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Beware of Gustafson Roofing, they ruined our roof and will not honor Warranty

Gustafson Roofing is the worst company we have ever dealt with in 20 years of contracting services for homes. The employee of theirs has been harassing us since we made a complaint at their company, now the employee walks by the home regularly screaming expletives in a nice neighborhood, His name was Andrew and this Gustafson employee has created an unsafe environment solely because we had legitimate complaints about the work. The photos speak for themselves. The owner Mike Gustafson came out and made every excuse in the book for the issues at this home, he has also declined to provide the warranty coverage that was offered and purchased. Mike tried to offer a $500 discount to not have to warranty the roof, what a total scam! Do Not Select Gustafson to do your work, rumor is they dont pay their employees well and the employees take it out on the customer as in our situation, Inexplicably, They installed two different color rain guard drip edges around half of the home.
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ID
#3419377 Review #3419377 is a subjective opinion of poster.
Location
Boynton Beach, Florida
Cons
  • Installation disaster
  • Fake warranty
  • Hack work
Loss
$30000

What happens when your contractor lies

I contracted Gustafson Indistries to re roof a rental property in Boynton Beach Florida. The owner Mike Gustafson told me that the tile was on back order from the factory, and it would be 3 weeks before they would deliver it. About 3 weeks went by, I called to find out when they would finish the job? My call went to voice mail and was not returned. I was sent an email saying that they need me to select the color of tile. I called Mike to find out what was going on. Since Mike had signed the form from the association identifying the tile manufacturer and style and color, I had to assume the email was a mistake. No, that's when they started to give me the run around. Every time I called I got a different person, making promises and failing to deliver. The bottom line, Mike lied about the tile, it was in stock, it took 9 weeks for the job to be completed, It should have been done in 30 days according to Mike when they started. When I expressed my dissatisfaction to Mike he responded "that he didn't understand why it was such a big deal?" I think that says it all. Find another roofer, this one is no good!
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ID
#993996 Review #993996 is a subjective opinion of poster.
Reason of review
Bad quality

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