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VENTA DE INFORMACIÓN PERSONAL

Visité el hotel con mi familia y compré una membresía para regresar, unos meses después me llamaron para ofrecer una reservacion, tenían mis datos personales e información de viajes anteriores, hice el pago y resultó un FRAUDE la empresa sabía de estos fraudes, no fuimos los únicos defraudados y tres ríos no quiere hacerse responsable por su filtración de información

User's recommendation: Eviten asistir a su presentación de ventas, empresa fraudulenta.

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ID
#2364321 Review #2364321 is a subjective opinion of poster.
Service
Hacienda Tres Rios Membership
Pros
  • Hotel service
Cons
  • Terrible servicio al cliente
  • Fraude
  • Venta de informacion personal
Loss
$150000
Preferred solution
Reembolso por el fraude y uso del servicio que pague
New Reviewer

Pesadilla en Sunset Group

Fui estafado por SUNSET GROUP, me vendieron *** mentiras dicindome que podra rentar mis semanas, le pregunt al vendedor si la renta de mis semanas era una garanta, me dijo que si y que si no lograba rentarlas ellos me las rentaran y nunca me dijeron que tena que pagar mantenimientos. Firm el contrato y el resto es historia, jams logr rentar mis semanas, ni ellos me las rentaron, adems tuve que pagar obligatoriamente los mantenimientos por algo que ni us. Despus de 2 aos sin recibir un peso de las supuestas rentas y estar pagando mantenimientos, habl a SUNSET GROUP y les dije que quera cancelar, y en lugar de cancelarme es tanto su descaro que no solo no me queran cancelar, me queran vender otro tiempo compartido ms caro, que disque *** este si iba a poder rentar mis semanas. Tendra que estar tonto como para caer en semejante trampa de nuevo. Me mov al instante y consegu que los de Mexican Timeshare Solutions me cancelaran mi contrato sin tener que pagarles un centavo ms. Ahora cada que s de alguien que va a ir de vacaciones, lo primero que les digo es aljense de SUNSET GROUP , y si les ofrecen un tiempo compartido es pura estafa, digan que NO
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ID
#1073549 Review #1073549 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

Hacienda Tres Rios Timeshare Scam

My husband and I bought a lifetime membership with Sunset Group Hacienda Tres Rios, they made us many promises, we bought it in 2012 and we already payed it, from the date of purchase to today we never used it, because it is complex and difficult to meet their requirements, so my husband and I decided as promised in the acquisition of the membership that they could help us to sell, which is a lie, then they told us that the sale was particular. Tired of so many lies and of throwing our money we decided to cancel our membership, another complicated problem, the opposite of when we sold the membership, all were rude and never wanted to attend our calls, we were denied the get the cancellation and even threatened us. We doubted it was possible to cancel and as a last resource we hire Mexican Timeshare Solutions, it was the solution to our problems, in 6 months we were free and no more maintenance to pay, which was our major concern, we doubt if we did the right thing and if we could be scammed again, but this time we read our contract and saw that everything was legitimate and there was no risk to run. Today we are very happy to have canceled our membership and we decided to post this to see if we help someone sharing our story, don't fall in their traps and fight for your rights.
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2 comments
#1586796

I’m in the same situation right now. Did you solve your issue?

#1237462

I’ve always been wary of timeshares, and for good reason, apparently. The upside is that the cost of staying in a hotel includes room service, cleaning, etc – things you don’t get during your stay in a timeshare.

I can see how it could be considered an “investment in lifestyle,” but that seems like a wasteful and silly way to spend my money.

That’s just me. I highly recommend you to read these articles from Mexican Timeshare Solutions on how to get out of a timeshare scam,for me was very helpful

https://www.timesharescam.com/blog/121-how-to-get-rid-of-a-timeshare/

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ID
#922235 Review #922235 is a subjective opinion of poster.
Service
Hacienda Tres Rios Membership
Reason of review
Return, Exchange or Cancellation Policy

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To read more: https://www.haciendatresrios.com/privacy-policy/
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Hacienda Tres Rios Pros and Cons

Pros: Hotel service

Cons: Venta de informacion personal, Terrible servicio al cliente, Robo de informacion personal, Fraude

Summary

Hacienda Tres Rios is a luxury resort. It was founded in November 2008. The resort is located in Playa del Carmen, Mexico. Hacienda Tres Rios has 273 spacious suites with marble floors and bathroom. Visitors can book Mangrove Junior, Ceiba Junior or Los Portales Family suites. There is an All Inclusive plan. The resort also offers the following services: babysitting, gift shop, long distance calls, car rental, and 24-hour taxi. Booking can be made online. It is also possible to celebrate a wedding with signature, dinner, and entertainment there. Hacienda Tres Rios got Skal International Ecotourism, Travel Weekly Magellan, and Community Advancement awards. Available payment options are Visa, MasterCard, and American Express.

Hacienda Tres Rios reviews and complaints

Hacienda Tres Rios is ranked 95 out of 398 in Travel category

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