Jason F Wlf

Poor quality construction of roof

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Gulft Stream Coach - Poor quality construction of roof
Gulft Stream Coach - Poor quality construction of roof - Image 2
2018 gulfstream 30 friendship travel trailer. The roofing plywood under the rubber membrane is starting to buckle. To inspect the problem I have cut a small hole in the membrane to evaluate what the issue is-there are no screws or hardware holding the plywood down at the joint to the next plywood; also there is no structural framing at the edge of the plywood for the plywood to attach to. The plywood is unsupported at the back edge across the trailer for some distance until it gets to the next beam going to the front of the trailer. This problem is on 2 joints running the entire width of the trailer.
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Preferred solution: Repair of under constructed trailer

User's recommendation: Do not purchase

map-marker Nappanee, Indiana


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HORRIBLE CUSTOMER SERVICE!!!! WARRANTY REPAIRS REPORTED 3 MONTHS AGO, STILL NOT REPAIRED! DO NOT BUY ANYTHING FROM THIS COMPANY!!! THEY DO NOT VALUE YOU AS A CUSTOMER AND THEY DONT STAND BEHIND THIER WARRANTY OR WORKMANSHIP. I have a 2016 Gulf Breeze 30dbs, Brand new never used. The trailer has small bubbles going from front to back in straight lines, at 4 or more different heights an all fiberglass surfaces. I had it looked at by 2 professional repair shop that have been in business over 30 years. Both shops said the fiberglass is DELAMINATING. Both shops also said the only way to fix it is to send it back to the manufacturer and have them replace all the fiberglass. The Issue was brought to the attention of Gulf Stream in November by phone, E-mail, and certified letter. They acknowledge the issue but never return calls to tell you how they are going to resolve the issue. They have a secretary that they use to screen their calls so you can never speak to the people responsible for making the decisions about the repairs. I HAVE SENT MULTIPLE E-MAILS AND LEFT MESSAGES WITHOOUT ANY RETURN COMMUNICATION TO PAM LARRISON AND JOHN SMITH Finally after 2 months of harrassing them with phone calls and e-mails, they finally spoke with me and said they would be out to pick up the trailer after the first of the year, offered a flight to the repair facility to inspect the inside of the walls to assure no damage had occurred before replaceing the fiberglass, offered to extend the warranty for 2 years on the exterior and replace the tires if needed because of the 4.5K miles round trip they would be putting on the trailer to get it fixed at their facility. ALL LIES!!!!!!!!!! The new year came and guess who is up to their old tricks. They asked me for the third time what the address was to pick up the trailer, but never answer the question on when to expect someone. It has been 3 weeks and they do not answer e-mails or phone calls. John Smith and Pam Larrison are both in charge of handling these warranty claims and have been completely worthless to say the least. If they do respond to an e-mail, they always leave out any of the important information needed to get this issue resolved. They take days to weeks or NEVER respond to any form of communication. They require customers to report warranty claims within 15 or 30 days or the warranty is no longer valid. I reported it within hours of noticing the issue, and it is obvious that tHey are not held to the same standards for repairing their defects as we are for reporting them. MY TRAILER DEPRECIATES MORE EVERY DAY AND I CAN'T SELL IT BECAUSE OF THE DELAMINATION ISSUES. iF YOU HAVE BOUGHT A TRAILER FROM THIS COMPANY RESEARCH HOW TO SPOT DELAMINATION AND CHECK YOUR TRAILER IMMEDIATELY. THE TRAILERS EXTERIOR WILL LITERALLY FALL APART IF NOT FIXED.
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  • Delamination
  • Poor craftmanship
  • Warranty repairs never get repaired
Reason of review:
Poor customer service

Preferred solution: Full refund

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