Gvtc
Gvtc Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gvtc has 1.4 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fast call times to live person, Friendly staff, Service personel are very nice but their hands are tied.
Cons: Are 3 times the price of competitors, Bait and switch at its finiest, People in the front office are no help.Recent recommendations regarding this business are as follows: "Do not use them", "GVCT is NOT the company it once was, customer service is a joke!", "Find another internet provider", "Stay away from this business. They are the worst!", "Worthless don't call them.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gvtc has 1.4 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fast call times to live person, Friendly staff, Service personel are very nice but their hands are tied.
Cons: Are 3 times the price of competitors, Bait and switch at its finiest, People in the front office are no help.Recent recommendations regarding this business are as follows: "Do not use them", "GVCT is NOT the company it once was, customer service is a joke!", "Find another internet provider", "Stay away from this business. They are the worst!", "Worthless don't call them.".
Most users ask Gvtc for the discount as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Media player frozen cable tv not working.
Preferred solution: Media player problem fixed
Reconnect my services
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Verified Reviewer | Cedar Park, TexasTerrible customer service
This has been a terrible company to work with so far. We had them come set up internet in February, and they laid the line around the outside fence of the backyard.
When they came to bury the cable, we were told no one needed to be there. They buried the line in a different location (through the backyard where an addition was about to added). They refused to move the line, even though it was never communicated that it would be buried in a new location. They said we would have to pay for it.
Now our service has been turned off because they are saying we have to hire a third party to do a new conduit and that the one they laid was only temporary. I have spoken with many different supervisors and no one is taking care of this issue or accepting blame.
They literally just turned off our service and are telling us it's not their problem. Terrible company.
- Will not take blame
- Terrible customer service
- Poor communication
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use them
Worst customer service evet
- Terrible customer service
- People in the front office are no help
Preferred solution: Full refund
User's recommendation: Find another internet provider
Poor service
User's recommendation: GVCT is NOT the company it once was, customer service is a joke!
Auto payment plan not being deducted
Emails won't download to my iPhone
Preferred solution: A resolution to my email problem.
Sorry excuse for customer service
Returned equipment as instructed by GVTC. Arrived at GVTC office and no one would open the door.
Knocked on door until a lady came out and told me and one other person to leave the boxed equipment on the porch and someone would get. It later. We wanted our returned equipment to be counted and a receipt for our records. Lady laughed and told us everyone leaves it on porch.
We paid our last bill and then received a credit on our last statement for $206.00.
Called to get our credit but GVTC said it would take 2 to 3 months to receive it.
GVTC rep said thats the way it is and there is nothing we can do to get our money any quicker.
GVTC doesnt give a damn about customer service. Pay your payment late and they cut off your service but if they owe you money you will get it if and when they decide to refund it.
Customer Service rating is a minus 10horrible people and company!!!
Preferred solution: Full refund
User's recommendation: Stay away from this business. They are the worst!
Over paying for WHAT
Preferred solution: Price reduction
User's recommendation: Worthless don't call them.
Horrible service
User's recommendation: Don’t do it
Disconnect options
- Are 3 times the price of competitors
Preferred solution: Disconnect options
Substandard service
User's recommendation: Stay away!
Customer Service
Preferred solution: Apology
User's recommendation: I like AT&T customer service, very polite.
Upgraded service is not working
- Are crooks
Little Guy gets Screwed
- Service personel are very nice but their hands are tied
- People in the front office are no help
Preferred solution: Let the company propose a solution
Monopolizing
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Terrible service and extremely terrible customer service. Not sure how they stay open! Oh wait they sign people up for contracts and then give you terrible service.
I agree with you.
What he said