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Guaranteed Rate

Guaranteed Rate

www.rate.com
What is your customer experience with Guaranteed Rate?

Guaranteed Rate Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Guaranteed Rate has a 1.0 star rating from 1 customer review and consumers are mostly dissatisfied. Recent recommendation warns: "Please do your research, do not fall victim to this company!".

Positive Feedback

No positive feedback appears in the single published review.

Negative Feedback / Risk Areas

  • Review alleges a loan officer was dishonest and modified fees without consent, reflecting common Guaranteed Rate customer complaints about billing practices.
  • Claims of delay tactics that triggered rate lock extension fees.

Key Takeaways for Future Customers

  • Read other Guaranteed Rate reviews and verify fee disclosure before signing.
  • Ask about fee adjustments, refunds, and rate lock terms up front when comparing lenders.
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Media from reviews

Guaranteed Rate - Consumers Beware When using this mortgage company
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TMcWilliams M

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Verified Reviewer
| map-marker Lahaina, Hawai'i

Consumers Beware When using this mortgage company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • Dreadful experience with Stacia Timbrook.
  • Be careful with this loan officer.
  • She is dishonest and modifies fees without your knowledge or consent.
Guaranteed Rate - Consumers Beware When using this mortgage company
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Guaranteed Rate - Consumers Beware When using this mortgage company - Image 3
Guaranteed Rate - Consumers Beware When using this mortgage company - Image 4

Our family had a dreadful experience with Stacia Timbrook. I encourage others to please be careful when working with this loan officer. She is very dishonest, modifies fees without your knowledge or consent, and uses delay tactics to charge rate lock extension fees.

Loss:
$750
Cons:
  • Changed fee amounts without my consent
  • Unlawful lending practices
  • Not trustworthy

Preferred solution: I would like to make other first time homebuyers aware of their deceptive lending practices. Please do not make the same mistake that we did. I would recommend using someone local that you have a good rapport with.

User's recommendation: Please do your research, do not fall victim to this company!!!

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