Mona T Xmi

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After paying, didn't receive the items

H Mart - After paying, didn't receive the items
H Mart - After paying, didn't receive the items - Image 2
Hello, I went to Tempe H Mart on 3/24 to purchase goods. When I got home, I found that two items were missing, namely KB BF BNLS S.RIB and WAGYU SIRLOIN TRT. My cashier was Melony. The total amount spent was $266.46, and the last four digits of my account number are 0323. Because I live in North Phoenix, which is a one-hour drive away, can I apply for a refund, or can I come over next week to pick up the two missing items?
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Loss:
$44

Preferred solution: Price reduction

Anonymous
map-marker Middleborough, Massachusetts

Complaint

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Quincy MA branch constantly ran out of soap in the man's bathroom. I have complaint over 5 times and management don't seem to care. It is unsanitory to have cusotmers or store employees not be able to wash their hands
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User's recommendation: Dont go to this branch

Kwo H

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Verified Reviewer

Complaint

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Quincy Ma location the bathroom is constant running out of soap to wash your hand. I have complaint about 5 times. This is sanitary issue and customer can get sick if employee do not wash their hand with soap. Customer service are no help. They often dont respond to you.
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Pros:
  • Lots of korean food
Cons:
  • Bad customer service

Preferred solution: Get management to put soap in the bathroom so people don't get sick from food poisoning.

User's recommendation: Do not go to that location

Kwo H

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Verified Reviewer
| map-marker Randolph, Massachusetts

Complaint

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The Quincy MA location always run out of soap in the mans bathroom. I have complaint about 5 times and customer service are just terrible. I had to walk around the store to locate soap after going to the bathroom. This is a sanitary issue especially we just gone thru covid. You would think hmart would set an example in sanitation but it fails over and over again. If your staff are not washing their hand after going to the bathroom the customer can get sick.
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User's recommendation: Do not go there until management get their act together

Kit W Ner

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Verified Buyer
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Verified Reviewer
| map-marker Irvine, California

Complaints

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H Mart - Complaints
H Mart - Complaints - Image 2
H Mart - Complaints - Image 3
Products bought on 20 May. There were 2 items : deep fried tofu and fish paste. One was cooked on the same date of purchase and the second was cooked on the second date. They turned Sour. I am very dissatisfied with non professional service. The tofu my son ate without knowledge of the meaning of sour taste got vomiting.
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Loss:
$20
Pros:
  • Convenient and variety of goods
Cons:
  • Quality control needs to be improved

Preferred solution: Full refund

User's recommendation: Check quality! Refund me and compensate the meat! I have them packed and bring to your shop today

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