Haley Ford

On 04/3/13 I had paid $330 to have my spark plugs changed as well as an oil change at Haley Ford on Jefferson Davis Highway in Richmond, VA. Recently, I felt that my engine seemed to be driving roughly, so I had my parents’ mechanic in Roanoke, Va look at my truck. He discovered that only 4 of my spark plugs had been changed (they were shiny and new looking) and the ones on the other side were still the old, factory installed spark plugs.

I suspect that my oil change was not done either, since the “need oil change soon” indicator continued to come on even after the supposed oil change.

When I notified Haley Ford of this issue, the service manager basically said that he had no reason to believe that his mechanic did not change all of the plugs and that the mechanic just may have "forgot" to reset the oil sensor.