Lakeeta Adm
map-marker Suwanee, Georgia

Exterimally bad experience with dealership!!

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Externally bad experience with dealership !!!!!!! Not because of price but the way it all went. I called Manager upfront day before for price and was assured to match price. I went there , spent 3 hours and at the end was told there was miscommunication and we can’t offer the same price. I was told that we are the biggest dealer in having car stock and even if they don’t have the same color car, they will arrange without charge and will give loner car till my car reaches dealership. When I asked for the same at dealership next morning , they simply denied saying we are not sure who called and why he promised like that. They even asked me to pay transfer fee for car to get it from some other dealer ship. I would not recommend any one to go there . I wasted half day of my life there.
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Reason of review:
Poor customer service
2 comments
Guest

Naturally there was a communication problem.

It seems that English is not your first language.

Pat P Yqh
reply icon Replying to comment of Guest-1404360

Poor way to speak to customer! No respect

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Anonymous
map-marker Brentwood, Tennessee

Gwinnett Place Honda Customer Care Review

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2 hour wait for just an oil change with an appt. Not cool and very disappointed.
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Reason of review:
Poor customer service
Anonymous
map-marker Lawrenceville, Georgia

It's too cold for Honda salesmen to sell us a 2016 CRV

Gwinnett Place Honda - It's too cold for Honda salesmen to sell us a 2016 CRV
It was about 45 F, bright and sunny. We were shopping for a new car, had a list of about 12 cars we wanted to look at - one a 2016 Honda CRV - and we pulled into Gwinnett Place Honda to to look at what they had. There were no salesmen on the lot. We didn't even KNOW where to look for the car we wanted. Finally we saw a salesmen helping another customer with his shopping, asked him what was going on and he told us that it was too cold for the salesmen to come out on the lot and that we needed to to go inside the dealership to see a salesman to see a car. We had just driven 20 miles and braved the same "cold", but the salesmen could not be *** to walk 10 or 20 yards to show us where the CRVs were. Gwinnett Place Honda must be doing real super good if they can afford to brush off customers who were willing to spend $25,000+ with them. We learned our lesson. We won't be shopping at Gwinnett Place Honda again. In fact, we just crossed the 2016 Honda CRV off our short list. It's obvious that Honda doesn't need our business.* *The attached photo is of an American Honda storage yard where Honda stores its UNSOLD cars.
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Cons:
  • No salesmen
Reason of review:
Poor customer service
1 comment
Pat P Yqh

Unbelievable way to treat buyers!

Anonymous
map-marker Miami, Florida

Gwinnett Place Honda Staff Review

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This guy named Kendyl Brown helped so much we are grateful
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Reason of review:
Good customer service
Anonymous
map-marker Tucker, Georgia

Service department are crooks!

I was cheated by Gwinnett Place Honda. I went to have my A/C recharged after another mechanic had drained it to do other work. They charged me over $500.00 and told me there was a leak and to bring it back in a couple days. I did, and they charged me over $600.00 and told me to come back next week when a specialist is in and that will cost $1,500.00. I then took my car someplace else and they said will cost $1,100.00 to fix my A/C. I didn’t have a problem until I went into Gwinnett Place Honda, and they start charging me hundreds of dollars to keep bringing it back every few days with no results. These people are cooks and people should be made aware.
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Loss:
$638
2 comments
Guest

I wish more people read these post

Guest

Gwinnett Place Honda issued me a refund. I'm pleased with the result

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Matia Brx
map-marker Atlanta, Georgia

Jean may smith owner of a 2009 Honda pilot vin# 5Fnyf38609b028527

I purchased this suv at Gwinett place honda in march of 2009' this SUV work for approximately 1-2 yrs then all *** break loose is like every 3-4 months something happening so I have to paid for repair, large part of my problem started when I went and get my regular oil change at gwinett place honda, they did not put enough oil in my car, I was not aware of this until my neighbors told me there was a knocking in my SUV I should get it check so I take to honda service where I always gone for my repair, there was barely any oil in the SUV , and the change symbols did not come on as always, they gave me oil change , but did not fix the problem, the noise was still there. This cost approximately $1600 to correct the knocking problems, in less than a month the car shut down, there was another problems done, my interior is leather the seats and hand rest is bursting up, there is a constant noise going on constantly , I was told its the strouge bad and need to replace which will cost cover 400.00 dollar, and also there is an exhaust problem that to get fix now,because engine light is on constantly on this will cost, over $700.00 not to mention the variety of tires I have gone thought,. Now this is not my first vehicle , I have own Chevrolet , GM, Nissan and I never have all this problems especially its only four years old, I am open for any suggestions, I am at end of my rope with this lemon my understanding that Hinda vehicle suppose to be reliable, this is the reason why I purchase this type of SUV
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Loss:
$5000
Asif A Tlm
map-marker Atlanta, Georgia

Gwinnett Place Honda - UNPROFESSIONALS!

Gwinnett Place Honda - We were greeted by Tony and he pointed out to us several cars. Finally, we test drove one vehicle. As a savvy consumer, I called my brother and got a 2nd opinion on the price/value for this car and our opinion was in alignment - too expensive/high-mileage. The salesman overheard me researching the value/price and said, "Listen, if you're going to be shopping around today, I don't want to waste our time." Don't shop here - Horrible customer-service skills, lack of respect, and no professionalism whatsoever, especially the Arab guy Tony.
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1 comment
Guest

Liars, liars and cheats!

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