Buttons do not work

Received a call from service telling me I was out of warranty but I would receive an email so I could state my case. I did not receive the email. I did receive an email from Cannon Security Products asking how my experience was with their customer service. I answered that I had not received the promised email. Have not had a response from them as yet. Still want them to follow through. If you can help I would appreciate it

User's recommendation: So far so good.

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ID
#2837595 Review #2837595 is a subjective opinion of poster.
Location
Bothell, Washington
New Reviewer

Technical assistance

SVB 500-my wife bought this Gunvault biometric safe in 2014 or so. It worked OK for a while, but started to fault two years ago. So I followed the instructions to try to reset it and re-enter my fingerprints but it would not reset. So I called CS to ask for assistance. The lady there basically said use the key. Several times she said these safes are made in China ie.-they are junk and not reliable. She said that if they arent used every day they fault and will stop working. Really Gunvault? You blame your reliability problems on where you have these safes manufactured

User's recommendation: Do not buy anything from Gunvault. They make junk and do not stand behind their products.

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ID
#2683180 Review #2683180 is a subjective opinion of poster.
Location
Dallas, Texas
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Number you gave me not in service

Keys locked in safe without setting up code daughter age 6 took out paper so cannot get it open an number u gave me is not in service.

User's recommendation: Get right number duh.

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ID
#2667918 Review #2667918 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cannot set code on mv500

Phone number not working Cannot program my mv500 New battery No alarm Always five red blinks Have tried numerous times to no avail Good news key works
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ID
#2661533 Review #2661533 is a subjective opinion of poster.
Location
Brandon, Florida
Preferred solution
Let the company propose a solution

Keypad is dead

Key pad stopped working.15 min on hold and then ya hung up.go put go

User's recommendation: Go out at business.

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ID
#2174995 Review #2174995 is a subjective opinion of poster.
Location
Clayton, Indiana
Product
Gunvault Gun Safe
New Reviewer

Product reeks, company refuses to help

I recently purchased a GunSafe brand NV100 gun safe. As other reviewers on different sites have indicated, the foam in this safe reeks to high heaven of naphthalene (AKA mothballs). I tried the Febreeze trick and leaving it in the sun, and two weeks later it still reeks. I purchased this item at a local retailer new, and thinking that the issue was a batch problem I decided to contact the manufacturer rather than return it to the retailer only to have the same problem. Upon speaking with a Tony Hernandez (who seems to be the only employee working the phones or the email system) he assured me that all I needed to do was email a copy of my receipt and he would send me a new safe. A week after I emailed the receipt I received a reply stating that the smell was not a defect and he could not replace the safe. When I mentioned that the vapors could be hazardous and all I needed was new foam the response was "There is no way of knowing if that safe was new or preened (sic)..You need to understand that every company has policies and that you didn't purchased this from us. So there is no way we can help you out with that issue." Seems like the company policy is to not assist the customer in any way. I will never purchase a product made by this company again, they have terrible customer service and don't care about the customer after they have your money. Otherwise the safe does as advertised, and if they can get the foam issue straightened out they will have a great little safe.
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ID
#350639 Review #350639 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Loss
$20

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