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Resolved: Hair Club in Ontario, California - NIGHTMARE

Their website offers a "thorough/comprehensive/caring Consultation".....my "Consultation" was no more than 7 minutes....the Ontario, Calif. Sales Consultant, Christine, asked for my Social Security Number to see if I qualified for credit (THAT WAS MY CONSULTATION).....they did NOT measure my head....how on earth can a custom-made-system be made if it's not measured to fit one's own head??.....I've been living a nightmare for three months now....my "System" does not fit my head....it is consistently glued 2-inches behind my hairline....it looks TERRIBLE.....I am NOT returning....I am currently awaiting a call from Corporate to discuss these matters.....what a nightmare....I was nothing but COMMISSION $$$$$$$ during my "Consultation".....
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Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I liked
  • Service liaison employee who tried very hard to fix the issues
I didn't like
  • Sales consultant who saw me as just commission dollars
#1509913
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Resolved
I go to the HC in Lexington, ky , the people are super nice and friendly, that's about the only good thing about them ,I've been for 4 months and it's the worst mistake of my life, I can't allow myself to sweat, swim, go to the beach , wrestle , play sports. I have to...
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Anonymous
Attitudes...Naturally

Hi. I agree with everything you are saying and decided to go on my own 20 years ago and give the honesty to the clients they deserve. As a result I still have the same clients...

Anonymous
Anonymous

I've been with HC for a month, but yes very kind people and great service and they hide so manythings that will come out later. I choose to canceled everything but they said s...

Resolved
Do not let MARYANN SHOUKRI do your hair! She hates her job and she is an emotional lady.... Only thinks of herself and her own receding hair...She drinks so much you could smell her horrible breath. You will never see her smile more than once a day. Maryann would...
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1.0
I liked
  • Staff
  • Other hair stylist
I didn't like
  • Nightmare
#620610