I could not get ahold of these people to try to locate an item we had lost at the park.

Eventually, a very friendly employee called back and was very helpful. She promised to notify me if the item was found.

User's recommendation: Leave a message if you cannot reach them and they will eventually call back.

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ID
#2654445 Review #2654445 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

I called so I could ask for help in finding a ring we lost there yesterday, but I was never able to talk to a live person. I was not even able to leave a voice mail. We are leaving tomorrow so I was

We are returning to the Mainland tomorrow, and we lost an important ring when we were there yesterday.t

User's recommendation: The gear was great and very helpful. We just didn't understand why we had to get out of the water at 2:45.

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ID
#2607673 Review #2607673 is a subjective opinion of poster.
Location
Honolulu, Hawai'i
Pros
  • Qualitu
  • Convenience
  • Cost
Preferred solution
Someone to call me back regarding the ring we lost.
New Reviewer

Hanaumabaysnorkelfun.com is very rude, loud, dishonest and filthy

Our driver stopped before the Hanauma Bay and yelled at people for not getting out fast enough. Another vehicle took 5 people at a time to Hanauma Bay and came back and 5 more people to Hanauma Bay and my turn was waiting 20 minutes before I was taken from this stop. The mask and mouth piece smelled strange so I asked for change and the driver said he did not have any more. I tried to tell him that I can not use this smelly stuff and the driver said he had to go and just drove off. The equipment was dirty and smelly like someone with a bad breath used and didn’t clean it. So, I had to rent my own gear once I got to the bottom. I tried to tell the driver about the smelly gear and that I had to rent my own and she raised her voice at me and said “Why you no tell me before?!” I didn’t want to argue so I just stopped. Driver talked out loud the whole drive back while talking about how she collects welfare even when she is working so much. I will never book with this company again. This was a nightmare.
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ID
#974840 Review #974840 is a subjective opinion of poster.
Service
Hanauma Bay Snorkel Fun Vehicle Driver
Cons
  • Dirty equipment
  • Driver yelling loud
  • Filthy smelly gears
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution

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