Hanauma Bay Snorkel Fun
Hanauma Bay Snorkel Fun Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hanauma Bay Snorkel Fun reviews show a 2.5 star rating from 2 reviews; consumers are mostly dissatisfied, citing dirty gear and slow responses.
Key Takeaways for Future Customers
- Expect medium price level with convenient, cost‑effective trips but check gear on arrival.
- Contact can be delayed; leave a message and await a callback for lost items or questions.
- Be aware of reported website and refund issues when booking.
Negative Feedback / Risk Areas
- Frequent customer complaints about filthy, smelly gear and rude staff behavior.
- Difficulty reaching live customer service and problems with exchanges, refunds, and the website.
Positive Feedback
Reviewers note convenience, low cost, and at least one helpful employee who returned a call and offered assistance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hanauma Bay Snorkel Fun reviews show a 2.5 star rating from 2 reviews; consumers are mostly dissatisfied, citing dirty gear and slow responses.
Key Takeaways for Future Customers
- Expect medium price level with convenient, cost‑effective trips but check gear on arrival.
- Contact can be delayed; leave a message and await a callback for lost items or questions.
- Be aware of reported website and refund issues when booking.
Negative Feedback / Risk Areas
- Frequent customer complaints about filthy, smelly gear and rude staff behavior.
- Difficulty reaching live customer service and problems with exchanges, refunds, and the website.
Positive Feedback
Reviewers note convenience, low cost, and at least one helpful employee who returned a call and offered assistance.
Houston, Texas
I could not get ahold of these people to try to locate an item we had lost at the park.
Eventually, a very friendly employee called back and was very helpful. She promised to notify me if the item was found.
User's recommendation: Leave a message if you cannot reach them and they will eventually call back.
Honolulu, Hawai'i
I called so I could ask for help in finding a ring we lost there yesterday, but I was never able to talk to a live person. I was not even able to leave a voice mail. We are leaving tomorrow so I was
We are returning to the Mainland tomorrow, and we lost an important ring when we were there yesterday.t
- Qualitu
- Cost
- Convenience
Preferred solution: Someone to call me back regarding the ring we lost.
User's recommendation: The gear was great and very helpful. We just didn't understand why we had to get out of the water at 2:45.
Hanaumabaysnorkelfun.com is very rude, loud, dishonest and filthy
- - The driver stopped before Hanauma Bay and yelled at riders to exit fast.
- - Gear was dirty and smelly; I rented my own, while the driver talked welfare.
Our driver stopped before the Hanauma Bay and yelled at people for not getting out fast enough. Another vehicle took 5 people at a time to Hanauma Bay and came back and 5 more people to Hanauma Bay and my turn was waiting 20 minutes before I was taken from this stop.
The mask and mouth piece smelled strange so I asked for change and the driver said he did not have any more. I tried to tell him that I can not use this smelly stuff and the driver said he had to go and just drove off. The equipment was dirty and smelly like someone with a bad breath used and didn’t clean it. So, I had to rent my own gear once I got to the bottom.
I tried to tell the driver about the smelly gear and that I had to rent my own and she raised her voice at me and said “Why you no tell me before?!” I didn’t want to argue so I just stopped. Driver talked out loud the whole drive back while talking about how she collects welfare even when she is working so much.
I will never book with this company again. This was a nightmare.
- Dirty equipment
- Filthy smelly gears
- Driver yelling loud
Preferred solution: Let the company propose a solution
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