PissedConsumer

Reviews
Categories

Media

Auctions and Marketplaces

Footwear and Clothing

E-commerce

Transportation and Logistics

Dating and Social Networking

Games and Movies
Companies

Temu

WhatsApp

Amazon

Facebook

Lyft

eBay

Google

For Business

Home
Auto
Group One Automotive 4

Updated on 06/10/2023

Group One Automotive

www.group1auto.com

(3 rated reviews) Is this your business?

What is your customer experience with Group One Automotive?

Submit review

Group One Automotive Overview

Group One Automotive has 3.0 star rating based on 3 customer reviews. Consumers are mostly neutral.
Rating Distribution
Pros: Many other places provide great service.
Cons: Rivertown toyota.
Recent recommendations regarding this business are as follows: "Superb service", "I would not recommend Rivertown Toyota to anyone.", "Very hard to get a person on the phone to help you.".

View full overview ›

Media from reviews

VW in Dartford. Steve is a credit to the company. The service was second to none. I’d been in sales over 30 years (AA) (RAC ) motoring organisations. Now retired. There was no pressure, Steve’s knowl

View all media ›

Katsumi Hab

VW in Dartford. Steve is a credit to the company. The service was second to none. I’d been in sales over 30 years (AA) (RAC ) motoring organisations. Now retired. There was no pressure, Steve’s knowl

Jun 10, 2023

5.0

Group One Automotive - VW in Dartford. Steve is a credit to the company. The service was second to none. I’d been in sales over 30 years (AA) (RAC ) motoring organisations. Now retired. There was no pressure, Steve’s knowl

VW in Dartford. Steve is a credit to the company. The service was second to none. Id been in sales over 30 years (AA) (RAC ) motoring organisations. Now retired. There was no pressure, Steves knowledge of cars is awesome. He followed up with a email and then a phone call.. I have been looking for a new car since February. After great thoughts. And regrets not to place a earlier order. The car I set my heart on was taken off the scheme. I certainly will revisit VW at Dartford. At the end of 2026. When Im due to change my car again. Every three years. My daughter has brought two cars . New polo 2017 then New Roc 2020 she loved both vehicles from the Dartford branch. Weve always found the hospitality very welcoming. Thank you Steve for a fabulous wonderful experience. In looking for a new car. The patients you had, indecisive me. with my mother. Who came to all my visits. Test drives. At a stressful time in car hunting. You made our experience such a joy..!! I totally recommend. If its your first time in purchasing a new car. Second or third, like myself. You would not be disappointed. If its for mobility car. Like myself this time. I truly recommend. VW Dartford. Ask for Steve who has three decades of experience. Thank you again.. it was a pleasure meeting you. Author Maria Ann Laver MS You Dont Own me! Date of experience: 30 May 2023 Edit

View full review

User's recommendation: Superb service

Cliff M Lup

Rockwall, Texas

Refusal to honor Extended warranty purchased at Rivertown toyota

Mar 23, 2023

I purchased a car from Rivertown Toyota a little less thet a year ago. It was a bmw so I was concerned about the service. I was assured that Rivertown was capable of servicing the car for any needs. They check engine light came on last week and I called the service department. They told me there was not a service person available and they would take my number and call me back. They never did. I called again early this week and they ache an appointment for today at 1015. The scheduler recorded on the ticket that the pump needed to be replaced according to the check engine light. My wife took the day off to drop off the car this morning and my Thomas called me to tell me that as time passes its better to take the car to the original dealership (meaning bmw). He working for you was trying to get me to take my car somewhere else when I was assured that I was buying a car and warranty from a place that could stand behind both. He also said that if he took the car it would take 5 days just to look at it. Again now he is trying to make it hard to nearly impossible to get it fixed at the place in which I bought it. I made several calls to Chris Blalock and he basically said the same thing trying to justify why Mr Thomas felt like he didnt want my business. They basically refused to service my car today. That is wrong.

View full review

Loss:

$1000

Pros:

Many other places provide great service

Cons:

Rivertown toyota

Preferred solution: Price reduction

User's recommendation: I would not recommend Rivertown Toyota to anyone.

Laura H Bcw

Gap insurance cancellation

Sep 18, 2022

3.0

I have not been able to resolve my issues with Group1 auto. Amy was supposed to return my call on Friday to try and help me navigate the system. I waited but she must have been too busy to call back. I dont know how to rate you because my refund has not been satisfied.

View full review

Preferred solution: Full refund

User's recommendation: Very hard to get a person on the phone to help you.

JoAnn S Sdl

Can't find the help I need

Oct 27, 2020

1.1

I purchased a $30 certificate from FTD for $20 for flowers. I go to use the certificate and it tells me I've already used it. Funny, I hadn't done anything with it. So, I ended up paying full of $101 for the arrangement for my sick friend. Thank you very much Groupon. And now, I can't get help with straightening out the problem, all because it takes an act of G-D to get a hold of a live person at Groupon. I want someone to call me with a remedy to the problem; which, includes a credit to my card. JoAnn Schumann 352-455-****

View full review

Contact Information

Website:

www.group1auto.com

Mailing Address:

800 Gessner, Suite 500

Houston, Texas 77024

United States

Phone:

(713) 647-5700

Contact Group One Automotive Customer Service

Brands Related to Group One Automotive

See all related companies

Companies Similar to Group One Automotive

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

Group One Automotive

Group One Automotive Overview

Media from reviews

VW in Dartford. Steve is a credit to the company. The service was second to none. I’d been in sales over 30 years (AA) (RAC ) motoring organisations. Now retired. There was no pressure, Steve’s knowl

Refusal to honor Extended warranty purchased at Rivertown toyota

Gap insurance cancellation

Can't find the help I need

Brands Related to Group One Automotive

Shawnee Mission Kia

Ira Toyota Of Danvers

Town North Nissan

Round Rock Nissan

Companies Similar to Group One Automotive

Carhistory Us Org

Parkwhiz

1800Flowers

Allysons Flowers

Why Trust Reviews on PissedConsumer?