Halloween company that can't deliver for halloween 2016

Ordered a costume last week with a promised delivery date one week before halloween. Package did not arrive. Find out order was not shipped after waiting for 5 days. Sent what's up email to CS and they reply with *** email. We apologize that your order has not shipped yet. Our warehouse is trying to get orders out as fast as possible. As soon as this is shipped you will receive an email with the tracking number for your package. In the event that this does not arrive in time for your event, please refuse delivery of the package and we will issue a full refund.
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ID
#942954 Review #942954 is a subjective opinion of poster.
Location
Alpharetta, Georgia
Service
Halloween Express Shipping Service
Cons
  • Delivery not guaranteed
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
New Reviewer

HalloweenExpress.com has ZERO customer service!

This place wins the WORST CUSTOMER SERVICE award! I ordered a costume for a bachelorette party, but a few minutes later, I found the same costume online for much cheaper. Since they have a guaranteed refund policy, I figured I'd just email them to cancel my order so I can get a full refund. I wanted to save them the trouble of having to ship the item to me. The customer service rep I chatted with, DEB, was so incredibly rude and basically said that the item I ordered was about to be shipped so they would not issue me the refund. I asked if there was any way she can intervene since technically it has not been shipped yet, but she didn't want to lift a finger. In fact, she became more irate and rude as I kept trying to ask her to help me. She said I literally have to receive the item, then send it right back for the refund, which means I now have to spend more money sending the item back to them! Not only is it extremely wasteful on an environmental standpoint, but it makes absolutely no business sense!!! Ridiculous! DEB, I'm surprised your pea sized brain allows you to hold down a job, let alone one that requires decent customer service. BEWARE OF THIS WEBSITE! DO NOT ORDER HERE!
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ID
#323134 Review #323134 is a subjective opinion of poster.
Location
San Diego, California

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