PissedConsumer

Reviews
Categories

Media

Auctions and Marketplaces

Footwear and Clothing

E-commerce

Transportation and Logistics

Dating and Social Networking

Games and Movies
Companies

Temu

WhatsApp

Amazon

Facebook

eBay

Lyft

Ekart Logistics

For Business

Home
Weapons
GunVault 10

Updated on 11/01/2023

GunVault

www.gunvault.com

(6 rated reviews) Is this your business?

What is your customer experience with GunVault?

Submit review

GunVault Overview

GunVault has 2.1 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
Rating Distribution
Pros: Most of their products are good.
Cons: Customer servicer needs improvement, Short warranty period, Tacvault is horrible.
Recent recommendations regarding this business are as follows: "Most of their products are good, but their customer service sucks.", "So far so good", "Do not buy anything from Gunvault. They make junk and do not stand behind their products", "Get right number duh", "Go out at business".

View full overview ›

Matt W Vll

Their customer service department doesn't exist

Nov 01, 2023

3.4

I've reached out to GunVault several times now and have yet to get a reply about an issue I'm having with my safe. It must have faulty electronics as the batter doesn't even last 4 weeks before the unit dies and that's without ever touching the unit during that timeframe.

View full review

Loss:

$450

Pros:

Most of their products are good

Cons:

Tacvault is horrible

Preferred solution: Full refund

User's recommendation: Most of their products are good, but their customer service sucks.

BINYAMIN P

BINYAMIN P |

I am very frustrated with Gunvault customer serice.

Oct 09, 2023

2.8

I am very frustrated with Gunvault customer serice.

Original review Oct 09, 2023

I bought a Gunvault safe from Menard's. It lasted less than a year when the door jammed. Clearly a defective product. It was technically just out of warranty but they agreed to send me a replacement. Unfortunately, they sent me a smaller, cheaper model and they refuse to send me the same size as the one I purchased. I have also reached out to Menard's to help me but so far no response. I would consider purchasing from other companies that back their products properly. BP

View full review

Loss:

$95

Cons:

Short warranty period
Customer servicer needs improvement

Preferred solution: Deliver product or service ordered

Darrell W Xmj

Darrell W Xmj |

Baltimore, Maryland

Need help

Jul 31, 2023

I cant remove the battery thats in the vault but i connected it to another battery and its still not working

View full review

Anonymous

Guest-4153949

Naperville, Illinois

Tried to reach customer service.

Nov 18, 2022

1.0

Every number is disconnected making it literally impossible to get in touch with someone. It asked for you number and email but no one gets back with you. Looks like gun vault is dead in the water.

View full review

Anonymous

Guest-2837595

Bothell, Washington

Buttons do not work

Sep 03, 2021

Received a call from service telling me I was out of warranty but I would receive an email so I could state my case. I did not receive the email. I did receive an email from Cannon Security Products asking how my experience was with their customer service. I answered that I had not received the promised email. Have not had a response from them as yet. Still want them to follow through. If you can help I would appreciate it

View full review

User's recommendation: So far so good

Alan L Kfi

Dallas, Texas

Technical assistance

Jul 14, 2021

1.0

SVB 500-my wife bought this Gunvault biometric safe in 2014 or so. It worked OK for a while, but started to fault two years ago. So I followed the instructions to try to reset it and re-enter my fingerprints but it would not reset. So I called CS to ask for assistance. The lady there basically said use the key. Several times she said these safes are made in China ie.-they are junk and not reliable. She said that if they arent used every day they fault and will stop working. Really Gunvault? You blame your reliability problems on where you have these safes manufactured

View full review

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy anything from Gunvault. They make junk and do not stand behind their products

David S Swp

David S Swp |

Chicago, Illinois

Number you gave me not in service

Jul 08, 2021

Keys locked in safe without setting up code daughter age 6 took out paper so cannot get it open an number u gave me is not in service.

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Get right number duh

Lee T Qhv

Lee T Qhv |

Brandon, Florida

Cannot set code on mv500

Jul 06, 2021

2.8

Phone number not working Cannot program my mv500 New battery No alarm Always five red blinks Have tried numerous times to no avail Good news key works

View full review

Preferred solution: Let the company propose a solution

1 comment

Guest-2309506

Feb 18, 2023

No customer service!!!!

Helpful

Anonymous

Guest-2174995

Clayton, Indiana

Keypad is dead

Sep 17, 2020

1.0

Key pad stopped working.15 min on hold and then ya hung up.go put go

View full review

User's recommendation: Go out at business

Will Usd

Salt Lake City, Utah

Product reeks, company refuses to help

Oct 09, 2012

I recently purchased a GunSafe brand NV100 gun safe. As other reviewers on different sites have indicated, the foam in this safe reeks to high heaven of naphthalene (AKA mothballs). I tried the Febreeze trick and leaving it in the sun, and two weeks later it still reeks. I purchased this item at a local retailer new, and thinking that the issue was a batch problem I decided to contact the manufacturer rather than return it to the retailer only to have the same problem. Upon speaking with a Tony Hernandez (who seems to be the only employee working the phones or the email system) he assured me that all I needed to do was email a copy of my receipt and he would send me a new safe. A week after I emailed the receipt I received a reply stating that the smell was not a defect and he could not replace the safe. When I mentioned that the vapors could be hazardous and all I needed was new foam the response was "There is no way of knowing if that safe was new or preened (sic)..You need to understand that every company has policies and that you didn't purchased this from us. So there is no way we can help you out with that issue." Seems like the company policy is to not assist the customer in any way. I will never purchase a product made by this company again, they have terrible customer service and don't care about the customer after they have your money. Otherwise the safe does as advertised, and if they can get the foam issue straightened out they will have a great little safe.

View full review

Loss:

$20

Contact Information

Website:

www.gunvault.com

Mailing Address:

820 Wigwam Parkway Suite 130

Henderson, Nevada 89014

United States

Phone:

(888) 220-1116

Contact GunVault Customer Service

Companies Similar to GunVault

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

GunVault

GunVault Overview

Their customer service department doesn't exist

I am very frustrated with Gunvault customer serice.

Need help

Tried to reach customer service.

Buttons do not work

Technical assistance

Number you gave me not in service

Cannot set code on mv500

Keypad is dead

Product reeks, company refuses to help

Companies Similar to GunVault

Grab A Gun

Lancer Tactical

GunBroker

Buds Gun Shop

Why Trust Reviews on PissedConsumer?