Manufacturer: Guardsman Category: Protection Plans Clear all filters (2 of 2 reviews match)
Someone did come out to deoderize it. Did not work so when I called back to ask about a second treatment or replacement, I was told that the service I received was complementary and I should read my contract carefully. So, too bad for me. What was the point in buying it? If my cat STAINED the couch, with the smell, different story. But it just smells. I called Chem Dry and they just left. 125 to do the couch. I should have saved my money from guardsman...
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I didn't like
  • Misrepresents coverage
  • Dismissive person on the phone
I purchased a sofa, love seat, recliner and the Guardsman Furniture plan from Ashley Furniture in Ontario, Ohio in May of 2013. My sofa cushion got 2 small tears in the middle cushion, 1 about a half or more from the seam and 1 near the middle front clearly away from any seam. I submitted a claim with photos and all the required paperwork and even had a service tech come and take pictures. I was just told that the tears were not covered. I read...
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Anonymous The tear looks to be from some sort of a puncture to the leather.
A sharp object, perhaps an animal's nail/claw? By the looks of the curled leather on either side of the a...