Anonymous
map-marker Lawrenceville, Georgia

People need to know what this dealership is doing up to.

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Brought my Jeep in for a faulty transmission on July 11. I had a warranty. I asked service advisor Cory McDaniel for a courtesy loaner. He claimed there were none available. He (as well as his manager) Austin Kenner stated that if I rented a car that Chrysler Corp. would reimburse the rental fees. That never happened. Dealership had my suv close to a month. I get my Jeep back and followed protocol to get my reimbursement. Given a case number and all, Chrysler denied me reimbursement for the $1,475 in rental fees. Aside from that, be very aware that the mechanics there rig cars functions to make you come back and spend more money. They made my water inlet pipe loose, leaking coolant everywhere not long after I got it back. They knew my bumper to bumper warranty expired.
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User's recommendation: Stay away!!!. Dealerships are very dishonest.

Aubrey G Iej
map-marker Stone Mountain, Georgia

The service department adds charges and services that I didn't ask for

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I brought my Ram 1500 in for 2 problems. The service manager also performed a 140,000 maintenance inspection. I did not ask for that nor did I approve it. They installed a new radiator for a radiator that never leaked before coming into their shop. It something needs to be done, they should have the courtesy to let the customer have a say in whether they want it done. But to install an expensive part when it's not neededed is stealing
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Loss:
$1900

Preferred solution: Price reduction

User's recommendation: Find another dealership and service department

Anonymous
map-marker Atlanta, Georgia

Service on Ram 1500

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Gwinnett CDJR had preformed a 60,000 mile tune-up on my wife's Ram 1500 and gone above and beyond to make sure our vehicle was good to go for our upcoming road trip. At the very end of the trip, we had a freak accident and blew out a rear axle seal (just a act of God type thing, no warning sign whatsoever) - James and John went out of their way after hours on Saturday to get me into the service bay, got to her vehicle first thing Monday, and had the problem fixed for less than they estimated by the end of the day Monday. Their service, expertise, and attitude were all top notch - cannot recommend this place enough.
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User's recommendation: Highly recommend the service department here.

Jerome D Qqi

Poor service!

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My wife brought her 2019 Grand Cherokee to Gwinnett Chrysler Dodge Jeep Ram after it shut down in the middle of a busy intersection. Stephanie, the Service Advisor, assured my wife that the repairs were covered under the warranty but did not have a service rental available. Stephanie finally gave us a service rental the next day and it was absolutely filthy. When our car was repaired, we were shocked to discover that the nearly $2000.00 bill was NOT covered, and even though we are in the midst of financial despair due to the pandemic, they wanted their money now. Chaz, the Service Director, even threatened to report the rental as stolen if we did not return it immediately. We paid the bill but had to wait another day for our car because of an oversight on the service department. They were rude, unprofessional and irresponsible WORST CUSTOMER SERVICE EVER!!!
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Loss:
$1805

Preferred solution: Full refund

User's recommendation: Stay clear.

1 comment
Guest

Agree. This place is terrible. I see a lot of bad reviews confirming this.

Anonymous
map-marker Wilmington, North Carolina

Terrible customer service

General Manager and sales manager were very rude after backing out the purchase of vehicle..immediatly said that i wasn't getting my deposit back...being very rude ...I've yet to get my deposit back
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Reason of review:
Poor customer service
Anonymous
map-marker Stone Mountain, Georgia

Gwinnett Chrysler Dodge - 2012 Dodge Ram Review from Stone Mountain, Georgia

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Gwinnett Chrysler Dodge Jeep Ram - Gwinnett Chrysler Dodge - 2012 Dodge Ram Review from Stone...
I contacted several Dodge Jeep dealerships over the course of two days to see who could get my 2012 Dodge Ram in the repair shop as quick as possible, as the truck was experiencing some issues with the engine (engine light came on). On 9/29, after speaking with Mary in the Service Dept at the Dodge Jeep on US-78, I was told to come in that day for a diagnostic test and it would only take a day. I took the car in that day, and 2 days later after calling and calling, I was told they hadn't had a chance to diagnose it, but would on 10/3. I called on 10/3, and was informed by Brad, they had been diagnosing it for several hours, but couldn't figure out what was wrong. Finally on 10/5, I was informed the truck needed a fuel pump (ONLY). The parts had to be ordered, but should be in by 10/7. After calling the entire week, I was told the parts had not come in, and they couldn't tell me when my truck would be ready. Finally on 10/13 after calling everyday, because the manager wouldn't call me unless I called him, I was told they were working on the truck and it would be ready on 10/14. However, on 10/15, Doug the service manager told me after I reached out to him for an update that the throttle body needed to be replaced. Why this wasn't determined with the first diagnostic test that took 3 days? Not sure! Also, we will need to pay for spark plugs when I just had new plugs put on there, which I purchased myself the same day the truck went into the shop on 9/29. So needless to say, I had to pay for a rental for 2 weeks, which is every expensive. Now when it is time for me to submit receipts for reimbursement to the warranty company, I was told I would only get $100 back although the max is $250. After speaking with the Claims Dept, I was informed based on the guide that determines how long repairs should take for my truck, which is 6.20 (equates to 2 days), that is why I am only getting $100 back. However, the truck was in their possession for 3 weeks, which means they were working on other cars as well as mine. Basically being greedy! What was my purpose of making an appointment? When I called other shops such as the one in Mall of Georgia, I was told on 9/29 they couldn't get me in until 10/4, and now I see why. They were being honest, when I did take my vehicle in, they would give it the attention it needed. And to make things worse, when I picked up the truck today (10/15), I noticed it is still driving weird and stalls a little when turning the key over. I took a video, sent it over to the Service Manager Doug, however, he stated he couldn't hear the video. After $300 to the rental company (enterprise) and over $400 to the repair shop, I need to be reimbursed more than $100. It is evident this shop should not be in business, as they are dishonest and only looking out for themselves. Instead of telling me the truth, and saying it would be a certain time before they could look my vehicle, they lied to get my truck in the shop so they could get money off of it, and I am highly upset! I will go the every news station I have to, so no one has to go through what I went through.
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Cons:
  • Communication
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Price reduction

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