Hale Trailer Brake and Wheel
Hale Trailer Brake and Wheel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hale Trailer Brake and Wheel has a 1.0 star rating based on 2 reviews; consumers are mostly dissatisfied with billing and customer service.
Positive Feedback
Customers noted clear communication attempts from a single representative and a willingness to discuss account resolution, though outcomes were unsatisfactory.
Negative Feedback / Risk Areas
- Recurring Hale Trailer Brake and Wheel customer complaints cite disputed billing for extended repair periods.
- Reports highlight poor customer service responsiveness and dissatisfaction with a specific account manager.
- Some reviewers mentioned unresolved payment disputes and denied refunds after long delays.
Key Takeaways for Future Customers
- Read recent Hale Trailer Brake and Wheel reviews and confirm billing policies before service.
- Insist on written estimates and clear timelines to avoid extended charges.
- Request multiple contacts rather than relying on a single representative for account management.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hale Trailer Brake and Wheel has a 1.0 star rating based on 2 reviews; consumers are mostly dissatisfied with billing and customer service.
Positive Feedback
Customers noted clear communication attempts from a single representative and a willingness to discuss account resolution, though outcomes were unsatisfactory.
Negative Feedback / Risk Areas
- Recurring Hale Trailer Brake and Wheel customer complaints cite disputed billing for extended repair periods.
- Reports highlight poor customer service responsiveness and dissatisfaction with a specific account manager.
- Some reviewers mentioned unresolved payment disputes and denied refunds after long delays.
Key Takeaways for Future Customers
- Read recent Hale Trailer Brake and Wheel reviews and confirm billing policies before service.
- Insist on written estimates and clear timelines to avoid extended charges.
- Request multiple contacts rather than relying on a single representative for account management.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dayton, Ohio
Horrible experience
- - Jim Jarboe promised to handle repair communications.
- - Repairs dragged 3.5 months; I was charged for the full duration and want him removed.
Deer Hale Trailer Brake & Wheel Inc
I have had a distressing experience with Jim Jarboe of Hale Trailer Brake & Wheel Inc. Over the past two years, I have tolerated numerous charges associated with Heavy Haul Transport, but I can no longer overlook these issues.
Recently, I rented a trailer requiring repairs and specifically asked Jim to provide updates to expedite the process. He assured me that he would handle communication with the repair service, discouraging me from reaching out myself, citing his experience.
Regrettably, the repairs extended over 3.5 months. Upon collecting the trailer, Jim unexpectedly sought payment for the entire duration it sat at the repair facility. Despite my insistence that I would only pay for the month and a half it took to fix the traileran already inflated estimatehe refused to acknowledge my concerns.
Furthermore, Jim included me in an email chain with another party, which exacerbated my frustration as he continued to deflect responsibility onto me.
In addition, he failed to follow through on purchasing a Jeep from me, which was supposed to reduce my outstanding balance.
I now find myself in a predicament, needing external assistance to resolve this matter and ensure that Jim Jarboe no longer manages my account. It is imperative that this situation is addressed promptly and effectively.
Preferred solution: Full refund
User's recommendation: Do not work with Jim Jarboe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dayton, Ohio
Urgent Resolution Needed Regarding Account Termination
- - Trailer stuck for three and a half months; only contact has been Jim Jarboe; urgent resolution, account reassessment, and not charged for downtime.
Heavy Haul Transport LLC has been a long‑time customer of Hale Trailer Brake and Wheel, but recent interactions have been problematic. What began as tolerance of minor, unclear charges escalated to repeated instances of unjustified invoice items and added fees alleged to be imposed by an employee, Mr.
Jim Jarboe. Attempts to obtain original factory documentation were allegedly blocked, and when factory defects occurred Hale staff reportedly shifted blame to Heavy Haul Transport LLC. These practices have caused financial loss, administrative burden, operational disruption, and a loss of confidence in Hale’s billing transparency and customer service. Heavy Haul seeks documented corrective action and resolution to avoid escalationHeavy Haul Transport LLC routinely submits trailers to Hale Trailer Brake and Wheel for factory-authorized work and repairs.On multiple recent occasions, invoices issued at your facility have included charges that Heavy Haul Transport LLC did not authorize and which appear to be fabricated or unjustified.When Heavy Haul Transport LLC requested original factory documentation to verify charges, Mr.
Jarboe intervened and instructed your factory contacts not to provide the original invoices or supporting documentation to Heavy Haul Transport LLC.Mr.
Jarboe has also been responsible for augmenting invoices with additional charges beyond those originally quoted or agreed.When defects or failures attributable to factory conditions have occurred, Mr. Jarboe and/or Hale Trailer personnel have attributed fault to Heavy Haul Transport LLC rather than acknowledging potential factory defects.These practices have occurred on several occasions, have caused financial and operational disruption, and have materially undermined our confidence in Hale Trailer Brake and Wheel’s billing integrity and customer service.
Dear Hale Trailer Brake & Wheel Inc,
I hope this message finds you well. I am writing to express my concerns regarding the ongoing issues with my account, specifically related to the trailer that has been stuck for three and a half months. Despite my attempts to resolve this matter, I have encountered significant challenges, including a lack of responsiveness from your team.
It has come to my attention that only one representative, Jim Jarboe, has been in contact with me, which has resulted in a frustrating experience. I believe that effective communication and support are essential to resolving customer issues, and I feel that my needs have not been adequately addressed. I must emphasize that I do not wish to engage further with this particular representative, as I believe it would be more productive to work with someone else who can provide the attention and assistance required.
Moreover, I find it unreasonable to be asked to pay for the duration that the trailer has remained inoperable due to an oversight on your part. It is crucial for your team to acknowledge the lapses in service that have led to this situation. I kindly request an urgent resolution and a reassessment of my account status.
Thank you for your immediate attention to this matter.
Preferred solution: Price reduction
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