Gunnar
Gunnar Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gunnar has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent recommendation: "Go somewhere else."
Positive Feedback
No positive feedback is reported in these Gunnar reviews; the lone review notes product arrived but was defective.
Negative Feedback / Risk Areas
- Defective frame hardware and quality control problems mentioned in Gunnar customer complaints.
- Replacement policy requires returning items even after lenses fitted, causing customers to be without glasses.
- Poor customer service experience handling returns and potential refunds, creating frustration.
Key Takeaways for Future Customers
- Expect to verify warranty and return process before ordering to avoid being without glasses.
- Consider alternatives if prompt replacement or strong customer service is important, and confirm policies on billing, refunds, subscriptions.
- Document defects and communications if you need to escalate a return or replacement.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gunnar has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent recommendation: "Go somewhere else."
Positive Feedback
No positive feedback is reported in these Gunnar reviews; the lone review notes product arrived but was defective.
Negative Feedback / Risk Areas
- Defective frame hardware and quality control problems mentioned in Gunnar customer complaints.
- Replacement policy requires returning items even after lenses fitted, causing customers to be without glasses.
- Poor customer service experience handling returns and potential refunds, creating frustration.
Key Takeaways for Future Customers
- Expect to verify warranty and return process before ordering to avoid being without glasses.
- Consider alternatives if prompt replacement or strong customer service is important, and confirm policies on billing, refunds, subscriptions.
- Document defects and communications if you need to escalate a return or replacement.
Turn one complaint into a collective action
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Verified Reviewer
Defective Product - Will not replace
- - Customer in AUS reports frame arm misalignment and a screw that spins.
- - Customer wants replacement sent before return; Gunnars requires return.
I purchased Gunnars frames and had them shipped to AUS. They landed and I assumed they were quality reviewed.
Passed them to my Optometrist for prescription lens to be added, only to see when they were returned that one of arms was not sitting correctly, and the screw, no matter how you tighten keeps spinning. The optometrist needed to change screw to a larger screw but was unable to make the arm sit straight. Contacted Gunnars and they want me to send the frames back. I have explained to them that the lens are already in the frames and I should have a replacement sent to me.
Any reputable company would do this. They only will send them if I send these back. As a previous customer, I am happy to send the substandard frames back after I get the new frames.
It is disgusting that they care little about the fact that I will be without glasses while I go through this process. Utterly disgusting and unprofessional.
Know that if you are dealing with Gunnars, they care little about the customer.
Preferred solution: Replacement frames send and happy to return poor quality frames after.
User's recommendation: Go somewhere else.
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