Gym Source sucks

I ordered weight training equipment from Gym Source and was disappointed. First, the installers tried to leave without putting it all together. It lasted two days before it broke. The cheap plastic pads broke. Gym Source assured me that I would be getting the rubber pads. After waiting two weeks the technician said they don't make the pads in rubber and replaced the broken pads with the new pads. Of course, they lasted two days. I am stuck with equipment I can't use. And it cost a lot of money. I will never buy anything from them again.
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Gym Source has the worst customer service in the industry. I purchased a Power Plate Pro 6 and they delivered a Next Generation. It took them two weeks to make it right, and there was never even an apology from company management.

#256527 Review #256527 is a subjective opinion of poster.
Newark, New Jersey


Gym Source Return Policy
It must be returned in its original packaging in its original condition. Applicable manuals, paper work, parts and accessories must accompany the return. If the item or items require Gym Source's' trucks for pick up, an additional charge will apply. Online, shipped orders will need to be shipped back at The User's expense. Original delivery, assembly, freight and shipping charges are not refundable. Returned items will be refunded after inspection upon Gym Source's' receipt of product. Original purchase price, plus applicable sales tax, will be applied in the original method of payment. Customer who paid by cash will be refunded by a company check from corporate within 10 days; less original delivery, assembly, freight, shipping, restocking fees and any handling charges. If The Customer want to exchange for a different item, The Client will need to return the original item and place a new order.
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Gym Source Delivery Policy
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Gym Source Terms of Service
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Gym Source has built more gyms for more people than any other company in the world. It has been working in the fitness field for 75 years. The company is considered to be America's largest commercial distributor of fitness equipment. It serves a wide range of clients - from the Fortune 500 to the FBI, Equinox to the Oval Office, Dartmouth to Columbia. It works in the areas from Baltimore to Boston, New York to Naples. Gym Source is over 300,000 clients in all 50 States and over 50 countries. Services provided by Gym Source include Equipment Sales, Equipment Repair, Site Design, No Interest Financing and Rentals. The company offers Treadmills, Ellipticals, Exercise Bikes, Steppers, Free Weights, Home Gyms, Commercial, Rowers, Vibration Training, and Accessories.

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