Cerissa Mrq
map-marker Orleans, Ontario

Halstead Matress and Furniture Calgary

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In 2014, my husband and I spent a glorious week in The Buffalo Mountain Lodge in Banff. Best night sleep I have had in years! I wanted to find out where they got their beds from so I could order one! They told me it came from Halstead Furniture! Martin is the owner. So I called and ordered the mattress only, for $1795.+ shipping and handling. The problems started when he told me delivery would be in 4-6 weeks. Well when I hadn't heard from them I called to find out the bed had not been started yet but would be ready shortly. I was irritated but not yet angry. I wanted the bed for my back as the one at the hotel was a miracle! So when the bed was ready...the next challenge was that his representative told me it would be an additional 350 for shipping and that they would have the bed delivered to a depot in Toronto or Montreal where I could pick it up! Well, we argued about this as I felt for the price it should be delivered directly to my door! After much squabble , Martin agreed to arrange for another company to ship it to my door and he would pay for half the shipping( which he never did). You have to understand this guy prides himself on being a sweet talking, reasonable guy! He is a liar and has no integrity. The bed I received was a pine box with springs and a cheap cotton covering. It was nothing like the solid, well padded and beautifully finished bed I slept on at the Buffalo Mountain Lodge! When I called he assured me it was the exact same type of bed. Well I didn't have the money to return the bed so he literally taken (stolen) over $2000.00 from me for a product that is worth a quarter of that price. This man has no integrity. My back is worse than it has been in years. I cannot move in bed without he whole hing shaking. The bed in Banff was a motionless bed. So i would like: A) The bed I should have gotten and I will send the garbage back. He still owes me for 1/2 the shipping from Toronto to Ottawa that he agreed upon.B) My money back 45DFF2DE-4EA7-44A2-92BC-A28F0BC55103 Sent from my iPad
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  • Being lied to
  • Excessive charge for garbage
  • Poor quality product
Reason of review:
Poor customer service and poor quality

Other Product Review

Seems to be a disturbing pattern with this Halstead owner
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Mark Nxf
map-marker Calgary, Alberta

Disgraceful customer service; no reimbursement of payments

I purchased a custom bed from Halstead Sofa and Mattress Makers located in Calgary, Alberta, Canada (Business License Number: BL93028). The owner of this small company, Martin Haines, made no attempt to reimburse me for items that were missing in my bed or for items items I purchased that were not delivered and/or installed. Most important was the blatant disregard for my requests for help in solving the larger and more important problems with my bed. Mr. Haines never contacted me despite my numerous calls, emails, and texts to him. I had to take parts my bed (it is partitioned) to a small run-down factory to get fixed instead of the company doing this for me. My complaint with the Better Business Bureau ended with the BBB stating that the Halstead "acted in good faith." As usual, my experience with clients is that the BBB exists to protect the seller instead of aiding the consumer to achieve a positive resolution of their concern(s). Halstead Sofa and Mattress Makers is, unfortunately, a greedy, dishonest, and disrespectful company that does not deserve your business. As usual, buyer beware.
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1 comment

I have read your post and its unfortunate that this has happened and you feel the need to vent. Please contact me directly at info@***.ca and I will be more than happy to help you out.


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