GSM Outdoors Reviews

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I had missing parts for a ladder stand I purchase

I called customer service and the service tech was awesome she shipped them out immediately thank you Jennifer p

User's recommendation: Good product.

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ID
#2997827 Review #2997827 is a subjective opinion of poster.
Location
Bangor, Pennsylvania
New Reviewer

Automatic debit from account

My name Joseph L Montgomery also known by Jody my address is 7226 old railroad bed Road Maryville Tennessee 37801.I have an account at my bank with the last four digits of 0865,that your company is automatically deducted 40.00 dollars per month on or about the 13th or 14th of each month for the last several months.i don't have a clue why. I HAVE NOT authorized this DEDUCTION. THIS NEEDS TO BE STOPPED IMMEDIATELY &;;;; REMEMBURSE TO MY ACCT. Jody Montgomery Ph. 865 307 **** jodymontgomery123@***.com
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ID
#2983350 Review #2983350 is a subjective opinion of poster.
Loss
$200
Preferred solution
Answer to this question is for what, and why am I being charged
New Reviewer

Automatic debit from account

My name Joseph L Montgomery also known by Jody my address is 7226 old railroad bed Road Maryville Tennessee 37801.I have an account at my bank with the last four digits of 0865,that your company is automatically deducted 40.00 dollars per month on or about the 13th or 14th of each month for the last several months.i don't have a clue why. I HAVE NOT authorized this DEDUCTION. THIS NEEDS TO BE STOPPED IMMEDIATELY &;;; REMEMBURSE TO MY ACCT. Jody Montgomery Ph. 865 307 **** jodymontgomery123@***.com
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ID
#2983317 Review #2983317 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund
New Reviewer

Bought a Trail pro sd card reader. Need to delete pictures

Pictures wont delete. Confirmed they were successfully deleted but they are still there. Can find where I can deleted all of them at once. Thought something was wrong with first one so I took it back and got another one. Same deal with the new one. No good instructions for deleting them. Also your customer service is the pits. Held last time I tried to call and held for 26 minutes and finally hung up. Went to online cos and to get information you have to go to another screen and pay a dollar for info. If it is your product you should not have to pay for help or either make your instructions a little better

User's recommendation: I would not under any circumstances but this product.

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ID
#2935941 Review #2935941 is a subjective opinion of poster.
Pros
  • Havent found any pros on this products
Cons
  • Poor quality
  • No customer svc
Preferred solution
Let the company propose a solution

Hawk Denali 1.5 ladder stand

Very hard to assemble, and I have put a lot of stands together. I would really think twice before buying another one of these stands

User's recommendation: Sits good but assembly nightmare.

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ID
#2912769 Review #2912769 is a subjective opinion of poster.
Pros
  • Comfortable
Cons
  • Assembly
New Reviewer

Very unhappy customer

I return a feeder motor over a month ago said they put a rush return on it an haven't heard a thing from GSM call many times with no reply once even stayed on hold for 125 minute this is a sad way to run a company
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ID
#2899032 Review #2899032 is a subjective opinion of poster.
Location
Big Rapids, Michigan
New Reviewer

Rated #1 in terrible customer service

Do not do business with GSM outdoors. Terrible customer service. Two out of three broken cameras and one year and have to pull teeth to get them replaced. Spend your hard-earned money elsewhere apparently they have lot's. They don't care about yours or you. At the rate they are going with their customer service their product warranties their product quality they won't be around long.

User's recommendation: Don't be a customer of GSM outdoors.

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ID
#2896667 Review #2896667 is a subjective opinion of poster.
Pros
  • Outdoor trail cam products
Cons
  • No customer svc
  • Poor quality
Loss
$1000
Preferred solution
Nothing. Never spend a penny with them again.
New Reviewer

Unable to talk to anyone.

I have tried repeatedly to talk with someone about my account. I sent emails and was on hold for almost an hour. Nobody responded.
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ID
#2895187 Review #2895187 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Contact number will put you on hold for an hour or more!

I have been on hold for soooooo long. I bought the sd card reader by stealth cam but there is no active app to use it. Not that Ive found yet anyway. They are still selling items that cannot be used!!!!! What a scam. How maddening

User's recommendation: Nope.

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ID
#2889610 Review #2889610 is a subjective opinion of poster.
Location
Flint Charter Township, Michigan
Pros
  • Outdoor trail cam products
Cons
  • No customer svc
  • Expired product

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stronghold 1.5 dissatisfaction

1st. How is one supposed to take the time to insure all those little washers are there. Yeah. Said no one ever. And they were not all there. Was missing at least 20. Several bolts were missing as well. 2nd. Very few pieces actually fit correctly. Thank heavens I had a hammer and pair of pliers. 3rd. Instructions are totally inadequate. They should include a disclaimer, for sure. 4th. This was the most difficult thing Ive ever put together.

User's recommendation: Find another product.

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ID
#2859030 Review #2859030 is a subjective opinion of poster.
Cons
  • Poor quality
Preferred solution
Let the company propose a solution

Poor quality. No customer service

Ordered Muddy blinds that had to be returned because they were damaged. GSM got angry because the orders were refused due to damage during shipping and canceled the order. Spent several thousand dollars and were punitive towards me for not accepting damaged merchandise. Terrible warranty service.

User's recommendation: Do not buy from GSM.

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ID
#2855565 Review #2855565 is a subjective opinion of poster.
Location
Newburgh, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible customer service

Company has updated their software and not supported the changes needed to use their expensive cameras I purchased. They are extremely hard to get a hold of on their customer service lines. They refused to make callbacks even when promised, and deleted my account. I wish I would have never purchased their products.

User's recommendation: Do not use this company they break their promises.

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ID
#2776416 Review #2776416 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Poor customer service

Absolutely the worst customer service. Takes hours to answer calls on their customer service line. Do not call back when promised. Deleted my account and said they would fix it and call back.That did not happen. They have not lived up to their promises

User's recommendation: Please use another company for your trail camera use..you will be sorry if you use GSM.

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ID
#2776395 Review #2776395 is a subjective opinion of poster.
Location
Waterloo, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Order not shipped

GSM Outdoors - Order not shipped
GSM Outdoors - Order not shipped
I ordered some flextone turkey calls a week ago and my account has been billed yet no shipping confirmation. Called customer service and was transferred to flextone was told by the guy at flextone that due to gsm buying them out he had no access to the order system. Called gsm and was told finally that the items I ordered are on back order even though when I placed my order that they were in stock. They were unable to tell me when my order would ship other than eventually it would ship at some point. It's sad that a big conglomerate is gobbling up all these once great companies and turning them into ***

User's recommendation: Would say avoid but with everything they own it's impossible to do.

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ID
#2568444 Review #2568444 is a subjective opinion of poster.
Loss
$60
Preferred solution
Deliver product or service ordered

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