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Hair Club in Pasadena, Maryland - Product Quality

1.8
Details
Consistent issues with the texture of the hair piece, one is thick and course, the next is smooth and silky. They seem to dye the “basic” hair before they make the piece to match the client hair color. Then after a few weeks it reverts to the original color that doesn’t match!!! The last straw was to dye my hair to match the hair piece! I am so done. There has to be a better company and at the almost $300.00 a month it’s a despicable business model. The staff are great!!! This is a Hair Club corporate product issue!
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Review
#1575371 Review #1575371 is a subjective opinion of poster.
Pros
  • Staff are great
Cons
  • Product and the horrible prices
Reason of review
The product is horrible quality!!!
Preferred solution
I didn’t sign a new contract! I am out!
1.0
Details
I have been a client for several years and switched to the Towson location for convenience. I have been a client of Jen's for years in Columbia. The manager in Towson is horrible and very unprofessional. I explained my concerns about my hair and the fact that I have...
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1 comment
Anonymous
#1145648

Thank you for your feedback and thank you for your loyalty to HC. I extremely apologize if you feel like your appointments in Towson and/or interactions with myself of any member of our team have been less then exceptional.

I would appreciate the opportunity to communicate with you directly to rectify this situation. Please contact me at 667-308-7001 at your earliest convenience.

Sincerely,

Anna Marie

Review
#827394 Review #827394 is a subjective opinion of poster.
Reason of review
Poor customer service
2.0
Details
Im truly upset how JC the sales consultant explain to me that its only one way not recommended the hair transplant so he said there is only one solution the non surgical! which in their videos they dont show the procedure how its applied so really you are taking their...
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1 comment
Anonymous
#1141353

Get a refund because it will get worse

Review
#822377 Review #822377 is a subjective opinion of poster.
Cons
  • Scam and misguided
Reason of review
Bad quality
Loss
$3995
Preferred solution
Full refund
Tags
  • Hair Piece
4.6
Details
I have been a customer since 2005. I find Hair Club to be an honest, genuine and a quality company. I imagine I have spent upwards of $40,000-60,000 on hair systems and products since 2005. My condition is alopecia universalis. I have no plans to change companies...
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3 comments
Anonymous
#1142670

Thank you soooo much for the bigger picture! Sheesh that's horrible.

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Review
#816404 Review #816404 is a subjective opinion of poster.
Reason of review
Good quality
I was very scared about talking to anyone about my hair loss, but I decided to give it a try. I went into the Columbia, MD location and was greeted with professionalism. I met with the sales person and she walked me through everything. I wasn't sure if i wanted to...
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3 comments
Anonymous
#1289727

You are obviously a plant. A shill. The entire chain is a sucker-fed rip-off agency

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Review
#682440 Review #682440 is a subjective opinion of poster.
Reason of review
Good quality
I went in to hair club for a transplant one of the competent worker there told me since i was black i would not be a good candidate for a transplant would not work for me an i believed her so we when from a transplant to a glue on wig that made my hair fall out even...
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2 comments
Anonymous
#956191

So today I went in for a consultation,

and just like you, she told me I would be a candidate for a glued on piece. After reading many of the reviews and my own convictions I decided to not go that route.

Thanks for the review. I really did not want to spend my hard earned money on a scam..

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Review
#579539 Review #579539 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$6000

Hair Club - Mixed Fibers Review from Columbia, Maryland

Hair Club is not the Best, the quality of their hair is Poor for women. They will sell you a full lace wig for $4000 and service for 7 months and glue it to your head - it will stay for about two weeks than start to lift, the hair will tangle and is not all human hair it's mixed fibers. Stylist do not get paid lots of money and they are not the best skilled hairstylist, they are applicators who glue hair on your head and give you Basic Style please do your research because you will not get a refund or your deposit back after 3 days. Beware you will Loose messing with them
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Review
#503791 Review #503791 is a subjective opinion of poster.

Hair Club is a Liar

What Hair Club EXH program for women is? One service---shampooing, conditioning and massage your scalp; one month supply---an 8oz bottle of shampoo, an 8 oz bottle of conditioner, 30 tablets of vitamins and 2 ml bottle of 2% minorondil. How much is cost? For 12 services and supplies, $3,195 plus sales taxes. What does the agreement say: you can cancel within three business days with a full refund. Wait, please read the fine print, which says you have to sign another agreement in order to cancel this one. The sales person would never present you another agreement but emphasized again and again that you can cancel the agreement within three business days and get a full refund. What would happen if you decide to cancel the agreement and ask for refund? Your sales person or client representatives are simply disappeared. They never answer your phone calls and never respond your voicemail messages. If you ask your credit card company to help you, Hair Club would forward that agreement to the credit company and claimed that you waived to sign the second agreement, which you even didn't know it exits. 
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1 comment
Anonymous
#150886

Warning!!! Hair club is a scam.

There EXT extreme hair therapy suck and it dont work. They claim every hair loss treatment Hair Club offers is FDA.approved. But this is stright bull ***! The only thing they offer that are FDA approved are the minoxidil which you can get at Walmart at $18.00 a three month supply.

Save yourself time and your life savings and dont consider Hair Club. If you are experiencing any type of hair loss or thinning dont panic. Your hair loss may just be temporary from lots of stress or crash diet etc... So make sure you call your local dermatologist to see whats really going on.

So what did you learn from all this???? Thats right dont call Hair Club. They will try to scare you making you thing your gonna lose your hair.

So you have no choice to buy the ***. Or put you into a fukken program that will leave you broke.

Review
#181649 Review #181649 is a subjective opinion of poster.

Hair Club is a liar

What Hair Club EXH program for women is? One service---shampooing, conditioning and massage your scalp; one month supply---an 8oz bottle of shampoo, an 8 oz bottle of conditioner, 30 tablets of vitamins and 2 ml bottle of 2% minorondil. How much is cost? For 12 services and supplies, $3,195 plus sales taxes. What does the agreement say: you can cancel within three business days with a full refund. Wait, please read the fine print, which says you have to sign another agreement in order to cancel this one. The sales person would never present you another agreement but emphasized again and again that you can cancel the agreement within three business days and get a full refund. What would happen if you decide to cancel the agreement and ask for refund? Your sales person or client representatives are simply disappeared. They never answer your phone calls and never respond your voicemail messages. If you ask your credit card company to help you, Hair Club would forward that agreement to the credit company and claimed that you waived to sign the second agreement, which you even didn't know it exits.
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2 comments
Anonymous
#409786

Yes, you are right!!! I work there!

Anonymous
#234856

I was a hair club client for two years until I decided to do some research and found out I was getting ripped off badly. They first use the bait and switch tactic to get you to sign the contract.

They never mention you will have to pay a monthly dues to get new hair and services. Also, there systems are all stock from China and don't believe they're custom made because they're not. Hair Club is laughing their way to bank and deliver *** product and service. I recently switched to a stylist who's been in the industry for 20 plus years.

I'm paying half as much, my system is not at all detectable and my stylist does a perfect job all of the time. If you're considering Hair Club, please take my advise and go somewhere else.

They're not the only game in town and you will find yourself pissed off and frustrated. HC is a sweatshop for this industry, they hire stylists who they put through a half *** training course, also, their systems are absolute *** and very detectable.

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Review
#181640 Review #181640 is a subjective opinion of poster.

Contact Hair Club Customer Service

Mailing Address:
Hair Club
1499 West Palmetto Park Road Suite 111
Boca Raton, Florida 33486
United States
Phone:
(888) 324-1574
All Hair Club Contacts