Guerlain
Guerlain Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Guerlain has 1.7 star rating based on 1 customer review. Consumers are mostly dissatisfied. Consumers cite poor customer service, issues with discounts and special offers, and a high price level.
Positive Feedback
Some buyers reference legacy products and expect premium fragrances, but few positive comments appear in Guerlain reviews.
Negative Feedback / Risk Areas
- Repeated customer service nonresponse and unresolved disputes reported in Guerlain customer complaints.
- Product inconsistencies compared to older formulations leading to dissatisfaction.
- High price level with perceived poor value and unclear discounts and special offers.
Key Takeaways for Future Customers
- Expect limited response from customer service and plan for potential delays before seeking refunds or returns.
- Compare formulations carefully when buying legacy scents to avoid mismatches.
- Consider price versus value given reported issues with product consistency.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Guerlain has 1.7 star rating based on 1 customer review. Consumers are mostly dissatisfied. Consumers cite poor customer service, issues with discounts and special offers, and a high price level.
Positive Feedback
Some buyers reference legacy products and expect premium fragrances, but few positive comments appear in Guerlain reviews.
Negative Feedback / Risk Areas
- Repeated customer service nonresponse and unresolved disputes reported in Guerlain customer complaints.
- Product inconsistencies compared to older formulations leading to dissatisfaction.
- High price level with perceived poor value and unclear discounts and special offers.
Key Takeaways for Future Customers
- Expect limited response from customer service and plan for potential delays before seeking refunds or returns.
- Compare formulations carefully when buying legacy scents to avoid mismatches.
- Consider price versus value given reported issues with product consistency.
Turn one complaint into a collective action
Resolved: NO customer service replies to questions, perfume...
- - The site doesn't explain diffs between similar perfumes.
- - The 160.00 bottle differs from the older version; no replies and a dispute for 160.50.
NO customer service replies to questions, perfume not the same as I used many years since the year 2000. Very disappointed and disturbed by this Guerlain website.
160.00 bottle of L'Instant eau de perfume and this one is different bottle and nothing nothing like the older one. Website does not explain the difference in the same name of the perfume, but different completely different, smells like cheap eau de toilette kind not like original. No replies to my email on the form for Guerlain, and three phone calls. Spoke with someone originally in Feb., after opening it and said would call me back - never did three times.
Have in dispute.
I just would be happy if they would have just talked to me and explained that it was two kinds same name and I would have requested they resend the new one with the other one older. But that never happened, so I put in a dispute for the 160.50.
I have not heard back regarding my problem
- - I bought double eye cream serum; the application didn't work.
- - Only one part was disposed.
- - I can't return to the place I purchased.
I have purchased double eye cream serum an application did not work correctly only one part was disposed, I can't return to the place I have purchased, so I'm hoping that I will get a proper product directly from company, I can't attach picture for proof, I hope someone will contact me soon, thanks
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