Update by user Jun 19, 2011
Hamble Motors never bothered responding to correspondence or to hold any of their staff accountable. I did find a garage which took the time and trouble to find/order the right part and, guess what, I\'m now taking my car there for all its future needs.
Hamble Motors are very short-sighted: Not only will I go to a competitor to have my car servicing needs taken care off, a new car sale has just walked out of their showroom.. But, I guess they don\'t really care, as my experience of Southampton businesses is that the recession has never really touched their area and customers/visitors are ten a penny.
Original review posted by user May 14, 2011
'Hamble Motors is one of those dealers/garages that should be avoided at all costs. Why? Their incompetence has cost me Â£270. Because my car was abroad, I telephoned their service department and gave them all but the part number. I informed them that the cost of shipping my car was expensive and that I could not afford for them to order the wrong part. They did. Their attitude, especially towards women, is unacceptable by any standard. They still appear to believe women know nothing about cars or their parts. When I lodged a complaint with the Dealer Principal, his response was to ignore the complaint completely. It is no wonder the staff operate that same courtesy to their customers. Their website states, "˜we constantly strive to exceed your expectations'. I believe the term artistic licence applies to their statement(s). If you value your car, you will not take it to this dealership. If you are purchasing a new car, I suggest you choose one which at least shows some sign that they not only know what they are doing, but that they actually care. Hamble Motors gives all car dealers/ garages a very bad name.' Finally, the reason they got the wrong part was because they could not be bothered to order the correct one from Japan. If a phone call is too much trouble, heaven help your car engine if you let them look at it.