Gurley Leep of Mishawaka

I called the service department on Monday April 7th about an issue with my tires cracking and splitting having already replacing one flattened tire on Saturday April 5th. I bought my 2022 Kia Soul from them.

I contacted Kia web information that my car had 9,538 miles on it and the tires are failing. They suggested I contact the dealer. After leaving a message on Gurley Leeps service department, no one returned my call. I called again Tuesday April 8th.

A pleasant gentleman answered, I told him my issue and he said he talk to his service manager and call me back shortly... no one called back. Apparently Gurley Leep only returns calls when it puts money in their pockets. I now am taking my car to Firestone to replace the other cheap tires on my car.

We'll BEEP BEEP Gurley Leep, I'll never do business with you again. Oh by the way. I went there a year ago to put air in my tires because an alert told me the pressure was low. I'm 74 and handicapped so putting air in myself is not possible.

Your rude service manager told me to go to Bell Tire and have them add air. What a disgusting unresponsive, irresponsible company.

I bought a warranty plan when I purchased my vehicle. The UNDERWRITER never told me that I would have to get GURLY LEEP to allow me to get service work done on my auto at another repair shop!

I cannot get anyone to release the warrantee company to allow the work to get done at ZOLMAN'S AUTOMOTIVE (much closer to my home). In fact, I can't barely get anyone to answer a phone when I call there. the work is not a major job, so it won't be stealing (?) much work from the service department there!!

This is the second time that I have gone through this same issue, with those ruthless, uncaring people at GURLY LEEP GIANT! I have never seen a business run so horrible.

We put $1,000 down to buy an EV6 when one became available. Got the call when the car was in and made an appointment for 3:00pm on a Saturday.

Got there early, was told that finance was with another customer and we were shown the waiting area. At 4:45 we left. The salesperson came outside and told us it would only be another 25 minutes.

We told him we would grab dinner and to call us when they were ready. 45 minutes later we got the call.

We told the salesperson no thankyou, we don't want to do business with them.

Gurley Leep car dealership in Mishawaka I went to always thought they were great dealership and was in full disclosure with the huge iPad they have for signing documents and they had hidden a $299 policy that places a permanent Identification code on your car in case it gets stolen, and if it gets stolen and not recoverable within 30 days it would pay if new (5 years), used (3 years) will pay me $2,500 or the purchase amount or value of car whichever is the lessor. Why the *** would I want such a thing and of course when I found it later, they would not give me my money back because it was after the thirty days.

I couldn't believe that to them it was worth losing a customer over $299, yea I should have been watching what I was I was signing, its a little difficult when your disabled but really why would anybody want such a policy on a new vehicle, that is why you have car insurance, it was very deceptive. First, the never gave me a copy of the Installment contract, or the policy and the finance guy would never return my call, they lost the title work and the sales guy had to send me the paperwork through email.

I ended up not liking the car at all and traded it in on a Honda CRV Hybrid that they did not have and couldn't get, but I wanted to buy the warranty through them but since they would not return my money I decided to screw that I will get it somewhere else. I could not believe that this is the kind of *** Gates did and ended up on the cover of Ripped off Magazine.

I bought three vehicles from this particular dealer, one of which is a new Cadillac Escalade. This vehicle has been admitted three time for the same repair.

After spending close to $9,000 (discounting all past purchases from this dealer), the problem persist. I complained to the head of the Service Department. He was generous and gave 30 seconds of his time and never promised to fix it nor did he say sorry for the BAD PERFORMANCE. NEVER AGAIN Gurley Leep of Mishawaka.

Moreover, advise to GM, PELASE review this dealer certification, because they need a leap of faith to get it right because of their bad attitude to customers and lack of simple know-how to fix car they sell.