Lamia Tasnim A
map-marker Sioux Falls, South Dakota

I don't have internet

I don't have any internet since I am using this internet.This is really problematic. I cannot connect to people .No internet for the last 5 months. Tried to call customer care number but there was no result.
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Preferred solution: Let the company propose a solution

Dung V Ihz
map-marker Boston, Massachusetts

I don’t have internet

I dont have internet and no text internet run very slow and slow downaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaasasasaszzzzzzzzzzzsasasssss
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Preferred solution: Let the company propose a solution

User's recommendation: I don’t know

Ricardo M Njv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Tech support

H2O Wireless - Tech support

My service was expired, and then I paid my bill, and still don't have any service can't do any calls, any internet nothing , which is frustrating!

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Pros:
  • Network and features

Preferred solution: Deliver product or service ordered

1 comment
H2OWirelessCares

Hey Sanai! Your H2O team here!

We apologize for the inconvenience experienced. Please send us a private message with your details through our official Facebook or Twitter account to better assist you. We are available through there Monday through Friday from 9 AM to 5 PM (ET). You can also contact our Customer Service department at 1-800-643-4926 Monday through Friday from 7 AM to 12 AM (ET) and Saturday and Sunday from 9 AM to 12 AM (EST) to be assisted by a live agent.

Jenny, Team H2O. 1-800-643-4926 customercare@h2owireless.com

Jaikishan P
map-marker Cathedral City, California

Paid bill

Hello there, Kindly note that I have paid my monthly payment already and Im still getting the messages of not getting paid. The service is not working. My phone number is +191******** Please advice for the same as soon as possible. Thanks
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Preferred solution: How to get the service back as I have already paid

Charlie B Gyv

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Verified Reviewer
| map-marker Goose Creek, South Carolina

I would like to talk to someone in customer service please

My brother brother, Charlie Bradley wanted to buy this month for $39.95 for 3 months payment. Somehow it ended up to be $250 and he doesn't want this
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Loss:
$130

Preferred solution: Price reduction

Leonard K Wgk

Got all my questions answer

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I paid for my Wi-Fi, but I still had no internet. But when I called I found a had no H20 Data in my phone LOL
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Mujeeb M

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Verified Reviewer
| map-marker Pine Brook, New Jersey

Escalation on customer care

My mobile data not working at all. I made 3 calls today and 1 call yesterday to customer service. 1 person asked me restart my phone Other person send a profile link and assumes that it will work, third one kept me hold for 12 mins to check my details. I dont understand why you dont even care about customer time.. you say your service is available till 12 AM, I called at 10 PM ET and was waiting for 35 mins but the call never gets connected.. No doubt Iam switching myself to other carrier as soon as it ends.. I know you dont even care when 1 person moves out but you will definitely be worrying when people like me keep moving and giving bad reviews on your service
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Preferred solution: Poor customer service

Pedro T Qzu
map-marker Durham, North Carolina

My account

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I need my acont Number a pin to thanks i no have my iPhone i neeed to fine mi acont Number to active again
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Preferred solution: My accont Number y pin

User's recommendation: Maybe

Anonymous
map-marker West Plains, Missouri

Lock sims

Need my h20 sims unlock .i bought a used cell phone not knowing it was stolen and it lock my sims up .kive called several times only to be on hold for over hour almost 2 hour then getting hang up on .i need my sims unlock
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Mark D Pho
map-marker Philadelphia, Pennsylvania

I have no mobile data

It's been hours since I was able to text anybody. It's frustrating when youre out & can't reach anyone
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Preferred solution: Let the company propose a solution

Leo A Pzu

My data isn't working

I changed my phone and when I put my H2o SIM card my data is not working. I tried to check your web site how to activate my data to new phone but I cant understand the instructions. I tried to ask people from local h2o dealers in my area but I think they have no idea to handle it. I did it couple of years ago when I got a another phone and somebody fixed it for me.
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Preferred solution: Let the company propose a solution

Cornelia B Flr

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Verified Reviewer

I can not make international calls

I always ask to call 611 before making international calls but it's never work. I'm not understanding. I'm using h2o more than 5years and I'm understanding why this.
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Preferred solution: Reestablish the 5min free international call

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Paint Lick, Kentucky

Payment made still no service

H2O Wireless - Payment made still no service
H2O Wireless - Payment made still no service - Image 2
H2O Wireless - Payment made still no service - Image 3
Please explain.. I paid a bill on June 4th with my husband card. But then had to pay on June 7th with my daughter's card.. yesterday I paid again with Husband card.. please do not use the daughter's card from the 7th of June again only my husbands..
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Anh N Yjs

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Verified Reviewer
| map-marker Pine Bluff, Arkansas

Couldn't connect to LTE

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Hello, i have a new iPhone but when I changed the SIM card to the new Iphone the internet didn't work, can someone please help me fix that problem? My phone number is 501658****
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Loss:
$5

Preferred solution: Couldn't connect to my internet

Aff S

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Verified Reviewer

Service SCAM

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H2O wireless stops letting customers text after sending 500 text messages no matter the time frame. I paid my bill a month ahead now I cant get my refund. The service isnt fully functional so I have to get another sims card &;;;;;;;; a new number. I also have to pay again because they wont give me credit!
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Loss:
$40
Cons:
  • Scam
  • Unethical

Preferred solution: Full refund

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