Anonymous
map-marker Houston, Texas

I could not get ahold of these people to try to locate an item we had lost at the park.

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Eventually, a very friendly employee called back and was very helpful. She promised to notify me if the item was found.
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User's recommendation: Leave a message if you cannot reach them and they will eventually call back.

Theresa F Sxd
map-marker Honolulu, Hawaii

I called so I could ask for help in finding a ring we lost there yesterday, but I was never able to talk to a live person. I was not even able to leave a voice mail. We are leaving tomorrow so I was

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We are returning to the Mainland tomorrow, and we lost an important ring when we were there yesterday.t
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Pros:
  • Qualitu
  • Cost
  • Convenience

Preferred solution: Someone to call me back regarding the ring we lost.

User's recommendation: The gear was great and very helpful. We just didn't understand why we had to get out of the water at 2:45.

Francelia Orf

Hanaumabaysnorkelfun.com is very rude, loud, dishonest and filthy

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Our driver stopped before the Hanauma Bay and yelled at people for not getting out fast enough. Another vehicle took 5 people at a time to Hanauma Bay and came back and 5 more people to Hanauma Bay and my turn was waiting 20 minutes before I was taken from this stop. The mask and mouth piece smelled strange so I asked for change and the driver said he did not have any more. I tried to tell him that I can not use this smelly stuff and the driver said he had to go and just drove off. The equipment was dirty and smelly like someone with a bad breath used and didn’t clean it. So, I had to rent my own gear once I got to the bottom. I tried to tell the driver about the smelly gear and that I had to rent my own and she raised her voice at me and said “Why you no tell me before?!” I didn’t want to argue so I just stopped. Driver talked out loud the whole drive back while talking about how she collects welfare even when she is working so much. I will never book with this company again. This was a nightmare.
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Loss:
$20
Cons:
  • Driver yelling loud
  • Filthy smelly gears
  • Dirty equipment
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Travel Agencies Expert Talks

How to Travel Safely During the Pandemic

Apr 2, 2021

Do you plan a trip? Uncover top travel tips during the pandemic. In this video interview, Latifah Al-Hazza, a co-founder of Femscape Sojourns and a travel journalist, explains how to safely book a trip online, how to avoid unexpected situations during travel, and what to do if your trip was canceled.

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Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

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