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I decided to get a credit card with gte since they had a special promotion going on at that time. I was approved for $1000. When it was time to pay the credit card on due date, that's when the nightmare began. Couldn't make a payment online unless I had an account with them. Didn't allow me to make a pmnt from a different institution. Went in person and they were charging me a pmnt fee of $25 to pay for credit card. Decided to pay in full and...
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1.0
#999933
I've been banking with GTE for over 5yrs, business account and joint with my wife. I work some jobs that pay me in cash and hesitate to deposit in there atm especially over the weekend, because I've had my money stuck in there machine without any documents to prove it. I deposit less than 50 bills, none of them bent or wrinkled and the machine takes the money and say "your transaction can not be completed" without returning my money. This is the...
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Anonymous

Marisa I went to the GTE ATM today to deposit money, i put 2 $100, 2 $50, and some $20, it gave me all of my low bills back, and kept my 100s and 50s. It said there was a problem wit...

3.4
I liked
  • Staff
I didn't like
  • Atm
  • No 24hr customer service
#925327
I used to love GTE I would recommend them to all my friends I knew my electric was going to come out so I went down to GTE to deposit money and to no surprise the ATM's were not working. So I went inside to deposit money no tellers just a screen to sit in front of for 20 minutes waiting for someone to answer on a phone. By the time I get money into my account I was already over drafted. Go ahead call customer support and wait 30 more minutes for...
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1.0
I didn't like
  • Customer service there are no tellers

Gte Financial Customer Care Review

#953470
I just recently opened a checking and savings account with GTE. I was told they only do a soft credit check. I checked my credit score and found out it was a hard credit check and it dropped my credit score 121 points!!! I am beyond pissed!!!
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Gte Financial Customer Care Review

#892976
1.0
Worst credit union ever used. Closing account. Customer service is a joke.
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Short Review for July 11, 2016

#880395
1.1
WORST BANK EVER ! They will let your account reject a payment the merchant will still charge you a NSF fee that could of been avoided IF GTE cared for there member they would notify ATLEAST
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Gte Financial Account Review

#878364
1.2
To add on to my review, now im applying for a personal loan for an emergency reason, so i must be in need of help! My checking account was overdrawn, they told me i had to clear the accounts before i could get the loan, well if i had money to clear the loans, i would not be asking for a personal loan, don't yall get it, im broke!!!!!
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The Problem : Non-sufficient funds After several days of daily spending, I decided to access my account and check my status. Well to my surprise I have exceeded my spending and have accumulated $350.oo of insufficient funds fees! I said to myself how did this happen ? How come the GTE built-in protection devices did not alert me? And as I reviewed the problem that is exactly what happen, a GTE financial systems failure. Of course, I contacted...
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Anonymous

Anonymous You ask if my issue was resolve -- Heck no !!!!!
I sent post to my so called Rep and they never even answered me back.. Issue resolved on their end.
Very disgusted GTE ...

2.3
I didn't like
  • Do not like now
#897832
We attempted to refinance our existing mortgage dropping it to a 15 year loan. The loan representative was fairly new. We had a few issues in the beginning one being persistamce I was in a flood zone. After speaking with a supervisor that was her error, we are not in a food zone. Many documents and emails later all papers were lined up and the appraisal was ordered for $425 plus a survey ordered for $600. After not hearing anything for awhile I...
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2.4
I didn't like
  • Knowledge and communication
#878946
I applied for a $330.00 personal loan for an emergency situation. They called me and told me i qualified for $1000.00. I was happy about it. Then they told me i need to send in my paycheck stub, i get paid with a personal check. I sent in the stub, they said they could not use that, then they called me and told me that i needed a note from my employer, i sent that in. They called me and told me that the amount was different then on the...
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1.5
#878355
I have been with GTE for over 20 years and in my opinion the customers service is going downhill. I looked at my account which had $6.00, enough to buy my son a gallon of milk, went out for two hours came home and looked at the account again which is now showing one fee at $35.00. I had enough money when I left I may get another one because of $12.00 that shouldn't have come out of my account until the first. I have an account that does an...
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#874810
I have had an account with GTE for years. Since they closed a bunch of the location's they have gone downhill. The ATM by my house is always having issues. I incurred a NSF fee on a ACH bill due to not being able to get the money in the account because the ATM was not working for 2 days. So I ended up having to drive over 20 minutes to find another location to make my deposit. I asked the bank if they would remove the NSF fee due to their...
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1.0
I didn't like
  • Unable to provide any assistance
  • Customer service
  • Robbing me with nsf charges
#862759

I have been a member of GTE since 2000. had mortgage, auto and CC accounts. High credit score. Requested application for mortgage and that was a month ago, they act like your a fool to request status. What a shame to see them go downhill. They really do not care is you complain. I have spoke with two other loan institution and have a answer. They can discover they lost me as a customer. I doubt if they dont change their ways, they will be...
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#796795
I have been with GTE Financial for years. GTE was great until the past couple of years. I feel like I have been robbed of hundreds of dollars from the bank that I trusted for years. I am not going to bother writing what you all have done because it should be in the notes. Withholding my checks and even my CASH!!! NSF have pretty much broke me. So I will be closing my account ASAP. I know there will be shoulder shrugs as I am just 1 nobody but I...
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1.7
I didn't like
  • How business is done
  • Uncooperative and dishonest
  • Pending my cash deposit
#789734