New Reviewer

Not receive product.

Guardian Malaysia - Not receive product.
Guardian Malaysia - Not receive product.
I buy the products from apps on 29/1/22 but until now not receive yet. Please refer the attachment file.

User's recommendation: Please update the shipping delivery status.

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ID
#3326082 Review #3326082 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Poor customer service

Guardian Malaysia - Poor customer service
They block my phone no. And send me a broken gift. Rude and irresponsible. I asked what's the next procedure. Don't think they'll reply me. How can they have this kind of attitude towards their customer! I
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ID
#3076545 Review #3076545 is a subjective opinion of poster.
Location
Sungai Buloh, Selangor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Have not received ordered items

Update by user Oct 17, 2021

I have reported this issue to the Ministry of Domestic Trade and Consumer Affairs Malaysia.

Original review posted by user Sep 15, 2021
I ordered items from Guardian Online on 28 August 2021, however, until now the status is shipping. I checked with GDex but it stated pending physical shipment from sender. Then, I called Guardian customer service twice to complain about this matter. The staff told me that I have to wait for them to send email for any update about my parcel. Nevertheless, none of the emails I received are about my paid items. I have been waiting for so long just to get a few items from Guardian as compared to received items I bought online from overseas within a week. This is a very bad experience for me from a very well known company. I need to know the updates and please send me the items as fast as possible, as i know that they are not hard to get and always in stock. Or else, i am going to complain about this to the authorities.

User's recommendation: Do not get involved with Guardian Online.

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ID
#2871670 Review #2871670 is a subjective opinion of poster.
Cons
  • Bad online services
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Useless guardian

Guardian Malaysia - Useless guardian
Guardian Malaysia - Useless guardian
Hey Im truly exhausted for placing online order on 2nd of august until today I dint get my parcel. End up I regret. My order number 100115****. N tracking number given my403******** (traceable) my720********(untraceable) . I dont wanna text much kindly get update me whats happening to you ppl. Poor service. This is will b my last order with you all. If my item spoiled on arrival definitely you guys responsible and will take law action towards your service. N I mean it! Contact me through email.

User's recommendation: Pls don’t buy online.

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1 comment
#2062566

Me too, totally bad service!!

ID
#2760630 Review #2760630 is a subjective opinion of poster.
Location
Singapore, Singapore

Rude staff name rashidawati

I just visited guardian pharmacy kampung jawa.brought my 2 kids along with me to buy some stuffs..as my childrens were taking M & M and kinder bueono chocolate my son accidentaly pushed a small box on d glass table.. And the cashier RASHIDAWATI made noises and was showing face to us.. Its just a small boy. I asked her whats her problem and she was showing her angry face and never even asked sorry and just walked away from me. I didnt expect this at all as it was infront of my 2 small kids. Till the end even the manager SHOBA asked her to apologize to me and she just ignored. Is this how guardian a big organization employs a staff.
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ID
#1067025 Review #1067025 is a subjective opinion of poster.
Service
Guardian Malaysia Pharmacist
Reason of review
Poor customer service

Guardian Malaysia Customer Care Review

I went to Guardian Prangin Mall in Penang and was attended by a very rude malay lady ( wear hijab ). A facing customer business should take a serious look at your customer service.
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ID
#933064 Review #933064 is a subjective opinion of poster.
Location
Kuala Lumpur, Kuala Lumpur
Service
Guardian Malaysia Customer Care
Reason of review
Poor customer service

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