I was thourally screened on the phone following a screening email,by an employee at Hagen/Sinclair Reseach Recruiting, in Chico, CA- a market research company, to do an online, webcam,live usability study, asking for my opinion on a new website. I afterward had to take pictures of my browser and email them in,Ifaxed agreements to do the study,after all of my computer knowledge questions being answered to there liking. A week later, I got a call from tech support and made sure my computer was up to par for the study,tested out many links, even downloaded what I would need for the study,while live, and on the phone with them, and everything was ready and good. I figured this was way to much time and work for $100 bucks-but hey, I gave my word. Right after tech check, I begin the study with moderater live. After answering questions and going to the Firefox browser, like he asked, and showing him my homepage and showing the Firefox symbal-he interrupts and says that he is dismissing me and that now he can see that what we need to download,is not compatible with my computer after all! I spent more than enough time preparing for this study, and answering all there technical questions accuratly, and Cynthia Cross Hagen,refused to pay me the $100 bucks! It is not my fault that either her screener did not ask me the right questions, or that they didn't know what her client needed beforehand, or her client just didn't want to finish the study for his own reasons. Cynthia Hagen refuses to acknowlege responsibility, or the fact that I was a willing participant, and already began the study, and put much time preparing. She is instead saying, that I misrepresented myself! How did I do that, if I answered all her screeners questions correctly?(I didn't know I was psychic?) Cynthia Cross Hagen is patronizing, rude, and cheap- and she is in the WRONG business.Marketing research companies are warm, friendly and appreciative of people willing to spend there time to offer there opinion. (Doesn't sound like she does much for businesses who hire her for her services, either). Cynthia Hagen has since, refused to pay me my $100 compensation(really? cheap me out of $100!? come ON!) If you are invited to participate in a focus group by Hagen/Sinclair Research Recruiting in Chico, CA..beware you might not be paid after allot of work for nothing.