ability to argue, but please be very careful. Thanks to the staff for kind words, but sorry I could not recommend Merchant Rentals.

Please knowbody go with these cowboys. U have to give 12 months notice to terminate your contract. Yes 12 Months. Or u will end up with a massive bill. They have no customer loyalty. And even the littlest thing they can't do right!!!!

Stay away from Merchant Rentals and Handepay! Signed up with Handepay but machine belongs to Merchant Rentals. My shop has closed down and I returned termiinal in working order having given 3 months notice. They still insist I have to pay another 4 months rental til the end of the contract period. Recieved letter this morning threatening to take back terminal (which they already recieved) and saying because I have not paid Aprils installement they have added an extra £54. (Get that?! a photocopied letter costs £54) Unless I pay £150.12 now and continue with the instalments (for a machine I have returned in working order) they will take me to court. PS Handepay no problems with ending contract and Wolr Pay service no problems ... so no excuses for Merchant Services!

I was grateful to come to the end of the 3year contract and when I tried to cancel they said that they had automatically renewed it for another year and that I would have to pay remaining 10 months! Apparently to cancel in November 2017 I will now have to give notice by August 2017. I called up the office and was told that I have to pay the remaining payments even though I have sold my business and the premises is empty; the dont use clear language in their emails an deliberately hide these things in thousand of terms and conditions in the small print. Please Be aware. They are a rip off company, stay away.