New Reviewer

Don't *** bother with them

Habbo Hotel - Don't *** bother with them
They trade banned me permanently for 'suspisoucs credit purchses' Yet it was my first time logging in a year and have nnkt made ant purchases. Instead of reply me like a normal human they would just copy and paste the same message and then ultimately closing my ticket. *** you habbo. I have spent real money on the game and the customer service was NONE.
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ID
#1707745 Review #1707745 is a subjective opinion of poster.
Product
Habbo Hotel Account
Pros
  • Playing the game
Cons
  • Customer service
  • Staff attitudes
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Not keeping promises

I got my account perma banned, then we came to an agreement to get it unbanned. Now they've deleted my ticket, not answering to my e-mails, giving me automated copy and paste responses for the PAST 4 MONTHS. They didn't keep their promise and the account i spent A LOT of money on is still banned. They have been airing me for the past 4 months yet claim to "care about their customers". Very disappointed that a game i supported so much by spending so much money on is literally giving me a "{{REDACTED}} and your account" straight in the face. What i want is for Habbo to keep their promise and unban my account within the next month. I get it they're busy but that would be 5 months of having the time to keep a promise, i think that isn't too much asked for.
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ID
#1230472 Review #1230472 is a subjective opinion of poster.
Product
Habbo Hotel Account
Pros
  • Playing the game
Cons
  • Customer service
  • Staff attitudes
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
New Reviewer

Resolved: Www.Habbo.com

After being a loyal player for over 7 years!! I made a joke on this game about selling my fiancee!!! yeah that's right MY FIANCEE, and the moderators oh habbo.com decided to perm ban my account taking all my money and items along with it. When i have tried to appeal on numerous occasions they claim i was selling habbo accounts for real life money and ignore my pleas of reason. what i said "selling luis2997. biding system" Not only am i not asking nor offering REAL life money as they stated but biding is also not a word. Last time i checked it is spelt bidding.. When contacting the moderators all i ever receive is Automatic responses and no one actually bothers to try to understand my view. In my opinion Humans make mistakes and in habbos opinion no one is allowed a second chance. They are purposely promoting a new awesome moderating system which they dont even follow - False adverting much? Stay away from habbo.com unless you want to be ripped off.
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Resolved
ID
#846526 Review #846526 is a subjective opinion of poster.
Location
Tarragona, Catalonia
Service
Habbo Hotel Customer Care
Pros
  • Making new friends
  • Playing the game
Cons
  • Lack of compassion
  • Customer support
  • Staff attitudes
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

About

Top Habbo Hotel Services

Customer Care

Top Habbo Hotel Products

Account

Habbo Hotel Pros and Cons

Pros: Playing the game, Making new friends

Cons: Staff attitudes, Customer service

Summary

Habbo Hotel is a computer game that was designed for the audience of children, teenagers and even adults. To play this game online people have to pass the registration at first. The game has structure of a hotel where participants can take the avatars known as a habbo and communicate with other game members in various forms: play football, make shopping, arrange parties and many other things in the Habbo virtual world. In general the game is free, but if you want to acquire some furniture items for habbo hotel heroes, so you may pay a small fee. The game portal is monitored by moderators 24/7, consequently if some problems arise, you or possibly your child will get a qualified help.

Habbo Hotel reviews and complaints

Habbo Hotel is ranked 120 out of 1324 in Hotels and Resorts category

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