Lee-Andrew W

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Verified Reviewer
| map-marker Montreal, Quebec

Horrible customer service!!!

I ordered a $650 25ft. Stay Puft Marshmallow Man inflatable.

We never used it, and once we set it up a couple of days after he exploded and now has a 6-7 foot gash along his entire side. Customer service said they have a 14-day policy for returns and a 30-day policy for exchanges. I don't want a return - I want a new item!

They refused and I'm not sure how to go about this. DO NOT BUY FROM THEM unless it's within 14 days of Halloween.

They shouldn't sell Halloween items until 30 days before Halloween if people aren't going to be using the items until a specific holiday - especially decorations.

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Loss:
$700
Pros:
  • Good items
Cons:
  • Horrible customer service defective product

Preferred solution: Full refund

User's recommendation: BUYER BEWARE - 14 DAY RETURN/REFUND POLICY even for defects!

Sue G Exl

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Verified Reviewer

Return policy

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They charge a restocking fee of 18% & you pay to have it shipped back... if it's eligible. Apparently my costume was discontinued & so not able to return. I saw nothing that indicated so. Very frustrating & poor customer service.
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User's recommendation: Do not buy from them.

Anonymous
map-marker Nanaimo, British Columbia

Import Fees Not Included

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This company represents itself as Canadian which it is not and does not adequately display import fees.
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User's recommendation: Dont buy from here.

Angela M Eof

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Added fee at shipping pick up

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HalloweenCostumes Canada - Added fee at shipping pick up
After thinking i was ordering from a Canadian website, with no indication otherwise, no mention of duty or other added costs, I received a Canada Post notice to pick up with $85.35 in duty, I assume because the box said Halloween costumes.com not .ca
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Loss:
$85
Pros:
  • Selection
Cons:
  • Unknown added costs
  • Prices are high

Preferred solution: $85.35 in Duty

User's recommendation: Watch out for Duty payments for Canadians

Maggie M Ufq

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Verified Reviewer

Fraud Alert!!!

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Original review Oct 20, 2022
Biggest scam. I ordered my daughter's costume a few weeks ago with the initial promise that it would be delivered on the 20th of October 2022. I'm using the FedEx tracking number that they had provided, it showed that the item had already been delivered a day prior and signed for by X. We have not received a thing. I'm out $70 with a very disappointed daughter. I should have ordered through Amazon. Pay the extra and order through Amazon or you will regret it!!
View full review
Loss:
$70
Cons:
  • 70 dollar loss
  • Disappointed daughter
  • Fraud

Preferred solution: Deliver product or service ordered

Yumna S

Terrible experience

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If you're on the fence about ordering, do not!! This is a completely dishonest company. They misled me on my delivery date, even after I reached out to customer support twice. When I asked for a refund on a $300 purchase they said it could not be processed and tried to give me a $50 coupon.
View full review
Loss:
$350

Preferred solution: Full refund

User's recommendation: Do not purchase

2 comments
Chanee Lwc

Thankyou!!I was JUST about to order a costume for my daughter. I rely on reviews so thankyou!!

Guest
reply icon Replying to comment of Chanee Lwc

Good thing I was going to order

View more comments (1)
Thi P Yxw

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Verified Reviewer

CHEATING

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CHEATING! This is my very first order. I ordered at 6.20pm October 22nd 2021.I Cancel at 10.20pm but they said the item already shipped ???? I said I have not received the shipping confirmation email. Then they send me a shipping confirmation email in the next 5 mins . The weirdest part is when I check the tracking number provided, they said LABEL CREATE AT 5.40PM????!!!! They ask me to make a return when the items arrived and of course pay for the shipping fee again (15$ To buy it , 15$ for return it ) DISGUSTING! Once you place an order, they will never give you a chance to get your money back !
View full review
Loss:
$69

Preferred solution: Full refund

User's recommendation: Watch out!

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