Gutter Helmet by Lednor Home Solutions
Gutter Helmet by Lednor Home Solutions Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Gutter Helmet by Lednor Home Solutions reviews skew negative; consumers report poor customer service, limited product diversity, and a high price level with recommendations like “Stay away” or “Use a more reliable local installer.” Longtime customers cite difficulty reaching support despite a lifetime warranty.
Positive Feedback
Some customers note prior satisfactory service under the former brand, but recent feedback focuses on unresolved issues rather than praise.
Negative Feedback / Risk Areas
- Repeated ignored calls and slow callbacks illustrate recurring customer complaints about responsiveness.
- Management turnover and staff passing the buck create confusion and unresolved work.
- High price level and limited product/service diversity concern value-seeking buyers.
Key Takeaways for Future Customers
- Consider local installers and compare Gutter Helmet by Lednor Home Solutions reviews before committing.
- Confirm warranty support and get questions answered in writing prior to signing contracts.
- Expect potential delays in customer service follow-up and verify final scope of work.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Gutter Helmet by Lednor Home Solutions reviews skew negative; consumers report poor customer service, limited product diversity, and a high price level with recommendations like “Stay away” or “Use a more reliable local installer.” Longtime customers cite difficulty reaching support despite a lifetime warranty.
Positive Feedback
Some customers note prior satisfactory service under the former brand, but recent feedback focuses on unresolved issues rather than praise.
Negative Feedback / Risk Areas
- Repeated ignored calls and slow callbacks illustrate recurring customer complaints about responsiveness.
- Management turnover and staff passing the buck create confusion and unresolved work.
- High price level and limited product/service diversity concern value-seeking buyers.
Key Takeaways for Future Customers
- Consider local installers and compare Gutter Helmet by Lednor Home Solutions reviews before committing.
- Confirm warranty support and get questions answered in writing prior to signing contracts.
- Expect potential delays in customer service follow-up and verify final scope of work.
Dunellen, New Jersey
Horrible customer service. Horrible.
- I have left 12 messages with Lednor seeking a callback on the estimate.
- I have emailed the technician on the estimate but have not heard back.
I got an estimate several months ago for additional work to be done to my gutter system. I have a simple question about the estimate I received and have called Lednor about 12 times leaving a message for a callback.I have also unsuccessfully tried to email the technician who provided the estimate - his email is on the estimate for any questions.
I keep getting emails reminding me to sign my contract but I refuse to do so until my question is answered.
Customer service is horrible. When you do get through to someone, they say they are overwhelmed and are delayed in calling people back. But theyll pass my message along and someone should get back to me.
What a joke.
As a long time customer, I feel stuck.
I have a lifetime warranty yet I have zero confidence that I would ever be able to reach anyone should I need help. When they were under Harry Helmet, things were so much better.
User's recommendation: Stay away
Pittsburgh, Pennsylvania
Don’t waste your time. They don’t stand by their work and continually ignore your calls and requests.
- There was no skylight replacement advice given before roof installation.
- Calls were ignored and the work failed; Costen passes the buck.
Gutter helmet has not followed up nor did I get the proper advice on replacing skylights before a roof installation.
They have ignored my phone calls and have done nothing about the failed work. Many false promises when I have gotten in touch with the right person. Management has been replaced too many times for a reason.
The new manager, Costen, is clueless and passes the buck.
User's recommendation: Use a more reliable local installer.
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I am also a customer and got an estimate several months ago for additional work to be done to my gutter system. I have a simple question about the estimate I received and have called Lednor about 12 times leaving a message for a callback.I have also unsuccessfully tried to email the technician who provided the estimate - his email is on the estimate for any questions.
I keep getting emails reminding me to sign my contract but I refuse to do so until my question is answered. Customer service is horrible. When you do get through to someone, they say they are overwhelmed and are ‘delayed’ in calling people back. But they’ll pass my message along and someone should get back to me.
What a joke. As a long time customer, I feel stuck.
I have a lifetime warranty yet I have zero confidence that I would ever be able to reach anyone should I need help. When they were under Harry Helmet, things were so much better.