Kimbley Hld

Products are good but it is impossible to contact the support service... really bad experience...

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I tried to buy my rented products but its impossible to get in contact with a real human... they have no customer support and it dont seems like they really wanna interact with people.

I payed by far more for my products over a year than they are actually worth because i dont wanna get rid of my data and stuff but now I can't buy it from them like they advertised.

Really bad experience... wouldnt rent there again!

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Pros:
  • Good offers and products
Cons:
  • No customer service

Preferred solution: Apology

User's recommendation: Use your device for a month or two but don't let them scam you with their "Buy the device for 1$ in X months" policy!

Parham R

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Verified Reviewer

Reporting a damaged to my rental phone G-YB4NH4NU

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Hi,

I want to report a damage to my phone G-YB4NH4NU. The incident happened at today morning (16.01.2024) and it fell out of my pocket. Now the touch screen doesn't work.

I tried to report damage through different ways but i couldn't therefore i am using e-mail.

yours sincerely,

Parham Rahmani

View full review
Pros:
  • Good offers and products
Cons:
  • Very bad customer service and website

Preferred solution: I just want to contact the customer service, but it is almost impossible as i eventually will just redirect to an AI Chatbot which doesn't do anything but telling me what is already is in FAQ.

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