Manufacturer: Groupon Category: Customer Care Clear all filters (12 of 12 reviews match)
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I purchased a Groupon Local deal for a relative for Christmas for the Motorsport Driving Experience. I then discovered that the person I purchased the gift for was physically unable to participate in the activity due to heart problems. Now I'm being told that Groupon will not refund or give me credit for the deal I purchased. So, Groupon will just keep the $88 I paid for the deal, even though no one will use the item I purchased. That sounds...
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#986226
I bought some groupon certificates for San Antonio recently. One of my purchases was for the Botanical Gardens. When I presented my Groupon Certificate at the Botanical Gardens in San Antonio, they denied it stating it was for Corpus Christie Texas. This is one of the sneaky things groupon does, they place other cities mixed into the city you are looking into, unfortunately Corpus Christie was a 4 hour drive from where I was staying . When I...
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Anonymous

Anonymous After quite a bit of arguing with different Groupon associates, finally one of them listened and gave me my refund in Groupon dollars, which is not a refund but better than no...

2.5
I liked
  • Products that i have purchased in the past
I didn't like
  • Customer service
#973368
FIRST GROUPON STATES THEY DID NOT HAVE MY RETURN, DESPITE MY PROVIDING THEM WITH ALL THE INFORMATION ON THE RETURNED MERCHANDISE INCLUDING DATE AND TIME IT WAS RETURNED TO THE RETURN CENTER. GROUPON FINALLY AGREES THAT, YES, IT DID GET MY RETURN (AFTER THREE MONTHS OF DISPUTE!) BUT THEN STATES AN ORDER OF THE EXACT SAME THING WAS PLACED (THEY CANNOT TELL ME WHO PLACED THE...
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1.0
I didn't like
  • Businesses treat you poorly
  • Missing products and poor customer service
  • Whole awful exp
#956754
When I contacted Groupon via voice chat, they said to wait 8 more days, I did, no sign of the parcel. Contacted Groupon again, 2 days after each query (which no longer has the voice chat option I might add) they answer with "we are still looking into this" Never do they reply answering the specific question I ask, i.e. "My goods haven't arrived, please send some more and notify me this time that they are despatched, or refund me at...
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I have lost track of how many times things have gone badly, so I end up calling/writing Groupon-hours of my time doing THEIR job & solving the issue myself. They seriously don't care, even looking at the corporate site, it's sad to see how many complaints there are & facebook has it's own page dedicated solely to helping people with Groupon issues. I'm finally done with this company after more than 10 years, giving them time after time of...
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1.1
I liked
  • How they used to be
  • How they use to be
I didn't like
  • Anything they stand for anymore
  • Overall awful experience
My son was researching Green Bay packer tickets on groupon. He Hit Checkout to see if he could enter a coupon code and boom he purchased two tickets for $871.00 on my husbands credit card. There was no confirmation page or anything. No one is helping! They say we are stuck. They did say that our son cannot have an account because he is a minor and immediately deleted the account but they will not refund our money. The credit card company tried...
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9th,2016 I ordered 2 Jaxx FitPaks from Groupon thinking I was getting the best deal. When I submitted my order it stated 2-3 week time period to ship. It was then I researched and found the same product on Amazon with same day shipping. I proceeded to cancel my order within 5 minutes of placing it. Cancelling both items, and getting confirmation that they had been cancelled. Fast forward to today Sept 14th, 2016 I was only credited for 1...
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When I bought and received the watch for my wife on her Birthday, I was embarrassed that it didn't work at all.Hoping that it may have been a dead battery we got it replaced..........no luck. Seems like there isn't anyone from customer service to discuss this issue with since I would really had liked getting the watch that my wife had liked when she did see it. I went through the process of doing a return, but haven't heard back from anyone...
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1.6
I liked
  • How they use to be
I didn't like
  • Defective products
#918038
We purchased a Groupon for a restaurant that has since closed. We have contacted Groupon support several times and they continue to contact us asking if we still do not have our money refunded. Yes! We need help! Groupon's customer service is terrible. Next contact will be with our lawyer. How can such a big business still be allowed to continue? Please do not use Groupon. They've done nothing but steal from us. We started by emailing. Groupon...
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#917057
When I placed my order I put in the card information that I wanted it to charge and it charged another card on file rather than asking me to complete the new card information on my account. Very unsatisfied with this card service information and as a result will be out the funds on my debit card when I wanted to use a credit card. I called 2 days after to find out why and they said they couldnt change it unless I returned the item and wait until...
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I liked
  • Item
I didn't like
  • Paymen process not authorized
#885669