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Exterimally bad experience with dealership!!

Externally bad experience with dealership !!!!!!! Not because of price but the way it all went. I called Manager upfront day before for price and was assured to match price. I went there , spent 3 hours and at the end was told there was miscommunication and we can’t offer the same price. I was told that we are the biggest dealer in having car stock and even if they don’t have the same color car, they will arrange without charge and will give loner car till my car reaches dealership. When I asked for the same at dealership next morning , they simply denied saying we are not sure who called and why he promised like that. They even asked me to pay transfer fee for car to get it from some other dealer ship. I would not recommend any one to go there . I wasted half day of my life there.
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2 comments
#1404360

Naturally there was a communication problem.

It seems that English is not your first language.

#1717856
@PissedConsumer1404360

Poor way to speak to customer! No respect

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ID
#1147814 Review #1147814 is a subjective opinion of poster.
Location
Suwanee, Georgia
Reason of review
Poor customer service

Gwinnett Place Honda Customer Care Review

2 hour wait for just an oil change with an appt. Not cool and very disappointed.
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ID
#874112 Review #874112 is a subjective opinion of poster.
Location
Brentwood, Tennessee
Reason of review
Poor customer service

It's too cold for Honda salesmen to sell us a 2016 CRV

Gwinnett Place Honda - It's too cold for Honda salesmen to sell us a 2016 CRV
It was about 45 F, bright and sunny. We were shopping for a new car, had a list of about 12 cars we wanted to look at - one a 2016 Honda CRV - and we pulled into Gwinnett Place Honda to to look at what they had. There were no salesmen on the lot. We didn't even KNOW where to look for the car we wanted. Finally we saw a salesmen helping another customer with his shopping, asked him what was going on and he told us that it was too cold for the salesmen to come out on the lot and that we needed to to go inside the dealership to see a salesman to see a car. We had just driven 20 miles and braved the same "cold", but the salesmen could not be *** to walk 10 or 20 yards to show us where the CRVs were. Gwinnett Place Honda must be doing real super good if they can afford to brush off customers who were willing to spend $25,000+ with them. We learned our lesson. We won't be shopping at Gwinnett Place Honda again. In fact, we just crossed the 2016 Honda CRV off our short list. It's obvious that Honda doesn't need our business.* *The attached photo is of an American Honda storage yard where Honda stores its UNSOLD cars.
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1 comment
#1717852

Unbelievable way to treat buyers!

ID
#769240 Review #769240 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Cons
  • No salesmen
Reason of review
Poor customer service

Gwinnett Place Honda Staff Review