New Reviewer

Not receive product.

Guardian Malaysia - Not receive product.
Guardian Malaysia - Not receive product.
I buy the products from apps on 29/1/22 but until now not receive yet. Please refer the attachment file.

User's recommendation: Please update the shipping delivery status.

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#3326082 Review #3326082 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Poor customer service

1.0
Guardian Malaysia - Poor customer service
They block my phone no. And send me a broken gift. Rude and irresponsible. I asked what's the next procedure. Don't think they'll reply me. How can they have this kind of attitude towards their customer! I
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#3076545 Review #3076545 is a subjective opinion of poster.
Location
Sungai Buloh, Selangor

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Verified Reviewer New Reviewer

Have not received ordered items

2.7
Update by user Oct 17, 2021

I have reported this issue to the Ministry of Domestic Trade and Consumer Affairs Malaysia.

Original review posted by user Sep 15, 2021
I ordered items from Guardian Online on 28 August 2021, however, until now the status is shipping. I checked with GDex but it stated pending physical shipment from sender. Then, I called Guardian customer service twice to complain about this matter. The staff told me that I have to wait for them to send email for any update about my parcel. Nevertheless, none of the emails I received are about my paid items. I have been waiting for so long just to get a few items from Guardian as compared to received items I bought online from overseas within a week. This is a very bad experience for me from a very well known company. I need to know the updates and please send me the items as fast as possible, as i know that they are not hard to get and always in stock. Or else, i am going to complain about this to the authorities.

User's recommendation: Do not get involved with Guardian Online.

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#2871670 Review #2871670 is a subjective opinion of poster.
Cons
  • Bad online services
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Useless guardian

1.0
Guardian Malaysia - Useless guardian
Guardian Malaysia - Useless guardian
Hey Im truly exhausted for placing online order on 2nd of august until today I dint get my parcel. End up I regret. My order number 100115****. N tracking number given my403******** (traceable) my720********(untraceable) . I dont wanna text much kindly get update me whats happening to you ppl. Poor service. This is will b my last order with you all. If my item spoiled on arrival definitely you guys responsible and will take law action towards your service. N I mean it! Contact me through email.

User's recommendation: Pls don’t buy online.

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1 comment
#2062566

Me too, totally bad service!!

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#2760630 Review #2760630 is a subjective opinion of poster.
Location
Singapore, Singapore

Rude staff name rashidawati

I just visited guardian pharmacy kampung jawa.brought my 2 kids along with me to buy some stuffs..as my childrens were taking M & M and kinder bueono chocolate my son accidentaly pushed a small box on d glass table.. And the cashier RASHIDAWATI made noises and was showing face to us.. Its just a small boy. I asked her whats her problem and she was showing her angry face and never even asked sorry and just walked away from me. I didnt expect this at all as it was infront of my 2 small kids. Till the end even the manager SHOBA asked her to apologize to me and she just ignored. Is this how guardian a big organization employs a staff.
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#1067025 Review #1067025 is a subjective opinion of poster.
Service
Guardian Malaysia Pharmacist
Reason of review
Poor customer service

Guardian Malaysia Customer Care Review

I went to Guardian Prangin Mall in Penang and was attended by a very rude malay lady ( wear hijab ). A facing customer business should take a serious look at your customer service.
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#933064 Review #933064 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur
Service
Guardian Malaysia Customer Care
Reason of review
Poor customer service

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