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Complaint - Service Delay of Defective Water Softener

Hague Quality Water - Complaint - Service Delay of Defective Water Softener
Hague Quality Water - Complaint - Service Delay of Defective Water Softener
Hague Quality Water - Complaint - Service Delay of Defective Water Softener
Hague Quality Water - Complaint - Service Delay of Defective Water Softener
Hague Quality Water - Complaint - Service Delay of Defective Water Softener
Hague Quality Water - Complaint - Service Delay of Defective Water Softener
Hi There, My water softener was installed on Dec 23, 2019 by your dealer Water Warehouse, Elk Grove, CA 95758. I started seeing the black water deposits in cold tap water and toilet flushes and flush tanks in the first use of morning. This contaminated water was nothing but leached with leaking carbon media from the water softener itself. I am seeing the carbon deposits in my salt chamber also. I reported this to your dealer and expected that this issue would be promptly acknowledged, analyzed and fixed immediately as promised to me by your dealer representative Aaron Kurukhi while selling and making big promises like 1 hour service. It took, to my surprise, months for your dealer even to acknowledge that this is the carbon media leaking in the water despite me guiding him that this is carbon leakage from softener evidenced by the color of water, giving him the water sample, sending pictures, exchange of many texts and phone calls. During all these times, there was all the irrelevant, unnecessary excuses like my pipeline has issues, hot water system has issue which were not even relevant to this problem. It wasted many months and we continued using the contaminated water which might have caused so many damages to our health or appliances by now. This black colored water was from cold taps/toilet tanks. My house is constructed in 2003, pretty new to doubt any pipeline but my issues was kept prolonged unnecessary just to find an excuse that warranty is not honored. In my opinion your dealer representative Aaron Kurukhi has done a very bad or lousy job in installing that system. I even doubt now if he installed the genuine or working system to my house. I must be unnoticedly using this carbon contaminated water throughout in my house including appliances. It is a pretty long time to suffer, therefore, I want the complete replacement of this system on immediate basis. I am right now, using unfiltered water as your dealer has taken out all the carbon media out of it, powered off the system and set it on bypass. I am on a very thin line on losing my credibility on Hague. I want to let you know that I had almost bought the water system from Costco but Aaron tricked me into buying this system after making great promises on its performance, quality and service. I am now regretting that decision of mine. I had given my five star rating to this system on yelp which I am planning to revert with all this feedback. I am in no situation to recommend this system to anyone unless this defective system is replaced. Regards, Vikas Khanna 8999 Haflinger Way, elk Grove, CA 95757 Phone# 408-368-****

User's recommendation: Aweful.

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ID
#3932680 Review #3932680 is a subjective opinion of poster.
Location
Elk Grove, California
Cons
  • Media contamination into the water softener system
Preferred solution
Replacement of the defective unit at no cost.
New Reviewer

Consider alternatives.

Looked at reviews on local dealer. There were numerous complaints. I called the manufactuer, Hague to inquire about other resources. They referred me back to local dealer. I voiced my concerns over the number of negative comments. "Well, they have been in business since 1994 sir and I doubt if they would still be around if they were that bad. Anyone can post something negative to the internet". I will replace the unit with someone who is more interested in addressing my concerns in a more professional approach. Furthermore, I can't find the filters listed through any source including Hague's website. The product was installed in 2011.
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ID
#1715839 Review #1715839 is a subjective opinion of poster.
Location
San Antonio, Texas
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

This company is TERRIBLE!!

Had a whole house Hague water system installed in 2010 (costing over $5,000!) and have yet to get good quality water ... it's now 2015!! My ph is still 5.5, my pipes are being ruined one by one, on my 3rd hot water heater, etc. Have had numerous service calls but they just charge me more money and the system continues not to work! No refunds, terrible service, stuck with a system that doesn't work! ps. After the first year of numerous service calls, they did finally realize the system was hooked up backwards but still doesn't work even after being hooked up correctly!
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1 comment
#2272404

OMG I am having a similar experience, at least you did not get ripped off by your dealer, I paid over 6500 and my water is yellow. After many attempts to resolve it was only clear for a couple of days. Back to yellow again.

ID
#602064 Review #602064 is a subjective opinion of poster.
Location
White Hall, Maryland
Cons
  • Poor quality product
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Let the company propose a solution

BAD BUSINESS

THIS COMPANY SUCKS! WHERE HAVE WE HEARD THIS BEFORE; IF YOU COME ACROSS THIS BUSINESS IN THE FUTURE WEATHER IT BE ON ANY GIVEN OCCASION RUN AS FAST AS YOU CAN. THESE PEOPLE ARE THE *** OF THE EARTH AND NO WAY THEY SHOULD BE IN BUSINESS. IF YOU LIVE IN MINNESOTA PLEASE SPREAD THE WORD THAT THIS COMPANY WILL TAKE YOUR MONEY AND RUN! DO NOT LET THEM IN YOUR HOUSE AND IF YOU DO THAT WAS YOUR FIRST AND LAST MISTAKE! PLEASE DO NO USE OR REFER THIS BUSINESS TO ANYONE! THIS IS THE WORST BUSINESS IN THE WORLD!
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ID
#421387 Review #421387 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

THIS COMPANY SUCKS!

IF YOU COME ACROSS THIS COMPANY AND IF THEY OFFER YOU ANY OF THERE SERVICES FOR FREE; RUN AS FAST AS YOU CAN - DO NOT DO BUSINESS - OR GIVE THEM YOUR BUSINESS - OR TELL ANYONE TO DO BUSINESS WITH THIS COMPANY; THEY WILL SUCK YOU DRY! THEY TAKE ADVANTAGE OF THE ELDERLY; THIS COMPANY IS THE MOST UNPROFESSIONAL BUSINESS WE HAVE EVER SEEN! RUN, RUN AS FAST AS YOU CAN - IF YOU CALL IS COMPANY; TAKE YOUR MONEY AND FLUSH IT DOWN THE TOILET! BECAUSE THAT IS WHAT YOU WOULD BEING DOING - GIVE IT TO A COMPANY THAT DESERVES THE BUSINESS AND MONEY!
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ID
#406601 Review #406601 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

WORST BUSINESS EVER!!!!

I CAN'T SUM ALL THIS UP IN 100 WORDS IT IS NOT LONG ENOUGH! BUT, WHAT I CAN TELL YOU THAT IF YOU OR ANYONE ELSE USES THIS COMPANY TELL THEM TO RUN AS FAST AS YOU CAN! REPEAT RUN AS FAST AS YOU CAN! THIS COMPANY SHOULD NOT BE IN SERVICE; HOW THEY EVER GOT ANY QUALIFICATIONS TO CALL THEM A BUSINESS IS A JOKE! THEY TAKE ADVANTAGE OF PEOPLE AND THE ELDERLY; SO IF YOU WANT TO POOR YOUR MONEY DOWN THE DRAIN GO RIGHT AHEAD! WE WILL SAY IT ONE MORE TIME DO NOT OR EVER USE THIS BUSINESS (IF THAT'S WHAT YOU WANT TO CALL THEM)!!!!!
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1 comment
#645737

My friend works with a contractor that has his own business, he stated to my friend that Hague Quality Water / Northern Plumbing/ KES Equipment and Sales have the worst reputation in town. They took advantage of this elderly lady and she purchased a water softening unit that she probably never needed.

Why do companies like this take advantage of elderly people? Everyone wake up and smell the coffee.

My wife and I would never take advantage of the elderly.

ID
#404375 Review #404375 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

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