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Gurley Leep of Mishawaka

Gurley Leep of Mishawaka

www.gurleyleepcadillac.com
What is your customer experience with Gurley Leep of Mishawaka?

Gurley Leep of Mishawaka Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Gurley Leep of Mishawaka has 1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Great service department, Service dept is great.
    Cons: Deceptive practices, Did not honor the appointment they made, Everything they do.

  • Recent recommendations regarding this business are as follows: "Buy elsewhere", "NEVER, NEVER DEAL WITH THESE RUTHLESS PEOPLE !", "You are the customer. Don't let their sales and finance people treat you like your time does not matter.", "Stay away!".

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Gurley Leep of Mishawaka - Cannot get them to release my extended warranty work to be...
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Marga M Cnj

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Verified Reviewer

Ignoring customer concerns

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Updated by user Apr 24, 2025

No one ever called back. I recently received a recall on a dangerous issue with my car being one that can catch on fire. I called to schedule an appointment to address this and again...no one returned my call.

Original review Apr 09, 2025

I called the service department on Monday April 7th about an issue with my tires cracking and splitting having already replacing one flattened tire on Saturday April 5th. I bought my 2022 Kia Soul from them.

I contacted Kia web information that my car had 9,538 miles on it and the tires are failing. They suggested I contact the dealer. After leaving a message on Gurley Leeps service department, no one returned my call. I called again Tuesday April 8th.

A pleasant gentleman answered, I told him my issue and he said he talk to his service manager and call me back shortly... no one called back. Apparently Gurley Leep only returns calls when it puts money in their pockets. I now am taking my car to Firestone to replace the other cheap tires on my car.

We'll BEEP BEEP Gurley Leep, I'll never do business with you again. Oh by the way. I went there a year ago to put air in my tires because an alert told me the pressure was low. I'm 74 and handicapped so putting air in myself is not possible.

Your rude service manager told me to go to Bell Tire and have them add air. What a disgusting unresponsive, irresponsible company.

View full review
Loss:
$500
Cons:
  • No return calls

Preferred solution: Apology

User's recommendation: Buy elsewhere

sylvester I

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Verified Buyer
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Verified Reviewer

Cannot get them to release my extended warranty work to be done elsewhere !

Gurley Leep of Mishawaka - Cannot get them to release my extended warranty work to be...
Contains 1 confidential file for company representatives

I bought a warranty plan when I purchased my vehicle. The UNDERWRITER never told me that I would have to get GURLY LEEP to allow me to get service work done on my auto at another repair shop!

I cannot get anyone to release the warrantee company to allow the work to get done at ZOLMAN'S AUTOMOTIVE (much closer to my home). In fact, I can't barely get anyone to answer a phone when I call there. the work is not a major job, so it won't be stealing (?) much work from the service department there!!

This is the second time that I have gone through this same issue, with those ruthless, uncaring people at GURLY LEEP GIANT! I have never seen a business run so horrible.

View full review
Loss:
$400
Cons:
  • Everything they do

Preferred solution: the idiots to release my warranty plan so that I can get my car repaired at another repair shop. !

User's recommendation: NEVER, NEVER DEAL WITH THESE RUTHLESS PEOPLE !

Chris L Afi

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Verified Reviewer
| map-marker Mishawaka, Indiana

Sat for 2 hours, after our appointment, to pick up our car

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We put $1,000 down to buy an EV6 when one became available. Got the call when the car was in and made an appointment for 3:00pm on a Saturday.

Got there early, was told that finance was with another customer and we were shown the waiting area. At 4:45 we left. The salesperson came outside and told us it would only be another 25 minutes.

We told him we would grab dinner and to call us when they were ready. 45 minutes later we got the call.

We told the salesperson no thankyou, we don't want to do business with them.

View full review
Loss:
$1
Pros:
  • Service dept is great
Cons:
  • Did not honor the appointment they made

Preferred solution: Full refund

User's recommendation: You are the customer. Don't let their sales and finance people treat you like your time does not matter.

John C Vlm

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Verified Reviewer

To them 300$ was worth losing a customer, and I really liked them.

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Gurley Leep of Mishawaka - To them 300$ was worth losing a customer, and I really liked...

Gurley Leep car dealership in Mishawaka I went to always thought they were great dealership and was in full disclosure with the huge iPad they have for signing documents and they had hidden a $299 policy that places a permanent Identification code on your car in case it gets stolen, and if it gets stolen and not recoverable within 30 days it would pay if new (5 years), used (3 years) will pay me $2,500 or the purchase amount or value of car whichever is the lessor. Why the *** would I want such a thing and of course when I found it later, they would not give me my money back because it was after the thirty days.

I couldn't believe that to them it was worth losing a customer over $299, yea I should have been watching what I was I was signing, its a little difficult when your disabled but really why would anybody want such a policy on a new vehicle, that is why you have car insurance, it was very deceptive. First, the never gave me a copy of the Installment contract, or the policy and the finance guy would never return my call, they lost the title work and the sales guy had to send me the paperwork through email.

I ended up not liking the car at all and traded it in on a Honda CRV Hybrid that they did not have and couldn't get, but I wanted to buy the warranty through them but since they would not return my money I decided to screw that I will get it somewhere else. I could not believe that this is the kind of *** Gates did and ended up on the cover of Ripped off Magazine.Wtf

View full review
Loss:
$299
Pros:
  • Great service department
Cons:
  • Lost paperwork
  • Lied about title work
  • Deceptive practices

Preferred solution: Full refund

User's recommendation: Stay away!

Bea Kpn
map-marker Mishawaka, Indiana

Worst Customer Service EVER

I bought three vehicles from this particular dealer, one of which is a new Cadillac Escalade. This vehicle has been admitted three time for the same repair.

After spending close to $9,000 (discounting all past purchases from this dealer), the problem persist. I complained to the head of the Service Department. He was generous and gave 30 seconds of his time and never promised to fix it nor did he say sorry for the BAD PERFORMANCE. NEVER AGAIN Gurley Leep of Mishawaka.

Moreover, advise to GM, PELASE review this dealer certification, because they need a leap of faith to get it right because of their bad attitude to customers and lack of simple know-how to fix car they sell.

View full review
Loss:
$6000
2 comments
Guest

I do not understand how a brand new "Cadillac Escalade" can cost you $9,000.00 out of pocket.We are talking about at least 2013 or 2014 right?Know one ever owned this vehicle but you right?You stated the head of the service department did not promise to fix it right?Fix what?You never stated what the problem was with the vehicle.I own a "Cadillac Escalade".And i have never had not one problem with this vehicle,Because if i had i would not have stopped anywhere but the dealership to return it.Believe that.

Bea Kpn
reply icon Replying to comment of Guest-803210

What I said it was new as in one-owner. The snag was the front differential locking.

The money out of pocket was for two visits to their so called Certified Service shop and the problem persists. When I complained to the head of service never apologized and I was expected to trust them again to fix it Had been there over three weeks on the previous two visits.

Not knowing to perform R & R (remove and replace) is one problem but to have a bad customer service it beats the hick out of me.

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